Role Description Serves as the agency's senior Salesforce Platform Administrator responsible for the administration, configuration, support, and continuous improvement of the Salesforce platform. Acts as the primary liaison between business stakeholders and technical teams to translate business requirements into scalable Salesforce solutions using declarative platform capabilities and industry best practices. Provides user support, training, mentoring, and governance leadership while helping establish internal Salesforce expertise and reducing reliance on external vendors. Ensures the Salesforce environment remains secure, compliant, maintainable, and aligned with agency business objectives. - Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls. - Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects. - Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions. - Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption. - Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making. - Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities. - Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments. - Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities. - Support integrations between Salesforce and internal or external systems using APIs and approved integration tools. - Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials. - Deliver end-user training and provide ongoing support to business and technical staff. - Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities. - Assist in establishing Salesforce governance, security, change management, and platform support processes. - Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements. Qualifications - Five (5) years of professional experience administering, configuring, supporting, or developing enterprise applications. - Three (3) years of hands-on Salesforce administration experience in a complex enterprise environment. - Experience configuring Salesforce using declarative platform capabilities, including Flows, security models, reports, dashboards, validation rules, approval processes, and custom objects. - Experience gathering business requirements and translating them into technical solutions. - Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support. - Experience managing Salesforce security, user provisioning, permission sets, profiles, and role hierarchies. - Experience supporting data migration, data quality, and system integration activities. - Experience participating in software testing, release management, and deployment processes. - Experience developing end-user training materials and providing user support. - Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences. Requirements - Salesforce Certified Administrator. - Salesforce Advanced Administrator Certification. - Salesforce Platform App Builder Certification. - Salesforce Business Analyst Certification. - Salesforce Platform Developer I Certification. - Experience with Salesforce Industries (Vlocity), OmniStudio, DataRaptors, Integration Procedures, and FlexCards. - Experience supporting Salesforce implementations, migrations, or large-scale platform modernization efforts. - Experience with Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud implementations. - Experience with Copado, Git, DevOps, CI/CD, and source control practices. - Experience developing Salesforce Flows and low-code automation solutions. - Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns. - Experience establishing governance frameworks, support models, and administrative standards for Salesforce environments. - Experience training, mentoring, or leading other Salesforce administrators and support staff. - Experience supporting enterprise systems within government, public sector, healthcare, or other highly regulated environments. Benefits - This is a remote position.

Role Description We are seeking an experienced Senior Salesforce Administrator to manage, enhance, and support our Salesforce platform. The ideal candidate will have strong experience with Salesforce administration, security, Flows, reports, dashboards, user management, and business process improvement. Qualifications - 3+ years of Salesforce Administration experience - Experience with Flows, Security, Reports, Dashboards, and Custom Objects - Strong stakeholder communication and requirements gathering skills - Experience with data migration, integrations, testing, and deployments - Salesforce Administrator Certification preferred Requirements - OmniStudio/Vlocity experience - Experience Cloud or Service Cloud - Copado, Git, DevOps, Apex, or LWC knowledge Company Description

• Administer and configure Salesforce (Sales and Service Cloud) platforms. • Manage user access, including profiles, roles, permission sets, and security hierarchy. • Create and maintain custom objects, fields, page layouts, and Lightning Record Pages to support business processes. • Develop and maintain automation processes using Salesforce Flow, assignment rules, and validation rules. • Assist in integrating Salesforce with existing tools (Jira, Mautic, Google Workspace, etc.). • Support, train, and onboard users on Salesforce best practices and system functionality. • Conduct regular system audits to ensure data integrity and track key sales/support KPIs through reports and dashboards.

Role Description Homeward is looking for a Senior Salesforce Administrator to join the team responsible for the design, implementation, and success of our Salesforce ecosphere. This individual will be responsible for owning support issues on a day-to-day basis, developing runbooks, and contributing to new strategic initiatives. The ideal candidate is a self-starter who takes pride in ownership of their projects, can effectively diagnose issues, develop solutions quickly, and communicate clearly with multiple stakeholders. - Join our Salesforce Systems Team and have an immediate impact on the company and the implementation of our Salesforce instance. - Work directly with our Product and Engineering Team, members of our Sales & Operations teams, as well as the organization as a whole, to improve the process of buying and selling homes. - Prioritize and manage incoming development requests from stakeholders, and effectively oversee the ticket queue to ensure timely resolution of Salesforce issues and enhancements. - Collaborate on projects ranging from 3rd party integrations to development of new business processes that promote efficiency, scalability, and risk mitigation. - Focus on bridging the gap between development and end users. - Contribute to documentation, product scoping, and training. - Collaborate on strategies to manage Salesforce metadata & tabular data. - Work side-by-side with our existing Salesforce experts to own Salesforce implementation and architecture planning. - Work closely with our engineering team to build integrations & develop processes that scale our operations & sales efforts. - Wear both light development and administration hats - as a growing organization, we’ll need an administrator who can fill both roles to ensure we plan data structures and configurations for scaling. Qualifications - 3+ years of Salesforce administration experience, ideally in a growth business. - Required: Salesforce Certified Administrator & Advanced Administrator. - Preferred/Nice to Have: Salesforce App Builder, Developer, or other certifications. - Incredibly strong ownership of delivering the right solutions at a high quality. - Strong written and verbal communication skills in English. - Demonstrated ability to effectively manage an inbound stream of requests. - Proven track record of working cross-functionally with stakeholders to communicate and deliver outcomes. - Experience developing within a highly customized Salesforce environment. - Ability to be flexible, wear many hats, pivot, and enjoy a dynamic environment. - Self-starter mentality with experience devising and testing hypotheses and implementing research plans; someone who can help the business identify the right questions to ask. - Experience with business operations tools such as: Github, Gearset, Claude Code, CoPilot, Codex, Dialpad, Zapier, n8n, and other Salesforce adjacent/integrated tools. - An open and collaborative mentality, Homeward is rapidly scaling its business and working with Salesforce will require analytical rigor, well-designed solutions, & strong collaboration. Benefits - Compensation: $27 / hour. - Work computer reimbursement. - Value-Driven Employee Experience. Company Description Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market. Founded in 2018 by Tim Heyl, Homeward aims to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience. We’re a fully remote company with a diverse team spread across several countries, grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus.