Role Description Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls from 4:30pm - 11pm Monday through Friday and from 7am - 10pm on Saturday and Sunday. Responsibilities: - Answer incoming calls and assess customer needs for emergency plumbing services. - Schedule appointments and dispatch technicians efficiently to job sites. - Maintain accurate records of customer interactions and service requests. - Provide exceptional customer service and support throughout the service process. - Coordinate with field technicians to ensure timely and effective service delivery. - Utilize dispatch software to optimize routing and scheduling. - Handle customer inquiries and resolve issues with professionalism and care. - Assist in maintaining a clean and organized dispatch area. Qualifications - High school diploma or equivalent; some college experience preferred. - Previous experience in customer service or dispatching is a plus. - Strong communication skills, both verbal and written. - Ability to work under pressure and manage multiple tasks simultaneously. - Proficient in using computer systems and Service Titan dispatching software. - Excellent problem-solving skills and a customer-focused attitude. - Availability to work evenings, weekends, and holidays. - Reliable and punctual with a strong work ethic. Benefits - Company parties - Dental insurance - Health insurance Company Description RooterMan of Indiana has been serving the community for over 20 years, providing top-notch plumbing services that customers trust. Our commitment to quality and customer satisfaction makes us a leader in the industry, and our supportive team culture ensures that employees love coming to work every day. Flexible work from home options available.

• Manage and grow social media accounts across key platforms • Create, schedule, and publish engaging content • Edit and optimize posts, captions, and promotional content • Assist with content planning and campaign execution • Monitor engagement and identify opportunities to grow audience reach • Support digital marketing initiatives to increase brand awareness and bookings • Manage appointment scheduling and calendar coordination • Screen incoming calls and inquiries • Respond to client messages and general correspondence • Organize administrative tasks and ensure follow-ups are completed • Assist with day-to-day business operations and workflow management

• Monitor, sort, and organise a high-volume Outlook inbox • Set up and maintain folder structures and inbox rules • Flag priority emails and action items for the business owner's attention • Draft or respond to routine correspondence as directed • Perform accurate data entry across business systems • Organise and rename digital files uploaded to Google Drive • Ensure documents are correctly filed and easy to locate • Assist with scanning, uploading, and categorising receipts and financial documents • Create and send invoices based on provided information • Record payments following step-by-step instructions from the business owner • Support basic data entry in QuickBooks across two business entities • Assist with scheduling meetings and managing appointments as the role evolves • Coordinate calendars and send meeting invites as required • Support business development activity by helping organise outreach and follow-ups • Create simple flyers or documents as requested • Assist with ad hoc admin tasks and projects as they arise • Proactively identify ways to streamline and improve day-to-day operations

• Manage client intake processes from referral through onboarding • Communicate professionally with families, caregivers, and internal team members • Collect, review, and maintain intake documentation and client records • Guide families through the intake process and explain agency procedures • Coordinate appointments, assessments, and onboarding activities • Process payroll accurately and in a timely manner • Maintain payroll records and assist with payroll-related inquiries • Ensure payroll and intake documentation is complete and accurate • Maintain and update records within CentralReach and payroll systems • Support administrative operations and workflow management • Prepare reports, track documentation, and maintain organized records • Assist with additional administrative, intake, and payroll-related tasks as required