• Proactively engage with and reach out to customer technical decision-makers and influencers. Utilize information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation. • Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments. • Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. • Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. • Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties. • Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact. • Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.

• Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation. • Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments. • Drives pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. • Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provides solutions. • Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. • Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. • Leverages best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.

• Become a product expert with Smartlinx solutions. • Serve as a bridge between product marketing, R&D and sales and acquire advanced technical knowledge of our solutions and their capabilities. • Articulate the unique value proposition to exec level audiences in a manner that is clear, quantifiable, and tangible. • Become an evangelist - understand and articulate our solutions roadmap, host webinars about our solutions and the problems we solve. • Take learnings from the field and feed them back to product development and the GTM organization to improve our solutions, processes and/or collateral. • Remain current with your knowledge of our solutions, ideal customers, and buyer personas, as well as the competition and market differentiation. • Win the trust of customers, prospects, and team members through technical, product expertise and business acumen. • Be collaborative and strive to share and learn best practices and re-usable assets with other team members. • On occasion, guide strategic projects in top accounts such as customer journey sessions. • On occasion, support marketing events including executive briefings, conferences, user groups, and trade shows. • Assist teams in information gathering, analysis of business/user/functional requirements, including business processes, standard operating procedures, workflows, and other documents, which would assist in best understanding of upcoming business opportunities. • Deliver on-site and/or web-based presentations and communicate effectively at all levels within an organization. • Prepares high quality configured demo databases for product demonstrations. • Assist in responding to customer inquiries and requests for information (e.g., list of e-mailed questions, questions posed to sales at a meeting). • Assist in analyzing special requirements that may require development of new features, custom integration, or custom functionality. • Collaborate with sales, marketing, and services teams to create customized presentations, demos, and proof of value. • Engage with the product management team to provide customer feedback and overall product direction. • Keep up with industry trends and competitive landscape.

• Translate complex customer needs into clear, scalable technical solutions • Act as a trusted technical advisor throughout the sales and implementation lifecycle • Lead technical discovery with mid-market and enterprise prospects • Design end-to-end solutions spanning integrations, data flows, and system architecture • Produce clear technical diagrams and solution documentation • Partner with Sales as the technical lead on complex deals • Deliver tailored product demos for technical and non-technical audiences • Address questions around architecture, security, data models, and integrations • Advise on and support integrations using APIs, webhooks, and third-party systems • Collaborate with Engineering to validate feasibility and unblock complex implementations • Scope and lead proofs of concept (POCs) for strategic prospects • Act as an escalation point for complex technical issues during onboarding and implementation • Share structured customer feedback with Product and Engineering.