• Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions. • Review inbound cases • Actively follow-up on and track updates on work from clients and internally • Ensure progression of activities and communicate status • Escalate issues as needed • Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system • Provide solution training to clients and internal team members • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. • Ensure all cases are updated and status communicated • Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives • Lead client Status calls weekly to share updates and align on priority • Assist in project delivery work as required • Manage clients' implementations and environments, including • Routine Microsoft one-version update coordination • Code deployment oversight • Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting • Complete quarterly Client Care initiatives • Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients • Mentor associate team members • Should be open to work in different shifts (time zones) as needed

• Manage and nurture relationships with existing clients, ensuring a consistently high level of service. • Take full ownership of client enquiries and issues, seeing them through to resolution. • Communicate professionally with UK-based clients via phone and email. • Proactively identify potential issues and resolve them before they escalate. • Build strong client relationships through active listening and thoughtful questioning. • Liaise with internal teams to ensure smooth order processing and fulfilment. • Maintain accurate records of client interactions and follow-up actions. • Continuously identify opportunities to improve the client experience and internal processes. • Act as a trusted point of contact for clients, providing timely updates and solutions.

Role Description We are currently selectively hiring individuals who are serious about building a career in Client Advisory and Remote Sales. If you are self-motivated, professional, and value structure, coaching, and performance, this may be a strong fit. - WORK FROM HOME!!!! - Do you enjoy talking to people/build client relationships? - Do you want a team style atmosphere to work in? - Do you want to be able to work at home & stay safe? - Then WE HAVE THE JOB FOR YOU!!!!! - ONLINE INTERVIEWS THIS WEEK! We are unionized with UNIFOR 247 membership. We offer full benefits, retirement package, full training, flexibility in hours, as well as above average weekly and residual income. We will provide training! Compensation: - Above average weekly income ($65-$85K + in first year) - Bonuses - Residual Income - Exceptional commission rates - Trip Incentives Qualifications - Friendly, outgoing and professional - Strong communication skills - Computer skills - Speak fluent English - Team-oriented mentality inspired to reach and exceed goals Requirements - You must be legally eligible to work in Canada and live in BC, AB, SK, MB, ON, NL in Canada Benefits - Full benefits - Retirement package - Full training - Flexibility in hours - Above average weekly and residual income Company Description Our approach is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. - Publicly we: - Defend Workers’ Rights - Advocate for Financial Reform - Support Health Care Reform - Champion for a Fair Economy - Privately we: - Visit, meet, and help thousands of families a year - Offer affordable, permanent, portable Financial Services We are one big, passionate family. We live on the edge of the customer experience business. Great people make that great experience possible. We are dedicated to helping individuals, groups, and organizations meet their needs. What we are currently being faced with is such rapid growth in our company over the past couple of months, that the Executive Team has decided to expand our team. We understand that is a great problem to have, but we need to bring more team members on board to help our operation in this expansion and to service our clients properly.

Role Description Als Senior Client Manager (w/m/d) für unsere Kunden in Deutschland sind Sie für alle Aspekte im Zusammenhang mit Professional Services verantwortlich: Sie arbeiten direkt mit dem Kunden zusammen und verkaufen und entwickeln Lösungen auf der Basis von OpenText Produkten. In enger Zusammenarbeit mit dem OpenText Account Executive entwickeln Sie die digitale Strategie für Informationsmanagement für Ihre Kunden. - Aufbau von professionellen und vertrauensvollen Kundenbeziehungen - Entwicklung und Steuerung der Service-Sales-Pipeline zur Erreichung Ihrer Vertriebsziele - Analyse komplexer Kundenanforderungen und Identifizierung von neuen Verkaufschancen - Erstellung und Kalkulation anspruchsvoller, technischer Angebote in enger Zusammenarbeit mit Delivery-Teams - Abstimmung von Aufwandsschätzungen und Vertragsinhalten mit internen Stakeholdern - Verantwortung für den gesamten Angebotsprozess – von der Konzeption über Präsentation bis zur Verhandlung - Mitarbeit bei Ausschreibungen (RFP/RFI) für komplexe Projekte - Begleitung der Kunden nach Vertragsabschluss, um eine hohe Qualität der Umsetzung und Kundenzufriedenheit sicherzustellen Qualifications - Mehrjährige Erfahrung im Enterprise Software Sales, idealerweise im Bereich Professional Services - Nachweisbare Erfolge im Verkauf komplexer, erklärungsbedürftiger Services und Lösungen - Erfahrung in der Entwicklung von technischen Angeboten in Zusammenarbeit mit Delivery- oder Projektteams - Ausgeprägte Kundenorientierung, Service-Mindset und starke Kommunikationsfähigkeiten - Fähigkeit, auch in komplexen Stakeholder-Strukturen sicher zu agieren und zu verhandeln - Bereitschaft zu gelegentlichen Reisen für Kunden- und interne Termine - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Company Description