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BlackStone eIT logo
BlackStone eIT

A global team who's passionate about transformative enterprise solutions & intelligent design

Senior Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Egypt

Posted

12 days ago

Salary

0

Seniority

Senior

Job Description

Senior Application Support Engineer

BlackStone eIT

Role Description - Provide second-level application support for business-critical applications and assigned projects. - Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs. - Perform root cause analysis and support problem management activities. - Analyze logs, system behavior, and application data to identify and resolve issues. - Execute SQL queries to investigate data-related incidents and validate application behavior. - Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution. - Manage and update incidents, service requests, and problem records using the organization's ticketing system. - Support testing activities, validate fixes, and perform functional verification before promoting solutions to production. - Participate in major incident investigations and provide technical input when required. - Maintain proper technical documentation and provide clear evidence and updates on assigned activities. - Contribute to knowledge sharing and provide guidance to junior team members when needed. Qualifications - 4–7 years of experience in Application Support within a Software House or enterprise environment. - Strong understanding of second-level application support processes. - Hands-on experience with SQL and the ability to write and execute queries for troubleshooting purposes. - Experience in analyzing application logs and performing technical investigations. - Familiarity with incident management and ticketing systems. - Good understanding of SDLC and software support processes. - Experience in testing activities and validating application fixes. - Strong analytical and problem-solving skills. - Good communication skills and the ability to work effectively with cross-functional teams. - Ability to manage priorities and work under pressure in a production support environment.

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