• Manage and grow social media accounts across key platforms • Create, schedule, and publish engaging content • Edit and optimize posts, captions, and promotional content • Assist with content planning and campaign execution • Monitor engagement and identify opportunities to grow audience reach • Support digital marketing initiatives to increase brand awareness and bookings • Manage appointment scheduling and calendar coordination • Screen incoming calls and inquiries • Respond to client messages and general correspondence • Organize administrative tasks and ensure follow-ups are completed • Assist with day-to-day business operations and workflow management

• Monitor, sort, and organise a high-volume Outlook inbox • Set up and maintain folder structures and inbox rules • Flag priority emails and action items for the business owner's attention • Draft or respond to routine correspondence as directed • Perform accurate data entry across business systems • Organise and rename digital files uploaded to Google Drive • Ensure documents are correctly filed and easy to locate • Assist with scanning, uploading, and categorising receipts and financial documents • Create and send invoices based on provided information • Record payments following step-by-step instructions from the business owner • Support basic data entry in QuickBooks across two business entities • Assist with scheduling meetings and managing appointments as the role evolves • Coordinate calendars and send meeting invites as required • Support business development activity by helping organise outreach and follow-ups • Create simple flyers or documents as requested • Assist with ad hoc admin tasks and projects as they arise • Proactively identify ways to streamline and improve day-to-day operations

• Manage client intake processes from referral through onboarding • Communicate professionally with families, caregivers, and internal team members • Collect, review, and maintain intake documentation and client records • Guide families through the intake process and explain agency procedures • Coordinate appointments, assessments, and onboarding activities • Process payroll accurately and in a timely manner • Maintain payroll records and assist with payroll-related inquiries • Ensure payroll and intake documentation is complete and accurate • Maintain and update records within CentralReach and payroll systems • Support administrative operations and workflow management • Prepare reports, track documentation, and maintain organized records • Assist with additional administrative, intake, and payroll-related tasks as required

• Managing admin and client inboxes with a same-day response mindset • Contact the ATO to arrange payment plans, interest & fee remissions, and lodgement extensions • Complete ASIC works, such as a change of directorship or shareholdings • Complete Company and Trust Set Ups • Answering phones and providing a warm, professional first point of contact • Handling client queries, scheduling, and correspondence with care and efficiency • Assisting with client proposals, engagement letters, invoices, tax returns, and financial statements, ensuring accuracy and compliance • Coordinating tax lodgements, including returns and BAS submissions • Maintaining secure and organised digital filing systems • Following up on overdue debtor accounts via email • Supporting the Practice Manager with ad hoc personal assistant duties • Calendar Scheduling & attending meetings • Contributing to continuous improvement in office policies and procedures