Manage payroll functions, including processing transactions and maintaining leave accruals. Provide technical support for payroll inquiries and collaborate with HR to ensure accurate payroll processing across multiple fund sources.

• Support all aspects of Experience Cloud administration, including feature management, data governance, and product optimization. • Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements. • Responsible for accurate, robust documentation of user requirements and acceptance criteria in Jira user stories. • Manage data governance within frameworks and protocols to maintain data integrity and security. Conduct regular audits and assessments. • Lead cross-functional teams in reengineering and optimizing end-to-end business processes. • Own planning, setup and facilitation of all user acceptance testing prior to production release. • Proficient with Agile and able to adapt agile methodologies into a hybrid product lifecycle development process. • Serve as the first level of support for user issues.

• Responsible for defining and documenting processes & procedures related to the organization's technology operations • Support areas where processes/procedures need to be established or improved • Analyze existing processes and recommending changes to ensure efficient and effective operations • Work closely with various stakeholders across the organization to understand their needs and priorities and develop processes that meet their requirements • Ensure documentation is updated on a regular cadence and appropriately stored • Ensure operational metrics are in sync with established processes & procedures and help modify team behaviors based on metric output

• Oversee business analysis initiatives to drive operational excellence and efficiency • Lead cross-functional process improvements and align solutions with organizational strategy • Define and implement best practices for business analysis • Conduct feasibility studies, cost-benefit analyses, and ROI assessments • Participate in developing operational readiness frameworks for new systems/processes • Act as liaison between stakeholders, technical teams, and executive leadership • Manage policy and performance of claim lifecycle and implementation activities • Advise on change management strategies • Perform cost-benefit analyses to aid decision-making • Ensure operational effectiveness through strategic and business planning • Develop, document and perform testing and validation as needed • Mentor Business Operations Analyst/Associates