Cinch Home Services

• Contribute to the development and refinement of Cinch’s go-to-market strategy across priority channels. • Identify, initiate, and develop new business opportunities through active prospecting and relationship building. • Utilize solution-selling techniques to position Cinch’s offerings and close new strategic partnerships. • Build and manage a strong pipeline of opportunities aligned with company growth goals. • Maintain awareness of industry trends, competitor activity, and market opportunities to inform strategy. • Utilize Salesforce.com as the primary CRM to track, manage, and advance opportunities through the sales pipeline. • Develop and maintain strong internal and external relationships to support business growth. • Lead contract negotiations in alignment with company guidelines and commercial objectives. • Support the transition of new clients to the implementation and account management teams to ensure successful program launches. • Provide regular updates to leadership on pipeline performance, opportunities, and potential challenges. • Conduct market research and prospecting activities to identify profitable growth opportunities. • Perform other duties as assigned.

• Drive aggressive new business development by identifying untapped brokerages, agent teams, and high-value prospects within the emerging market. • Conduct door‑knocking, in-person and virtual prospecting, and cold office introductions to generate awareness and secure meetings with decision-makers. • Build the territory from the ground up by establishing Cinch’s brand presence in offices where coverage awareness and usage may be low. • Create and execute a strategic go-to-market plan using CRM insights, local market trends, and competitive intelligence. • Cultivate and strengthen strategic relationships with real estate agents, brokers, owners, and key referral partners. • Develop customized territory plans to increase adoption, office penetration, and agent engagement. • Maintain exceptional organization and responsiveness, consistently meeting client needs and demonstrating a proactive, accessible approach to communication. • Deliver confident, engaging office presentations, sales meetings, CE-style trainings, and lunch & learns (in-person and virtual), demonstrating a deep understanding of the realtor experience while reading the audience, adapting in real time, and translating agent needs into clear, compelling messaging that communicates the value of Cinch home warranty products. • Serve as the primary liaison between agents/homeowners and internal teams (Membership Services, Claims, Escalations). • Problem-solve claims issues professionally to protect relationships and brand trust; set clear expectations on timelines and coverage. • Track all activity, meetings, and pipeline details in Salesforce, ensuring complete visibility into territory progress.

• Develop policies to increase efficiency throughout the supply chain while ensuring quality; implement subsequent changes to processes. • Collaborate with other departments and stakeholders to identify and maintain resources needed to establish and provide effective supply chain solutions. • Responsible for successful reporting, analyzing, and communication of performance surrounding the Parts Sourcing department. • Establish performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain. • Analyze current supply chain solutions and procedures; implement improvement to increase efficiency of supply chain and profitability for the company. • Monitor the performance of distributors, assessing their ability to meet quality and delivery requirements; identify and qualify new suppliers. • Develop negotiation strategies, and target prices in partnership with other departments and stakeholders. • Partner with Legal to maintain up to date purchasing agreements and contracts with distributors. • Lead, manage, and coordinate the daily operation of assigned Sr. Supervisors, Supervisors and associates effectively to provide premier customer and service provider service while meeting/exceeding departmental service levels and productivity goals. • Provide training, coaching and guidance to supervisors and associates regarding contract information (including denials) and policy/procedure interpretation. • Responsible for partnering with the independent service provider network and Cinch Service Network Leaders to influence behaviors, identify key trends and recommended corrective solutions of our service network allowing for customer satisfaction, profitability, and service goals to be met or exceeded. • Proactively improve processes and procedures, streamline workflow, automate manual processes, and drive new projects which improve the customer experience. • Identify, design, and implement strategies and business solutions that will enhance relations with distributors, independent service providers, and customers ultimately strengthening Cinch’s position within the home services and trade industries. • Partner with stakeholders across the operations organization to understand areas of opportunity, risks, and dependencies; continuously manage and improve cycle times. • Demonstrate advanced structured problem-solving skills and system thinking to identify root causes and develop understanding of system-wide impacts to service levels and the claims processes/performance. • Lead digital transformation for the Parts Sourcing department to create new or modify existing business processes, and customer experiences to meet and exceed business and market requirements. • Demonstrate strong strategic and critical thinking skills to ensure we are optimized to deliver a best-in-class customer experience. • Leverage data to drive decision making and develop other alternative approaches in the absence of data to inform direction/quality of solution. • Other job duties as assigned.

• Oversees and coordinates business to business recruiting initiatives to develop relationships with independent contractors • Monitor and manage regional service request queue to organize, track, prioritize and process requests in a timely manner • Utilize the Internet and other sources to locate and hire new service providers • Receive and process contractor inquiries and correspondence via telephone, mail, fax, or e-mail • Identify and interpret state and local regulatory contractor licensing standards • Evaluate contractor applications for accurate and current credentials • Maintain current, accurate enrollment files containing application(s) and all required supporting documentation • Contact prospective leads to introduce them to the benefits of becoming a member of the Cinch Home Services Service Provider Network • Prepare, deliver, receive, review and process service provider enrollment application(s) • Establish service provider profile by entering data into computer and sorting/filing enrollment files

• Cultivate and strengthen strategic relationships with existing real estate agents, brokerages, and key referral partners. • Develop targeted territory plans using CRM insights, production trends, and market analytics to prioritize the highest-value opportunities. • Expand strategic brokerage partnerships and increase penetration within assigned offices and teams through consistent in-person and virtual engagement. • Maintain exceptional organization and responsiveness, consistently meeting client needs and demonstrating a proactive, accessible approach to communication. • Drive proactive business development within the real estate channel by identifying high-value brokerage opportunities, expanding partner relationships, and securing new accounts that increase Cinch’s market presence and long-term growth. • Deliver confident, engaging office presentations, sales meetings, CE-style trainings, and lunch & learns (in-person and virtual). • Increase brand visibility through association events, expos, trade shows, sponsorships, open houses, mixers, and office drop-bys. • Serve as the primary liaison between agents/homeowners and Cinch’s internal teams (Membership Services, Claims/Escalations).