• Lead the design, governance, and continuous improvement of claims processes across multiple business lines. • Manage and prioritize a portfolio of process innovation and automation initiatives aligned to business strategy and operational priorities. • Oversee and actively participate in testing and validation of new vendor solutions, automation tools, and technology functionality. • Collaborate with Claims leadership, frontline operations, Casualty, and Shared Services to identify and implement process improvements. • Maintain governance of standard claims processes, ensuring documentation, communication, change management, and adoption across the organization. • Partner with Technology teams and Product Owners to validate new functionality, support implementation, and ensure sustainability of changes. • Conduct and oversee vendor quality and performance reviews.

• Own and cultivate relationships with your clients by leveraging product expertise • Manage commercial strategy by developing rapport with key decision makers • Contribute to building best-in-class practices within our growing Client Strategy team

Role Description The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale. Responsibilities: - Deployment Enablement & Process Optimization - Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success. - Identify opportunities to streamline deployment workflows and improve client adoption outcomes. - Voice of Customer (VOC) Management - Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite. - Analyze trends in client experience to proactively surface risks, themes, and improvement opportunities. - Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues. - Issue Management & Resolution - Monitor, triage, and coordinate resolution of cross-client recurring and complex issues. - Document findings and incorporate learnings into scalable tools, processes, and playbooks. - Ensure visibility and tracking of issues through appropriate systems and workflows. - Cross-Functional Coordination - Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally. - Facilitate alignment on priorities, timelines, and solutions for client-impacting items. - Coordinate testing efforts and validation prior to production releases. - Project & Release Management - Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking. - Support release readiness activities, including testing coordination and stakeholder communication. - Training & Enablement - Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices. - Ensure teams are equipped to handle complex scenarios and evolving product capabilities. Qualifications - 3–6 years of experience in client deployment, client success operations, product operations, or similar roles. - Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred. Requirements - Strong project management skills, with experience using tools such as JIRA. - Demonstrated ability to manage and prioritize multiple workstreams and stakeholders. - Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements. - Excellent communication and collaboration skills across technical and non-technical audiences. - Process-oriented with a focus on scalability and continuous improvement. - Familiarity with client deployment processes, lifecycle management, and support models. - Experience with issue tracking, testing coordination, and release management practices. - Comfort working with tooling, documentation, and playbook development. - Ability to operate independently as an individual contributor in a fast-paced, global environment. - Strong attention to detail and commitment to delivering high-quality client outcomes. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - This job is also eligible for bonus pay. Company Description At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Role Description Position in this function is under the direction of a Registered Nurse, this position is responsible for ensuring the continuity of care in both the inpatient and outpatient settings utilizing the appropriate resources within the parameters of established contracts and patients’ health plan benefits. Facilitates a continuum of patient care utilizing basic nursing knowledge, experience, and skills to ensure appropriate utilization of resources and patient quality outcomes. Performs care management functions on-site or telephonically as the need arises. Reports findings to the Care Management department Supervisor / Manager / Director in a timely manner. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Consistently exhibits behavior and communication skills demonstrating Optum’s commitment to superior customer service, including quality, care, and concern with every internal and external customer. - Implements current policies and procedures set by the Care Management department. - Conducts on-site or telephonic prospective, concurrent and retrospective review of active patient care, including out-of-area and transplant. - Reviews patients’ clinical records of acute inpatient assignment within 24 hours of notification. - Reviews patients’ clinical records within 48 hours of SNF admission. - Reviews patient referrals within the specified care management policy timeframe (Type and Timeline Policy). - Coordinates treatment plans and discharge expectations. Discusses DPA and DNR status with the attending physician when applicable. - Prioritizes patient care needs. Meets with patients, patients’ families, and caregivers as needed to discuss care and treatment plan. - Acts as patient care liaison and initiates pre-admission discharge planning by screening for patients who are high-risk, fragile or scheduled for procedures that may require caregiver assistance, placement, or home health follow-up. - Identifies and assists with the follow-up of high-risk patients in acute care settings, skilled nursing facilities, custodial and ambulatory settings. Consults with the physician and other team members to ensure that the care plan is successfully implemented. - Coordinates provisions for discharge from facilities, including follow-up appointments, home health, social services, transportation, etc., to maintain continuity of care. - Communicates authorization or denial of services to appropriate parties. Communication may include patient (or agent), attending/referring physician, facility administration, and Optum claims as necessary. - Attends all assigned Care Management Committee meetings and reports on patient status as defined by the region. - Demonstrates a thorough understanding of the cost consequences resulting from care management decisions through the utilization of appropriate reports such as Health Plan Eligibility and Benefits, Division of Responsibility (DOR), and Bed Days. - Ensures appropriate utilization of medical facilities and services within the parameters of the patient’s benefits and/or CMC decisions. This includes appropriate and timely movement of patients through the various levels of care. - Maintains effective communication with the health plans, physicians, hospitals, extended care facilities, patients and families. - Provides accurate information to patients and families regarding health plan benefits, community resources, specialty referrals and other related issues. - Initiates data entry into IS systems of all patients within the parameters of Care Management policies and procedures. Maintains accurate and complete documentation of care rendered, including LOC, CPT code, ICD-9, referral type, date, etc. - Follows patients on ambulatory care management programs, including CHF and home health, in order to optimize clinical outcomes. - Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Qualifications - Graduation from an accredited Licensed Vocational Nurse program. - Current LVN compact license. - Current CA LVN license or willing to obtain. - 1+ years of recent clinical experience working as an LVN/LPN. Requirements - 2+ years of care management, utilization review or discharge planning experience (preferred). - Experience in a Managed Care setting (preferred). - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.