• The Associate Service Network Area Manager is responsible for driving operational, financial, and customer‑experience performance across a network of independent service providers (ISPs) within an assigned geographic territory. • This field‑based leader serves as the primary liaison between Cinch Home Services and the ISP network, reporting the respective region’s Area Manager, ensuring consistent delivery of high‑quality service, financial discipline, optimized coverage, and continuous provider development. • Monitor network financials, operational KPIs, customer satisfaction, and coverage trends to identify business risks and opportunities. • Develop, document, and execute strategic improvement plans to enhance profitability, cycle time, customer outcomes, and territory coverage. • Conduct data‑driven analysis of claim volumes, severity, technician performance, and service patterns to improve efficiency and reduce cost leakage. • Maintain frequent, structured B2B engagement with key accounts and service providers to ensure ongoing alignment to goals. • Conduct regular business reviews, ride‑along visits, and on‑site coaching sessions to elevate service quality, technical performance, and consistency. • Deliver point‑of‑need coaching on customer experience standards, warranty expectations, pricing accuracy, repair vs. replace reasoning, and ancillary sales opportunities. • Provide direct support for escalated claims, service disputes, and complex customer situations to ensure resolution aligned with policy and customer satisfaction targets. • Promote awareness of industry best practices, emerging technical standards, and new product or service expectations relevant to HVAC, plumbing, appliance, and other trades. • Support the sourcing, onboarding, and activation of new ISPs to meet regional capacity requirements and reduce coverage gaps. • Ensure provider applications meet compliance requirements, licensing standards, insurance thresholds, and background parameters. • Prepare new providers for seamless interactions with Cinch systems, workflows, home warranty processes, and claims handling expectations. • Reinforce adherence to service protocols, safety requirements, jobsite expectations, and consistent quality standards commonly found in field‑service environments. • Evaluate market conditions, provider capacity, and geographic coverage to identify expansion or performance improvement needs. • Recommend and execute targeted recruitment strategies, including trade shows, local events, and direct outreach. • Analyze territories for financial and service‑delivery benefits of adding new trades or strengthening existing provider availability. • Serve as the regional point of contact to internal teams (claims, customer care, quality assurance, dispatch optimization, and finance). • Present performance results, root‑cause analysis, and improvement recommendations to leadership. • Advocate for ISP improvement needs and maintain open communication channels to strengthen long‑term strategic partnerships.

• Reporting to the Regional General Manager, the Area Manager oversees members of our independent service network. • Continually strive to enhance the talents and service delivery of assigned territories (East, Central and West Region). • Responsible for closely monitoring financials and customer satisfaction in area. • Serves as the primary liaison between Cinch Home Services and independent member network. • Continuously monitors network financials, service delivery, and coverage for assigned territories. • Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery. • Builds, executes, and monitors plans to achieve favorable business results. • Regularly visits/contacts territory service providers with the intention of promoting the business relationship. • Leverages available reporting suite and audits aggregates of claims to identify targets for improvement. • Delivers and attains regular feedback to service providers and process improvement. • Provides sales training on point of need and ancillary service offers. • Acts as a liaison between Cinch Home Services and assigned service providers. • Assists with claims escalations. • Assists with onboarding and initial training of service provider. • Evaluates Service Provider Membership Application to ensure up to date compliance.

• Conduct continuous technology scouting across optical fiber, photonics, CPO, AI data center infrastructure, and adjacent domains • Track technology maturity and evolution to inform structured innovation roadmaps • Develop forward-looking scenario analyses mapping technology trajectories to AFL’s portfolio using different frameworks (e.g. “Four Future” positioning) • Represents AFL at Key Industry events and conferences as well as lead AFL’s participation in different forums such as MSA, IEEE, etc. • Develop and maintain innovation roadmaps with quarterly refresh cycles • Translate research findings into strategic recommendations on technology positioning and investment prioritization • Deliver executive-ready insights to guide long-term portfolio development • Align long term innovation plans with immediate Product/solution development initiatives • Own the long-term technology development pipeline, maintaining a multi-horizon view (3-5+ years) of technologies advancing toward strategic and commercial relevance for AFL • Identify and evaluate adjacent market opportunities aligned to AFL capabilities • Conduct market sizing, competitive analysis, and strategic fit assessments for specific technologies • Produce structured opportunity assessments to support investment decisions • Define and apply screening criteria (strategic fit, market timing, technology readiness, profit pool potential) to ensure the Innovation and Emerging Technologies and Scale-Up resources concentrate on the highest-value opportunities • Author white papers, trend briefs, ESG-aligned insights, and market analyses • Establish AFL as an industry thought leader through research-driven content • Build and manage strategic technical partnerships including MSAs, JDAs, and academic collaborations • Maintain partnership pipeline visibility and engagement tracking • Collaborate internally and externally to expand the innovation ecosystem • Feed the discovery process with qualified innovation candidates supported by business case summaries • Maintain a pipeline aligned to strategic priorities and readiness • Partner cross-functionally to transition insights into execution pathways • Maintain funnel health metrics and visibility — pipeline volume, conversion rates by stage, and time-in-stage — reported through the IET operating cadence

Role Description Launch Potato is looking for a Lead BI Developer to own the reporting infrastructure that powers decision-making across our Credit Cards, Make Money/Manage Money, Banking, and Marketplace verticals with a clear growth path into becoming a proactive analytical partner who helps the team see around corners. You'll be embedded with the business from day one, partnering closely with our Yield, Paid Media, and Account Management teams to: - Uncover meaningful trends - Conduct retrospective analyses across experiments, creatives, offers, seasonality, and CAC performance - Challenge the team with insights they aren't currently seeing This is NOT a role for someone who wants to build dashboards and hand them off; it's for someone who cares deeply about whether the work they build gets used, understood, and acted on. Qualifications - Minimum 7 years in business intelligence or analytics with direct exposure to performance or affiliate marketing - Experience owning reporting end-to-end, from pipeline to dashboard - Worked with messy, complex, third-party data - Partnered closely with business teams to uncover meaningful trends and connect data work to decisions Requirements - Expert SQL & Comfortable with Unstructured Complex Data: Extracts accurate insights from raw, unstructured data without relying on clean models - Reporting Ownership & Data Literacy: Builds, standardizes, drives adoption, and leaves teams more data-literate - Performance Marketing Optimization: Connects data directly to levers that move the business, i.e. campaign performance, conversion rates, or revenue per session - Advanced LookML Development (or equivalent in Power BI / Tableau): Architects complex models with full understanding of downstream impacts - Curiosity & Business Depth: Asks questions first; driven to grow business knowledge to become a trusted analytical partner, not just a builder Outcomes (Performance Expectations) - 30 Days in: Actively engaged with stakeholders to audit what reporting the team is consuming and why, identifying discrepancies, redundancies, and inconsistencies across existing dashboards and beginning to develop a roadmap to standardize reporting across your verticals. - 60 Days in: Bridging business context and data understanding by articulating how assigned verticals make money and what the key performance levers are. Actively improving dashboard standardization while executing on ad hoc requests with accuracy and business context. - 90 Days in: Dashboard standardization is in execution and a clear roadmap exists for how trusted data sources will be developed to improve the efficiency of data consumption. LookML structure is understood well enough to begin making changes with full awareness of downstream impacts. Working relationships with Yield, Paid Media, and Account Management are established. - 6 Months in: Trust is built with the business team through education, best practices, and a standardized reporting suite that enables confident self-service analytics. Proactive retrospective analyses are being delivered across experiments, creatives, offers, seasonality, and CAC performance. Strong understanding of the full funnel metrics that support each team. - Year 1: Trusted technical owner for assigned verticals end-to-end, from raw data ingestion through final dashboard. Reporting standardization is complete, retrospective analysis is a consistent output, and the business team views you as a go-to analytical partner who recommends action, not just reports findings. Competencies - Analytical Rigor: Asks the hard questions and traces discrepancies to the source before drawing conclusions. - Reporting Ownership: Engages stakeholders to understand how reporting is used before building, creating dashboards that are adopted, not just delivered. - Business Acumen: Invests in understanding the business by asking the right questions before pulling the data. - Communication: Asks enough upfront to ensure the answer lands with the right context for the right audience. - Proactive Ownership: Surfaces problems early, engages before being asked, and drives work forward with a clear point of view. - Collaboration: Builds trust by asking genuine questions and showing they care about what stakeholders need, not just what they asked for. - Curiosity & Growth: Asks more than most and is driven to grow from technical executor into analytical partner over time. Total Compensation Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments. Want to accelerate your career? Apply now! Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.