Role Description Mindoula Health is seeking a detail-oriented and proactive Program Coordinator to join our Specialty Population Health Management (SPHM) team. This role is instrumental in ensuring behavioral health members receive seamless, high-quality support by facilitating collaboration across multidisciplinary teams, including Program Directors, Care Extenders, and external health plan partners. - Serve as the primary coordinator for the Med-Psych Management Program (MPMP), while providing essential cross-coverage for other SPHM Program Coordinators. - Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP. - Curate and maintain a centralized, up-to-date database of community resources to empower the care team. - Facilitate member enrollment processes, including managing non-standard entry channels and verifying eligibility. - Manage high-volume inbound communications, providing exceptional support to members and stakeholders via the main phone line. - Orchestrate administrative member support activities to ensure continuity of care across all program phases. - Collaborate with internal population health coordinators to streamline workflows and share best practices. - Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners. - Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed. Qualifications - Bachelor's Degree required. - Proficient in Google Workspace, Microsoft Excel, and other data analytics tools. - Prior experience navigating Electronic Health Record (EHR) systems. - Demonstrated experience working within HIPAA-compliant healthcare environments. - Strong background or interest in behavioral health preferred. - Analytical mindset with the ability to compile and report complex data sets accurately. - Exceptional organizational skills with a proven ability to multitask in high-pressure settings. - Superior customer service skills characterized by empathy and professional phone etiquette. - Ability to thrive in a fast-paced environment with a strong sense of urgency and accountability. Location This is a 100% remote position. It must be located in the United States. Hours Monday-Friday, 8:00 AM-5:00 PM Eastern time

• Design, develop, and maintain scalable sales enablement programs that align with strategic goals and support seller performance across all stages of the sales cycle • Own the full lifecycle of enablement initiatives—from initial concept and stakeholder alignment to content creation, delivery coordination, and results tracking • Bring a visual storytelling mindset to all enablement materials, ensuring that presentations, guides, and assets are clear, on-brand, and visually engaging • Collaborate with Enablement Leads, Product Marketing, Sales, and other GTM partners to align programs with key priorities, messaging, and product launches • Maintain consistency in content layout, structure, and branding across all formats—from slide decks and one-pagers to internal portals and live sessions • Track and report on enablement program success metrics, leveraging data and feedback to iterate and improve program design and content effectiveness • Coordinate across stakeholders to manage timelines, approvals, and dependencies while maintaining quality and instructional clarity • Support content QA and version control, and help structure how materials are stored, accessed, and refreshed over time

• Lead end-to-end program delivery for high-priority, cross-functional initiatives, setting clear objectives, milestones, and outcomes. • Apply structured problem‑solving to resolve delivery issues and proactive risk management to deliver outcomes in a fast‑paced environment. • Partner with leaders across Sales, Customer Success, Operations, Enablement, HR, Analytics, and Technology to align scope, sequencing, and resourcing. • Establish strong governance and accountability by defining owners, decision cadences, success metrics, and follow-through mechanisms. • Drive execution discipline by proactively managing risks, dependencies, trade-offs, and escalations to keep programs on track. • Communicate program health and decisions with concise, executive-ready updates that enable timely action. • Design and apply AI tools to streamline planning and delivery workflows, including status reporting, meeting summaries, action tracking, and process documentation. • Support development of tools, templates, and operating rhythms that improve consistency and execution quality.

• Own relationships with hiring agencies and recruiting contractors end-to-end — sourcing, onboarding, performance tracking, and vendor management. • Build and maintain capacity plans that map hiring demand to recruiter and agency supply, flagging gaps before they become blockers. • Program manage surge hiring initiatives, coordinating across internal recruiters, external partners, and recruiters to keep pipelines moving. • Design lightweight but durable SOPs for how we engage and manage external recruiting partners at scale. • Track and report on agency and contractor performance, cost-per-hire, and fill rates — surfacing insights to improve how we deploy capacity. • Transition into broader Talent Ops work over time: workflow automation, tooling, dashboards, and recruiter enablement: identifying and recommending the agencies we work with, and supporting a seamless calibration process.