Role Description Drives sales and profit growth by leading a team that enables associates to put the Customers first in our Stores and provides an effective digital experience. Develops a proactive team that is accountable and delivers a shopping environment that meets or exceeds customer expectations, ensures effective execution of Company merchandising and operational plans, and achieves sales and profit objectives. Conducts daily/weekly communication with all Business Partners. Manages expenses to meet or exceed profit objectives. Directs all the assigned activities of a designated region, averaging 10 districts in partnership with LPBP, HRBP and ROBP. Accountable for profit and performance goals set forth by the company. Maintains an effective level of business literacy about the region and SBH financial position, its midrange plans, its culture and its competition. Qualifications - Excellent oral and written communication skills. - Strategic Thinker/Shape Strategy to ensure execution. - Builds Collaborative/Organizational Relationships. - Focus on Customers Passion for delivering great customer experience. - Strong leadership and management skills. - Engage and Inspire: High energy with a strong sense of urgency. - Organizational Influencer. - Process/Quality Improvement. - Drives Organization success/results. - Ability to lead organizational communication/education. - Ability to quickly adapt and learn. - Financial/Quantitative Acumen. - Develop/enhance talent. - Business acumen. - Earn Trust and build a strong team. - Enthusiasm for the beauty industry and its products. - Strong desire to provide the best communication and education possible for the stores. - A strong understanding of the competitive landscape implementing Regional segmentation. - Strong and dependable work ethic, with a drive to uphold our Culture of Can Do. Requirements - College degree preferred. - 8-12 years in similar or related tasks. - Prior business, management, and merchandising experience. - Ability to travel extensively and frequently. - Available to attend national sales meetings, beauty shows, and sales operations meetings. Primary Duties - Brand (40%): - Provides leadership to deliver an exceptional customer experience which maximizes sales / KPIs and drives consistent customer loyalty in all Districts. - Develops leadership to maintain a strong emphasis on both the in store selling model and a channel agnostic approach to exceed expectations. - Understand the competitive landscape by observing and studying the competition to learn about current initiatives/strategies. - Must provide and share insights with relevant key business partners and supervisors. - Ensures all brand standards are compliant within organizational guidelines across every District. - Maintains a strong partnership with all Business Partners through discussions and weekly touch bases. - Build and nurture a culture of highly engaged associates with leaders to drive passion and commitment for the business that drives results. - People (30%): - Develops recruitment strategy and pipeline, and training consistently within all Districts to drive results. - Always maintains a talent pool of future leaders throughout the Region. - Active on LinkedIn, and all digital platforms and social networks, possesses a strong network of external candidates to fill positions when required. - Assesses District Managers to identify talent opportunities which impact District performance. - Consistently engages District Managers in discussions around their own strengths and opportunities through both the IDP and performance review process. - Strategically identifies talent opportunities across all Districts; plans for developmental opportunities, anticipates openings. - Strong accountability with a succession plan in place. - Maintains a strong partnership with HRBP through talent development discussions and weekly touch bases. - Engage in talent reviews and succession planning, promoting the right talent and building career pathing for high performers. - Assessing the development needs from a business perspective and taking ownership and addressing them. - Safety/Loss Prevention (15%): - Holds all District Managers accountable that the store environment is safe at all times for all associates and customers. - High level of accountability to ensure all policies and procedures are followed consistently within all Districts. - Responsible for protecting company assets by ensuring all procedures are being followed within each District as they relate to shrink, damages, banking, hazmat, social distancing etc. - Maintains a strong partnership with the LPBP through discussions and weekly touch bases. - Operations (15%): - Drives the execution of all company processes through training and development at the Store Manager, Area Manager and District Manager level. - Consistent performance at all levels of management throughout the Region. - Actively manages and leverages payroll and all other controllable expenses. - Ensures consistent execution across Region supporting all digital strategies (SFS, BOPIS). - Responsible for providing feedback regarding Real Estate opportunities (relocations, new stores, new sites). - Maintains a strong partnership with the OBP through discussions and weekly touch bases. Competencies - Passionate Learner: Seeks out opportunities to learn, applies learnings quickly considering how they will impact their team. - Talent Builder: Completes all required activities in the talent development process; Interviews, Performance Appraisals, QPRs, and IDPs. - Effective communicator: Is emotionally astute when communicating and authentic to their own style/self; embraces EQ/Emotional Intelligence. - Results Driver: Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. - Strategic Thinker: Understands how their district impacts the performance of their Region and the company and the associated interdependencies. - Problem Solver Decision Maker: Able to consume relevant data and information to understand business issues and makes recommendations and takes action. Working Conditions/Requirements The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The position requires some physical exertion such as long periods of standing. Extensive travel required.

• Oversight of claim handling entities associated with Programs/MGAs to ensure authority is not breached, claims reporting is accurate and timely, coverage is appropriate, consumer and customer service is compliant, quality auditing program is in place and up to date, and general monitoring of reserving and loss exposures. • Working with Program Managers to on-board, design and implement procedures and also manage the day-to-day technical and operational aspects of US P&C Program/MGA business within allocated workload. • Ensure compliance with claims handling process for U.S. claim handling entities. • Evaluate reserves on specific claims and monitor adequacy of reserves at portfolio and individual claim level. • Establish and maintain appropriate claims reports. Including, but not limited to trend analysis, claim lifecycle improvement and indemnity containment measures. • Interpret contract coverage upon referral from the Program/MGA in order to determine liability and extent of participation in claims. • Instruction and ongoing management of independent experts were required. • All claims work must be performed according to Company policies and procedures, and within assigned Claims Authority. • Ensure that claims escalation authorities are strictly adhered to and that claims are accurately and efficiently triaged/reported to the relevant person. • Maintain cooperation and regular interaction, including established routine practices with other functions within SiriusPoint, including but not limited to Senior Management, Compliance, Underwriters and the Actuarial team. • Establish, develop and maintain relationships with brokers, ceding companies, lawyers and loss adjusters in connection with claims matters. • Monitor risk arising from claims programs against agreed SiriusPoint risk appetite/tolerances; promptly escalating risk events/control failures and taking appropriate actions to report and assist claims leadership to address matters arising from these events. • If interested and qualified, there may be an opportunity to handle or consult on MGA/Program claims outside of the U.S. as part of a global Claims Team at SiriusPoint. • The ability to travel for MGA and Programs Claims audits, Claims Team meetings, or other industry events as requested. • Any other duties as reasonably required.

• Lead tactical strategy and planning for campaigns from a brief • Manage a team of Managers/Associates who work on the same accounts • Experienced campaign manager who can train the team to build campaigns in buying platforms, perform QAs and activate according to best practices • Attend meetings/statuses/calls on behalf of account’s team members to ensure proper communication and connection between capability and client/brand needs • Ability to pull platform reporting and generates insights for Analytics readouts and client deliverables • Oversees monthly billing and actualization between vendor and internal teams to ensure timely delivery and processing • Lead planning process alongside senior team members and Integrated Media team • Vet vendor offerings and capabilities on a frequent basis to ensure the team is using best-in-class tech and most advanced tools for respective accounts • Maintain communication with vendor partners • Provide timely updates to all campaign stakeholders, both internal and external • Participates in client meetings & conversations when applicable, with support from senior team members • Supports internal and external communications with team members and partners across several accounts • Leads preparation of client-facing presentation slides summarizing campaign performance, optimizations, recommendations, wrap ups & the like • Onboards and trains Managers/Associates on account specifics, media buying platforms

• Provides strategic direction to the service organization. • Provides strategic direction which impacts customer service metrics and KPI's, including service gross profit and revenue growth / retention. • Inspires/motivates service organization to deliver consistently excellent customer service, meeting or exceeding goals set by RAC executive team. • Serves as the Region sponsor and champion of quality customer service and retention initiatives. • Serves as the Region sponsor for a wide array of national service initiatives. • Contributes to the leadership and growth of the US Operations as a member of the US Operations senior management team. • Contributes to Ricoh's overall service strategy through participation in national customer service project teams. • Interacts with the assigned service organizations to lead, plan, advise and review progress in achievement of service objectives and implementation of processes, consistent with US Operations and company plans. • Plans and organizes, with RAC senior management, the actions needed to attract and retain the skilled human resources needed to gain maximum efficiency and deliver optimum customer satisfaction. • Leads, motivates, and coaches with the service management team, while maintaining a positive attitude and setting an example of professionalism in a demanding, fast paced business environment. Keeps service team apprised of changing policies, competitive developments, and market trends. • Directs and performs production management development training activities in the Region. Emphasizing the unique requirements of Production & Print for Profit, high revenue producing customers. • Maintains close, personal touch with direct line management and headquarter support teams to ensure all escalations, systemic part issues, and vendor issues are satisfactorily resolved. • Manages Service revenue growth and contribution. • Increases Region service revenue growth and profit contribution by supporting sales growth opportunities, implementing revenue growth strategies and executing cost control measures, consistent with Region and company goals. Works with the Director of Sales to develop growth strategies that increase combined return on sales and production usage growth. • Works closely with Production Sales team to coordinate bid creation, SLA development, service education and develops on-going close relationships with key production customers. • Makes frequent customer calls to evaluate customer service levels, market trends and customer attitudes, then develops action plans to implement consistent service delivery improvement. • Performs other duties as assigned by the National VP of Production Print as well as other executives as required. • Possesses the ability to work in a flexible 24x7 demanding environment to satisfy customer needs and SLA’s. • Builds lasting relationships with 3rd party Pre-Post vendors and has the ability to rely on those relationships during critical customer situations.