• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.

• You manage and develop relationships with UK & International TMC and corporate clients • You drive the adoption and growth of ehotel solutions, including central billing, priority booking platform and Online Booking Engine partner integrations • You support account growth, client retention, and new business opportunities • You conduct client meetings, presentations, business reviews, and product demonstrations • You work closely with Sales, Product, Operations, Customer Service, and Onboarding teams • You represent ehotel at customer meetings and industry events across the UK & International markets • You maintain accurate client and pipeline documentation and contribute to process improvements

Role Description Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals. As an Account Manager on our SMB Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space—understanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements. - Be responsible for growing and retaining a multi-million dollar customer base - Understand Food and Beverage customer needs to help achieve their business goals through Square - Cross sell and upsell products based on discovering customer needs - Effectively and strategically address customer concerns and issues - Help grow our managed accounts program through multiple seller touch points - Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square Qualifications - 2+ years experience in Sales, Account Management or related field - Experience discovering and closing sales opportunities and building client relationships - Experience successfully managing a pipeline to achieve revenue targets - Excellent organizational, analytical, written, and verbal communication skills - Passion and knowledge about how new technologies can help better serve small and medium size businesses - Experience within the Food and Beverage industry is preferred Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning Company Description Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. - Square makes commerce and financial services accessible to sellers. - Cash App is the easy way to spend, send, and store money. - Afterpay is transforming the way customers manage their spending over time. - TIDAL is a music platform that empowers artists to thrive as entrepreneurs. - Bitkey is a simple self-custody wallet built for bitcoin. - Proto is a suite of bitcoin mining products and services.

• Design and execute comprehensive, long-term strategic plans for Panopto's highest-value corporate accounts • Cultivate robust, trusted relationships with key enterprise decision-makers • Proactively map our corporate clients' overarching strategies and operational challenges • Uncover, qualify, and close high-impact upsell and cross-sell opportunities • Structure, manage, and finalize enterprise-level renewal agreements and expansion proposals • Mobilize resources and champion seamless collaboration across Panopto's teams • Act as the ultimate internal escalation point for critical customer challenges • Maintain a deep understanding of emergent corporate SaaS trends, compliance requirements, and competitive dynamics • Track, analyze, and report on key account performance metrics