• Become a product expert with Smartlinx solutions. • Serve as a bridge between product marketing, R&D and sales and acquire advanced technical knowledge of our solutions and their capabilities. • Articulate the unique value proposition to exec level audiences in a manner that is clear, quantifiable, and tangible. • Become an evangelist - understand and articulate our solutions roadmap, host webinars about our solutions and the problems we solve. • Take learnings from the field and feed them back to product development and the GTM organization to improve our solutions, processes and/or collateral. • Remain current with your knowledge of our solutions, ideal customers, and buyer personas, as well as the competition and market differentiation. • Win the trust of customers, prospects, and team members through technical, product expertise and business acumen. • Be collaborative and strive to share and learn best practices and re-usable assets with other team members. • On occasion, guide strategic projects in top accounts such as customer journey sessions. • On occasion, support marketing events including executive briefings, conferences, user groups, and trade shows. • Assist teams in information gathering, analysis of business/user/functional requirements, including business processes, standard operating procedures, workflows, and other documents, which would assist in best understanding of upcoming business opportunities. • Deliver on-site and/or web-based presentations and communicate effectively at all levels within an organization. • Prepares high quality configured demo databases for product demonstrations. • Assist in responding to customer inquiries and requests for information (e.g., list of e-mailed questions, questions posed to sales at a meeting). • Assist in analyzing special requirements that may require development of new features, custom integration, or custom functionality. • Collaborate with sales, marketing, and services teams to create customized presentations, demos, and proof of value. • Engage with the product management team to provide customer feedback and overall product direction. • Keep up with industry trends and competitive landscape.

• Translate complex customer needs into clear, scalable technical solutions • Act as a trusted technical advisor throughout the sales and implementation lifecycle • Lead technical discovery with mid-market and enterprise prospects • Design end-to-end solutions spanning integrations, data flows, and system architecture • Produce clear technical diagrams and solution documentation • Partner with Sales as the technical lead on complex deals • Deliver tailored product demos for technical and non-technical audiences • Address questions around architecture, security, data models, and integrations • Advise on and support integrations using APIs, webhooks, and third-party systems • Collaborate with Engineering to validate feasibility and unblock complex implementations • Scope and lead proofs of concept (POCs) for strategic prospects • Act as an escalation point for complex technical issues during onboarding and implementation • Share structured customer feedback with Product and Engineering.

• Own end-to-end solution architecture for SAP initiatives across ECC and S/4HANA environments • Define and enforce SAP architectural standards, patterns, and guardrails • Ensure adherence to clean-core principles and minimize customizations • Design and govern integrations between SAP and non-SAP systems • Partner with Functional Consultants to validate functional designs and ensure architectural alignment • Review and approve solution designs, enhancements, and technical approaches delivered by internal teams and AMS partners • Assess architectural impacts of new initiatives and recommend scalable design options • Support platform roadmap discussions by identifying architectural risks, dependencies, and opportunities • Provide guidance on data, security, performance, and scalability considerations • Participate in design reviews, cutover planning, and major releases as needed • Identify and mitigate technical debt and long-term architectural risks

• Lead structured discovery across RCM workflows, data requirements, integrations, and success metrics • Deliver tailored, credibility-driven demos that surface real operational pain points (eligibility, denials, AR follow-up, prior auth, etc.) • Translate customer workflows into realistic automation plans • Scope data requirements and assess integration feasibility at a high level (APIs, files, system constraints) • Identify risks, assumptions, and dependencies early to provide proper sales alignment • Partner with Account Executives on technical validation, objection handling, and scope-to-price alignment • Document solution assumptions, constraints, and integration requirements for clean handoff • Participate in kickoff and early implementation checkpoints to reduce rework • Help clarify workflows and validate early acceptance criteria when needed • Surface risks early and coordinate mitigation across Sales, Product, and Delivery • Create reusable assets (discovery templates, demo frameworks, scoping checklists) • Improve consistency and quality across concurrent deals • Contribute to the long-term structure and maturity of the Solutions Engineering function