Each Interaction Matters
Technical Customer Support Specialist
Location
Canada
Posted
5 days ago
Salary
$19 / hour
Seniority
Junior
Job Description
Technical Customer Support Specialist
Teleperformance
• Provide first level customer service/ technical solutions in regard to client products. • Build and maintain positive customer relations by offering personalized solutions. • Strive to exceed expectations. • Ensure requests are handled appropriately by coordinating with various functions within the company. • Schedule service calls and follow up with customers/clients. • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. • Responsible for accurate data input using prescribed applications. • Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer. • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution. • Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues. • Answer inbound/outbound customer queries. • Approaches problems flexibly and can adapt and modify approach without compromising outcome.
Job Requirements
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree.
- A degree or certification in technology is a plus.
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
- Must be at least 18 years old.
- Excellent communication/comprehension skills in English and French.
- Able to communicate clearly and effectively, both written and verbal (in required language).
- Ability to type 30 wpm and successfully pass our language/grammar screening.
- Excellent home internet hardwired.
- Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.
Benefits
- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- Paid training
- Continuous learning through progressive training that is specific to your tenure and skills.
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