• Lead tactical strategy and planning for campaigns from a brief • Manage a team of Managers/Associates who work on the same accounts • Experienced campaign manager who can train the team to build campaigns in buying platforms, perform QAs and activate according to best practices • Attend meetings/statuses/calls on behalf of account’s team members to ensure proper communication and connection between capability and client/brand needs • Ability to pull platform reporting and generates insights for Analytics readouts and client deliverables • Oversees monthly billing and actualization between vendor and internal teams to ensure timely delivery and processing • Lead planning process alongside senior team members and Integrated Media team • Vet vendor offerings and capabilities on a frequent basis to ensure the team is using best-in-class tech and most advanced tools for respective accounts • Maintain communication with vendor partners • Provide timely updates to all campaign stakeholders, both internal and external • Participates in client meetings & conversations when applicable, with support from senior team members • Supports internal and external communications with team members and partners across several accounts • Leads preparation of client-facing presentation slides summarizing campaign performance, optimizations, recommendations, wrap ups & the like • Onboards and trains Managers/Associates on account specifics, media buying platforms

• Provides strategic direction to the service organization. • Provides strategic direction which impacts customer service metrics and KPI's, including service gross profit and revenue growth / retention. • Inspires/motivates service organization to deliver consistently excellent customer service, meeting or exceeding goals set by RAC executive team. • Serves as the Region sponsor and champion of quality customer service and retention initiatives. • Serves as the Region sponsor for a wide array of national service initiatives. • Contributes to the leadership and growth of the US Operations as a member of the US Operations senior management team. • Contributes to Ricoh's overall service strategy through participation in national customer service project teams. • Interacts with the assigned service organizations to lead, plan, advise and review progress in achievement of service objectives and implementation of processes, consistent with US Operations and company plans. • Plans and organizes, with RAC senior management, the actions needed to attract and retain the skilled human resources needed to gain maximum efficiency and deliver optimum customer satisfaction. • Leads, motivates, and coaches with the service management team, while maintaining a positive attitude and setting an example of professionalism in a demanding, fast paced business environment. Keeps service team apprised of changing policies, competitive developments, and market trends. • Directs and performs production management development training activities in the Region. Emphasizing the unique requirements of Production & Print for Profit, high revenue producing customers. • Maintains close, personal touch with direct line management and headquarter support teams to ensure all escalations, systemic part issues, and vendor issues are satisfactorily resolved. • Manages Service revenue growth and contribution. • Increases Region service revenue growth and profit contribution by supporting sales growth opportunities, implementing revenue growth strategies and executing cost control measures, consistent with Region and company goals. Works with the Director of Sales to develop growth strategies that increase combined return on sales and production usage growth. • Works closely with Production Sales team to coordinate bid creation, SLA development, service education and develops on-going close relationships with key production customers. • Makes frequent customer calls to evaluate customer service levels, market trends and customer attitudes, then develops action plans to implement consistent service delivery improvement. • Performs other duties as assigned by the National VP of Production Print as well as other executives as required. • Possesses the ability to work in a flexible 24x7 demanding environment to satisfy customer needs and SLA’s. • Builds lasting relationships with 3rd party Pre-Post vendors and has the ability to rely on those relationships during critical customer situations.

• Own the research, design, and deployment of Accredited Labs’ unified operating system - translating best practices from top-performing branches into standardized, scalable standards that work across 32+ locations without sacrificing local market autonomy. • Conduct deep-dive analysis across the branch network to identify key drivers of branch performance and synthesize findings into key levers from lead to invoice. • Design and refine the daily, weekly and monthly operating rhythm for branch managers • Partner with operations leaders to drive organizational change and cultural transformation to embed continuous improvement as a core operating principle • Define success metrics for each operational domain and establish a monitoring framework to track adoption, adherence, and impact across the network. • Create a comprehensive training program and coaching methodologies to create a broad base of continuous improvement. • Partner with the VP of Integration to support onboarding of acquisitions into the Accredited Labs Operating System.

Role Description Platform Science is seeking a highly accomplished and strategic Director of Mid-Market Accounts to lead, mentor, and empower our team of Account Managers (AMs). This critical leadership role will be responsible for overseeing the strategic direction, growth, and retention of Platform Science's mid-market accounts, collectively representing a significant portion of our annual revenue. As the Director of Mid-Market Accounts, you will be instrumental in shaping our account strategy, driving consistent performance across your team, and fostering deeper, more impactful relationships with our most valuable clients. You will serve as an escalation point for complex client needs and negotiations, ensuring our AMs are equipped to deliver exceptional value and achieve ambitious revenue retention and growth targets within their multi-million dollar portfolios. Essential Responsibilities - Develop and execute the overarching account strategy for Platform Science in the mid-market segment, aligning with company revenue goals and market opportunities. - Identify and prioritize key strategic initiatives to drive retention, expansion, and new business within the mid-market account portfolio. - Stay abreast of industry trends, competitive landscape, and client needs to proactively identify opportunities for Platform Science to enhance its offerings and market position. - Lead, manage, and mentor a team of 5-7 Account Managers, fostering a high-performance culture focused on client success, strategic thinking, and continuous improvement. - Provide strategic guidance and support to AMs on complex account planning, executive relationship management, commercial negotiations, and risk mitigation. - Conduct regular performance reviews and provide constructive feedback, supporting the professional growth and career advancement of the AM team. - Facilitate knowledge sharing and best practices across the global accounts team to elevate overall performance and consistency. - Cultivate and maintain executive-level relationships with key stakeholders within Platform Science's accounts, acting as a senior point of contact and trusted advisor. - Serve as an escalation point for critical client issues, ensuring swift resolution and maintaining high levels of customer satisfaction. - Represent Platform Science at executive business reviews and strategic client discussions. - Oversee the aggregate revenue performance of the mid-market account portfolio, ensuring the achievement of retention and growth targets. - Support AMs in complex contract renewals and negotiations, ensuring favorable terms for Platform Science and a smooth quote submission and approval process while preserving long-term client partnerships. - Identify and drive cross-sell and up-sell opportunities within the account base, working in conjunction with product and sales leadership. - Act as a primary voice of the customer for the account segment, translating client needs and market insights into actionable feedback for product, engineering, and senior leadership teams. - Collaborate closely with cross-functional teams including Product, Engineering, Sales, Marketing, Service Delivery and Finance to ensure seamless client experiences and coordinated account strategies. - Champion the needs of the mid-market accounts team internally, ensuring they have the necessary resources and support to succeed. - Ensure accurate and reliable revenue forecasting for the entire global accounts portfolio, providing regular, insightful reports to senior leadership. - Implement robust account health monitoring and risk mitigation strategies to proactively address potential churn and maximize retention. - Develop and enforce consistent reporting mechanisms for AMs to track performance, client health, and market insights. Performance Objectives & Success Metrics - Overall revenue retention and growth across the entire mid-market account portfolio. - Consistent achievement of team-wide customer retention rates (e.g., >95% logo or revenue retention) for named global accounts. - Aggregate Customer Satisfaction (CSAT) / Net Promoter Scores (NPS) from assigned accounts. - Accuracy of mid-market accounts revenue forecasts (e.g., +/- 5-10% predictability on a quarterly and annual basis). - Effective leadership and development of the AM team, as evidenced by team performance, retention, and professional growth. - Strategic impact on product roadmap and company strategy based on aggregated client feedback and market insights. Qualifications - Bachelor’s degree in Business Administration, Marketing, Technology, or a related field. - A minimum of 8+ years of progressive leadership roles deeply engaged with customer accounts, with at least 3+ years in senior leadership roles leading teams engaged with customer accounts, preferably within the technology or SaaS sector. - Demonstrable track record of leading teams that successfully retain and grow client portfolios, preferably within the technology or SaaS sector. - Extensive experience in developing and executing account plans for clients, particularly within the transportation, logistics, or related industries. - Proven ability to build and maintain strong, influential relationships with C-suite executives and key decision-makers in global organizations. Preferred Qualifications - Direct leadership experience within the transportation, logistics, telematics, or supply chain technology sector. - Formalized sales methodology training (e.g., Miller Heiman, Challenger Sale, MEDDIC, TAS). - Expert proficiency with CRM systems, particularly Salesforce, for pipeline management, forecasting, and reporting. Key Competencies & Skills - Strategic Vision & Execution: Exceptional ability to define and drive the strategic direction for mid-market accounts. - Executive Presence & Influence: Outstanding C-level communication, presentation, and interpersonal skills. - Team Leadership & Empowerment: Proven ability to inspire, motivate, coach, and develop a high-performing team of seasoned account managers. - Advanced Negotiation & Commercial Acumen: Mastery in high-stakes negotiation and structuring complex deals. - Relationship Architect: Superior ability to build deep, trust-based relationships with senior executives. - Cross-functional Collaboration: Exceptional ability to lead and collaborate effectively with internal teams. - Financial Acumen & Business Intelligence: Deep understanding of financial metrics and value-based selling. - Results Orientation & Accountability: A proactive, self-motivated, and results-driven leader. - Deep Industry Expertise: Comprehensive understanding of the transportation and logistics industry. - Technical Aptitude: Ability to quickly learn and articulate the value of Platform Science's technology platform. - Complex Problem-Solving & Risk Management: Strong analytical and problem-solving skills. Benefits - Medical, dental, and vision insurance - Short-term and long-term disability insurances - AD&D and life insurance - 401k plan - Paid vacation, sick leave and holidays - Six weeks of paid parental leave