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The next-generation payments infrastructure for software companies to quickly and easily embed and monetize payments.
Operations Project Manager
Location
Arizona
Posted
35 days ago
Salary
0
Seniority
Senior
Job Description
Operations Project Manager
Payabli
• Develop deep relationships with a portfolio of large and enterprise-level integration partners during and after implementation, gaining a thorough understanding of their business and industry. • Regularly attend, and when applicable lead, meetings with partners, merchants and internal stakeholders. • Lead onboarding and configuration of sub-merchants and strategic merchant partners. • Work with the Integrations team to coordinate and develop unique processes, onboarding efforts and configurations for large-scale partnerships. • Support the Underwriting team with the collection of merchant applications, supporting documentation and applicant follow-up to improve onboarding velocity. • Deploy AI agents and automations to scale and improve the precision of your work and our customers' payments business. • Work with integration partners to develop and manage onboarding templates, ensure proper partner and merchant pricing inputs, and execute bulk onboarding strategies. • Closely collaborate with the Operations team and Partner Success Managers to orchestrate the execution of all daily, weekly and monthly tasks. • Supplement the daily tasks of others on the Operations and Client Success teams where necessary. • Report weekly on key performance indicators related to the success of tasks and assigned accounts. • Partner with the Product team to develop further automations that increase the accuracy and efficiency of enterprise-level tasks, including product enhancement and UI/UX improvement suggestions. • Roll up your sleeves to get things done in a fast-moving, ever-changing startup environment and do whatever it takes to make this the journey of a lifetime!
Job Requirements
- Have 3–5 years of prior experience in implementation, customer onboarding or project management at high-growth startups, Payments and Fintech experience is a big plus!
- Have a strong bias for action, where tasks are completed daily and not deferred to tomorrow.
- Are intellectually curious and constantly self-learning and improving.
- Have a strong technical aptitude and working knowledge of software and APIs, and can troubleshoot issues and speak to platform dynamics.
- Are very detail-oriented and structured, yet work with a strong sense of urgency in the setup and activation of customers, with strong project management skills.
- Have proficiency in Claude, Zapier, n8n, Postman and other AI tools to develop and deploy agents and automations.
- Are a resourceful self-starter who can self-manage time and constantly changing priorities, and take ownership of processes in your domain.
- Possess a strong work ethic and are willing to put in the extra time and effort to make an impact in building a category-leading business.
- Have strong communication and interpersonal skills with the ability to be confident, influential and empathetic with partners, customers and colleagues.
- Thrive in a fast-paced environment where you will juggle many complex projects simultaneously.
- Have an innate sense of humility and intellectual honesty, with an open mind for feedback.
Benefits
- Competitive salary
- Stock options with the potential to unlock more equity as we grow
- Flexible PTO and paid parental leave
- Medical, dental, & vision insurance
- 401K, HSA, pre-tax savings programs
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