knownwell

• Ensure the delivery of reliable, secure, and compliant IT services across the organization. • Serve as the primary liaison with our outsourced IT provider, ensuring service delivery continues to align with business expectations, SLAs, and compliance requirements. • Ensure systems and processes align with healthcare-specific standards (e.g., HIPAA, PHI data handling). • Maintain a secure IT environment through active oversight of endpoint protection, access control, and adherence to regulatory requirements. • Recommend standard equipment for each role within knownwell and work with our outsourced IT provider to formalize and implement these standard offerings. • Collaborate cross-functionally to support IT infrastructure setup and staff onboarding at new clinic locations; travel up to 15% of the time as needed. • Create and maintain IT operational procedures, support documentation, and business continuity plans to enable scale and consistency. • Participate in strategic discussions about IT service models as the business scales.

• Serve as a core member of the executive leadership team, partnering closely with the CEO, Board of Directors, and senior leaders on company strategy, growth priorities, and capital allocation • Translate business strategy into financial plans, operating models, and long-range forecasts that support sustainable scaling • Define, monitor, and continuously improve key financial and operational metrics; proactively surface risks, opportunities, and trade-offs • Lead enterprise-wide financial planning, budgeting, forecasting, and scenario modeling, including multi-year strategic plans • Prepare and present clear, compelling financial reporting and insights to the Board, investors, and other stakeholders • Ensure strong financial controls, GAAP-compliant reporting, audits, and adherence to healthcare regulatory and reporting requirements • Oversee accounting operations including AP/AR, monthly and quarterly close processes, and financial statement preparation • Partner with People leadership on compensation strategy, incentive design, hiring economics, and productivity models • Own and optimize the revenue cycle management (RCM) function, ensuring best-in-class collections, payor performance, and cash conversion • Partner with actuarial and clinical leadership to price, model, and manage risk for value-based care and at-risk contracts • Maintain deep oversight of funds flow management under corporate practice of medicine structures • Drive profitability and unit economics across fee-for-service, value-based, commercial, and government payor models • Provide financial leadership for a hybrid care delivery model spanning in-person and virtual services • Lead corporate development efforts, including identifying, evaluating, and executing M&A, partnerships, and strategic investments • Oversee financial due diligence, valuation, deal structuring, and post-acquisition integration • Develop and execute the company’s capital strategy, including equity and debt fundraising • Manage relationships with investors, lenders, auditors, and financial institutions; serve as a primary external financial spokesperson • Champion the use of AI, automation, and advanced analytics across finance, revenue cycle, and forecasting to improve accuracy, speed, and decision-making • Partner with data, product, and technology leaders to embed financial intelligence into operational workflows • Drive modernization of financial systems, dashboards, and reporting to support real-time insights and scalable growth • Build, mentor, and lead a high-performing finance organization • Establish a culture of accountability, rigor, transparency, and continuous improvement

Title: Physician Location: Atlanta, GA Department: Clinical – Physician Hybrid Job Description: Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it. Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide. As a Physician (MD/DO) at knownwell, you will work alongside a team of committed Physicians, APCs, Registered Dietitians, Registered Nurses, Registered Pharmacist Clinicians, and health coaches to provide comprehensive medical care, with a specific focus on the diagnosis, treatment, and prevention of obesity and obesity related conditions as appropriate in a primary care setting. This position offers an opportunity to make a significant impact on the lives of patients by helping them improve their overall health. Position: Hybrid Schedule: Monday-Friday; patient care hours 8:00am - 5:00pm EMR: Athena On-Call: Phone call only, in a rotation every 7-8 weeks for a week at a time. 24/7/365 physician back up. You Will: - Provide compassionate, evidence-based medical care to patients with obesity and obesity-related metabolic conditions, including type 2 diabetes, hypertension, dyslipidemia, metabolic syndrome, and related comorbidities - Deliver longitudinal primary care services to a panel of patients across both in-clinic and virtual care settings - Develop and implement individualized, patient-centered treatment plans integrating pharmacotherapy, lifestyle medicine, nutrition, and behavioral health approaches - Collaborate with advanced practice clinicians (APCs), registered dietitians, and behavioral health providers to support a team-based model of care - Partner with the National Medical Director and clinical leadership to uphold and advance clinical quality standards and care protocols - Contribute to a weight-inclusive, non-stigmatizing care culture consistent with knownwell's mission and values - Participate in ongoing clinical education, quality improvement initiatives, and team meetings You Have: - MD or DO degree with successful completion of residency training in Family Medicine, Internal Medicine, or a related primary care specialty - Active, unrestricted medical license in the state of Georgia (or ability to obtain prior to start) - DEA registration - Strong interest in and commitment to obesity medicine and metabolic health - Experience managing patients with chronic cardiometabolic conditions in a primary care or outpatient setting - Dedication to weight-inclusive, evidence-based, and patient-centered care Preferred: - Board certification or active candidacy in Obesity Medicine (ABOM) - Experience with anti-obesity medications (AOMs) including GLP-1 receptor agonists and combination pharmacotherapy - Comfort working in hybrid care models (in-person and telehealth) - Experience with or interest in APC collaboration and supervision - Bilingual or multilingual skills a plus Pay & Perks: Hybrid Opportunity Medical, dental, and vision insurance 401K retirement plan with company match Up to 20 days of PTO per year + company holidays Up to 14 weeks of parental leave (12 for non-birthing parents) Annual work from home stipend for remote employees knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Define and own the product vision, strategy, and roadmap for Clinical AI tools with no PM layer above you. • Architect, implement, and continuously improve the RAG infrastructure powering clinical decision support. • Design and iterate on prompt strategies, system instructions, and guardrails to produce reliable, clinically appropriate outputs. • Deploy and maintain scalable, HIPAA-compliant AI infrastructure on AWS. • Work with healthcare data sources and integrate AI outputs into clinical workflows. • Own the relationship with clinicians and clinical operations directly with no PM intermediary. • Partner with backend and frontend engineers to integrate AI capabilities into the broader product. • Actively track developments in applied AI research and bring relevant advances to bear on the product. • Translate technical AI concepts for clinical and operational stakeholders and write actionable documentation.

Title: Clinical Research Assistant Location: Needham, MA, Woburn Department: G&A – Operations Job Description: Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it. Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide. The Clinical Research Assistant (CRA) plays a vital hands-on role in the execution of clinical trials, serving as a key point of contact for study participants throughout their research journey. Working under the direction of the Clinical Research Coordinator and/or Clinical Research Manager, the CRA is primarily responsible for patient-facing activities, including study visits, specimen collection and processing, data entry, and clinical assessments. This role ensures that participants receive high-quality, consistent experience while supporting the accurate and compliant execution of study protocols. Locations: 15 Oak St 2nd floor, Needham, MA 02492 and 7 Alfred St, Suite 325, Woburn, MA 01801 On-site Requirements: Hybrid, mostly on-site. Rotating between Needham and Woburn locations. Reports To: Head of Research Job Type: Contracted, Full-time What you'll do: Patient Interaction & Visit Support - Serve as a primary point of contact for study participants during on-site visits, providing a welcoming and professional experience. - Guide participants through study visit procedures, answering questions and ensuring they feel informed and comfortable throughout the process. - Assist in the informed consent process, ensuring participants understand study expectations, risks, and benefits prior to enrollment. - Monitor and document participant well-being during visits, escalating any safety concerns to the supervising Coordinator or Investigator promptly. - Schedule and confirm participant appointments, sending reminders and managing visit logistics to support timely enrollment and retention. Clinical Assessments - Perform and document vital signs, including blood pressure, heart rate, temperature, respiratory rate, and weight. - Conduct electrocardiograms (EKGs) per protocol, ensuring proper lead placement and tracing quality. - Perform phlebotomy (blood draws) in accordance with study protocols and applicable safety standards. - Administer and document other protocol-specified assessments as trained and permitted by scope of practice. Specimen Collection & Processing - Collect, process, label, and store biological samples (blood, urine, etc.) per study protocol and applicable regulatory requirements. - Ensure proper cold-chain handling and timely shipment of samples to central labs or sponsors. - Maintain specimen logs and chain-of-custody documentation accurately. - Ensure proper disposal of biohazardous materials in compliance with institutional and regulatory standards. Data Entry & Documentation - Accurately enter study data into the clinical trial management system (CTMS) and/or electronic data capture (EDC) systems in a timely manner. - Complete and maintain source documentation for all participant visits, assessments, and clinical activities. - Perform basic quality control checks on data entry to ensure accuracy and completeness. - Flag discrepancies or missing data to the supervising Coordinator for resolution. Site & Operational Support - Assist in preparing exam rooms and ensuring all equipment and supplies are ready prior to study visits. - Support the Coordinator with site initiation, monitoring visits, and closeout activities as directed. - Maintain adequate inventory of study supplies and assist with the receipt and storage of study materials. - Support study staff training on visit procedures as needed. Who you are: Education - High school diploma or GED required; associate or bachelor’s degree in a health-related field preferred. - Medical Assistant (MA) certification, or equivalent clinical training/experience. - GCP certification required (or willingness to obtain within 90 days of hire). Experience - 1+ years of experience as a Medical Assistant or in a clinical setting required. - Prior clinical research experience is preferred but not required, training will be provided. - Experience in performing phlebotomy, EKGs, and vital signs in a clinical environment required. Skills - Strong phlebotomy skills required. - Proficiency in EKG administration and basic clinical assessments. - Excellent interpersonal and communication skills; ability to build rapport with diverse patient populations. - Strong attention to detail and commitment to accurate documentation. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Comfortable working both independently and as part of a multidisciplinary team. - Basic proficiency with electronic health records (EHR) and/or data entry systems. Physical Demands - Ability to stand, walk, and move throughout the clinical site for extended periods. - Ability to lift and carry study materials (up to 30 lbs). - Comfortable with routine exposure to biological samples and clinical environments. - Occasional local travel may be required for site visits, training, or meetings. $45,000 - $60,000 a year Pay & Perks: On-site Opportunity Medical, dental, and vision insurance 401K retirement plan with company match Up to 20 days of PTO per year + company holidays Up to 14 weeks of parental leave (12 for non-birthing parents) knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking to build our team with a Patient Experience Coordinator, who will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients. Hours of Operation: Monday - Friday, 10:00am - 7:00pm ET You Will: - Manage high-volume inbound and outbound patient calls while providing professional, empathetic support - Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency - Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services - Review patient requests, provider orders, and referral information to ensure timely scheduling and appropriate next steps - Accurately document all patient interactions, outreach attempts, and scheduling outcomes within the electronic health record (EHR) - Leave clear, detailed voicemail messages and track follow-up attempts according to established outreach protocols - Assist new patients with onboarding tasks, including app access and appointment preparation - Monitor multiple patient service queues to ensure requests are resolved within established service level timelines - Escalate clinical questions, urgent concerns, or complex cases to the appropriate care team when necessary - Maintain a high level of service quality while meeting productivity expectations related to call handling, documentation, and patient follow-up - Work collaboratively with clinical teams, operations staff, and leadership to ensure a seamless patient experience - Follow standardized workflows and documentation requirements to maintain operational consistency and compliance Qualifications - High school diploma or equivalent (required) - 5+ years of experience in medical scheduling, patient access, or healthcare call center environments; large academic health center experience strongly preferred - Strong verbal and written communication skills, with the ability to clearly explain next steps to patients - Excellent multitasking and time management skills in a fast-paced environment - Strong attention to detail and ability to accurately document information in electronic systems - Experience working within electronic health record (EHR) platforms (Athena experience preferred) - Comfort navigating multiple systems simultaneously while speaking with patients - Curiosity and comfort navigating in ambiguity - Strong problem-solving skills with the ability to remain calm under pressure - A patient-first mindset with a commitment to compassionate, high-quality service Requirements - Previous experience in patient access, care coordination, referral management, or healthcare scheduling (nice to have) - Experience supporting telehealth or multi-state care models (nice to have) - Bilingual language skills (nice to have) Benefits - Fully remote opportunity - Medical, dental, and vision insurance - 401K retirement plan with company match - Up to 20 days of PTO per year + company holidays - Up to 14 weeks of parental leave (12 for non-birthing parents) - Annual work from home stipend for remote employees