Job Closed
This listing is no longer active.
End User Support Specialist
Location
United States
Posted
110 days ago
Salary
0
Seniority
Senior
Job Description
End User Support Specialist
Bart & Associates, Inc.
• Provides operations, maintenance, and user support for OpenText products and integrated cloud solutions such as Box.com and Salesforce • Responsible for monitoring application activity, verifying user access, triaging incident reports, and ensuring timely response to end-user requests • Support software configurations, maintain license lists for cleared users, and assist in troubleshooting telecommunications, software, and device issues • Verify and monitor activity of supported applications • Perform closeout tasks, routine checks, and configuration reviews • Run scheduled and ad-hoc application reports; set operational parameters; document activity • Respond to user requests via phone, email, or Teams for information requests, troubleshooting, application, or device issues • Provide assistance within 48 hours of notification • Support testing, maintaining, monitoring, and troubleshooting user systems • Verify, monitor, and maintain a current list of cleared users and associated OpenText product licenses • Perform initial triage of all incoming incident reports at the designated Place of Performance • Ensure all incidents are properly tracked and reported using an AFRBA-approved incident tracking system
Job Requirements
- Minimum 5 years of experience with OpenText products and direct end-user support
- Minimum 3 years of demonstrated experience integrating Box.com and Salesforce systems
- Security+ certification (DoD 8570-compliant)
- OpenText Business Consultant working knowledge and/or formal certification
- Training, working knowledge, and/or certification with: Box.com, Salesforce 24.0 or previous versions
- Experience monitoring enterprise software applications and configurations
- Ability to run system reports, set parameters, and document system activity
- Strong troubleshooting abilities across: Telecommunications, Software applications, User endpoint devices
- Familiarity with incident tracking processes and categorization (bugs vs. change requests)
Benefits
- B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage
- vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance
- paid time off
- B&A sponsored trainings and certifications
- pet insurance benefits
- commuter transit benefits
- a free subscription to a virtual exercise platform (NEOU)
- The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
- A formal mentorship program
- Job shadowing and cross training opportunities
- Brand Ambassador program
- Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
- Monthly teambuilding events
- B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Use of Sales*f*orce CRM software to facilitate the process of responding to clients concerns via phone. • Working with collections agencies via phone to obtain documentation of settlements. • Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. • Uploading these documents to our system. • Other ad hoc tasks as needed. • This is a heavy client facing role in a call center structure. • This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding in a hybrid capacity 9am EST -6pm EST). Candidates must be located within a commutable distance to New York, NY 10038.
Customer Service Representative
Resolv GlobalGlobal BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
• Handle inbound and outbound calls with pet owners • Schedule appointments and manage follow-ups • Provide basic information on preventative care services • Communicate calmly and professionally with clients in emotional situations • Follow structured workflows and internal processes • Maintain a consistent, empathetic customer experience
Customer Support Specialist, North/South America
CircleCircle helps businesses and developers harness the power of stablecoins for payments and internet commerce worldwide.
• Prioritize customer issues across our email channels. • Ramp up during an onboarding phase, and eventually provide hands on support for Circle Plus communities. • Become an expert on the Circle product, along with our internal staff admin tool. • Advise creators on practical solutions as they launch and build their communities. • Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app. • Escalate feedback to inform and improve our product. • Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more. • Identify trends from customer inquiries to suggest proactive solutions. • Collaborate with a global team through Notion, Slack, and Zendesk.
• You will be the primary contact for customer inquiries and concerns. • You will demonstrate exceptional customer service and professionalism in all interactions. • You will resolve customer support related issues and provide customers with proper solutions to their problems. • You will keep records of customer interactions, transactions, comments, and complaints. • You will interact and coordinate with internal teams as needed. • You will collect customer feedback and share it with our team to improve our services.
