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Senior Account Executive
Location
United States
Posted
137 days ago
Salary
$70.2K - $87.8K / year
Seniority
Senior
Job Description
Senior Account Executive
WEX
• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts • Build deep, long-term relationships based on trust, transparency, and shared goals • Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies • Champion client success through regular touchpoints, planning sessions, and business reviews • Take full ownership of account growth and retention, directly contributing to increased ARR for WEX • Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs • Lead the renewal process, ensuring timely execution and clear demonstration of value • Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps • Guide clients through best practices and advanced product features to maximize value • Develop enablement plans that support customer-specific business outcomes • Drive consistent product utilization to ensure adoption and prevent churn • Act as the single point of accountability for issue resolution and client satisfaction • Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely • Prevent reactive service by identifying friction points early and proactively addressing them • Proactively share relevant product updates, enhancements, and news • Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements • Maintain accurate records of client status, activity, and opportunities • Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
Job Requirements
- Minimum 5-7+ years of Customer Success or Account Executive experience
- Bachelor’s degree or equivalent relevant experience
- Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, FMLA Billing, ACA, EVS and Benefits Administration preferred
- Strong understanding of Savings & Spending, COBRA and ACA regulatory requirements
- Proven track record of managing strategic client relationships and driving account growth
- Experience with renewals, expansions, and achieving retention and revenue targets
- Exceptional executive presence, communication, presentation, and relationship-building skills
- Strong contract negotiation skills
- Sales experience preferred
- Ability to synthesize data, develop insights and delight customers with data driven metrics
- High accountability mindset—you take ownership, deliver results, and build trust
- Ability to work cross-functionally and manage multiple priorities independently
- Proficiency in CRM and client engagement platforms (e.g., Salesforce)
Benefits
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
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