• Conduct virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements. • Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment. • Evaluate and report on potential subrogation opportunities. • Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies. • Perform duties independently, with work directly impacting management outcomes. • Acts as a company representative in public interactions, maintaining a professional demeanor. • Engages with a variety of stakeholders, including policyholders, claimants, agents, contractors, and law enforcement.

• Conduct prompt, accurate investigations of liability claims, interview all relevant parties to obtain loss events facts and to establish liability; handle claims files to final resolutions. • Analyze claim exposures, determine the proper courses of action, and appropriately settle claims, evaluating evidence by interpreting facts within applicable legal frameworks to determine liability and claim values. • Interact extensively with various parties involved in the claim process. • Develop settlement/litigation/defense strategies by evaluating factual information to settle claims in a cost-effective manner; work with defense attorneys and the client per account handling guidelines. • Document and communicate all claim activity timely and effectively which supports the outcome of claim files, in accordance with established procedures; develop and maintain a progressive plan of action. • Utilize a system diary system effectively and appropriately to keep claims files current. • Examine and address claim files reserves for accuracy. • Prepare for and assume lead roles in collaboration with defense counsel during mediations, arbitrations and trials. • Formulate problem-solving platforms to plan, organize and negotiate claim resolutions, timely and with maximum cost efficiency, for service to the client.

Role Description The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan. This position will manage a team of 8-10 Claim Managers. The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance, champion quality, and uphold fair claim practices. What You’ll Do - Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees. - Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation. - Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results. - Provide transparent communication so our teams can make informed decisions. - Empower decision-making at the right level while promoting accountability and ownership of outcomes. - Works closely with claim managers by scheduling and participating in case plan sessions and attending their team’s daily medical review sessions. - Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance. - Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency. - Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow. - Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management. - Works closely with LTD Director on customer, client, and organizational challenges. - Maintain Enterprise Mindset by acting in best interest of the entire company. - Manages team's claim performance according to published Quality and Compliance standards. - Ensure team alignment with established digital tools, standardized reporting, and AI supported best practices to achieve quality and compliance objectives. - Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps. - Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc. - Deliver excellent end-to-end customer experiences by embracing external and internal best practices, emerging technologies, and AI-enabled solutions to continuously improve claim management effectiveness and operational performance. - Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations/resolutions as needed. Qualifications - 5+ years of long-term disability claim management experience preferred. - Prior direct supervisor or management experience required. - Ability to work with high sense of urgency. - Bachelor degree preferred or applicable work experience. - Strong verbal and written communication skills required. - Maintain professionalism and flexibility despite conflicting demands. - Strong acumen for customer needs; solid understanding of financial principles of business. - Strong strategic and tactical skill set. - Ability to prioritize critical objectives focusing on high impact activities. - Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job. - Demonstrate the ability to meet or exceed goals. Motivates staff towards desired outcomes. - Ability to communicate clearly and succinctly with all levels of the organization. Encourage candor and openness to foster creativity and an exchange of ideas. - Effective at disseminating information for staff to successfully fulfill their duties and responsibilities. - Ability to manage complex and escalated issues with confidence and results. - Able to adapt to changing and often ambiguous circumstances. Requirements - It is recommended that all qualified candidates apply to this posting as soon as possible. - Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Pay Transparency - Salary range: $77,200-$128,700 - Overtime eligible: Exempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No - Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. - Additionally, employees are eligible for an annual discretionary bonus. - In addition to base salary, employees may also be eligible to participate in an incentive program.

Role Description We are seeking an experienced and commercially minded solicitor to join our client's commercial property team. The successful candidate will handle a varied caseload of commercial real estate matters, providing high‑quality legal advice and transactional support to clients across sectors. This is an excellent opportunity for a technically capable lawyer who wishes to develop their commercial property practice within a modern, supportive law firm. Fully remote or hybrid available - Manchester. The firm is known for its strong reputation in property and commercial work, a professional approach to client care and a modern way of working. You will join a collaborative team with investment in systems and training and clear opportunities for career development. - Act for landlords, tenants, investors and developers on a range of commercial property transactions, including leases (grants, renewals, surrenders and assignments), sales, purchases and property investment matters. - Draft, review and negotiate commercial leases, licences, deeds and ancillary documentation, ensuring documents reflect commercial objectives and risk is managed appropriately. - Conduct due diligence, review title and prepare and advise on conditional contracts, warranties, indemnities and disclosure issues. - Liaise with clients, surveyors, lenders, local authorities and other third parties to obtain information, progress matters and coordinate completions. - Provide clear, pragmatic legal advice to clients on strategy, risk allocation and commercial implications of transactions. Qualifications - Strong technical knowledge of buying/selling, commercial leases, landlord and tenant law, conveyancing and property due diligence. - Proven experience of drafting and negotiating commercial documentation and handling complex transactions to completion. - Confident communicator with excellent drafting skills and the ability to present clear, pragmatic advice to clients and colleagues.