• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology. • Help our clients understand their needs and which of our features and products best match their goals and expectations. • Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service. • You’ll monitor and facilitate the customer's adoption of our technology. • Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. • Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology. • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology. • Help our clients understand their needs and which of our features and products best match their goals and expectations. • Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology. • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology. • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

• Build, deepen, and sustain long-term, meaningful relationships with key stakeholders in university accounts, acting as a trusted strategic advisor. • Host quarterly in-person partnership review meetings with each university to assess performance, gather feedback, and proactively explore opportunities for expansion and upsell. • Ensure continuous alignment on partnership goals, expectations, and long-term success metrics. • Lead and execute the contract negotiation, masterfully securing new agreements, multi-year renewals, and complex renegotiations to definitive closure. • Manage financial performance across accounts, including multi-year contract planning and renegotiations. • Drive efficient, seamless, and high-quality onboarding of new university partners, coordinating cross-functionally with Delivery, Sales and Product teams to ensure rapid time-to-value. • Proactively identify, pitch, and secure opportunities to expand and enrich existing partnerships, focused on upsell and cross-sell of new services and products. • Develop tailored account success plans for each university, with clear goals, milestones, and KPIs to track progress and impact. • Collaborate with internal teams (Sales, Delivery, Product, and Marketing) to ensure a seamless and impactful partner experience.

• Own GHL architecture & governance: sub-accounts, snapshots, permissions, billing/white-label setup. • Build and QA funnels, sites, payments and product integrations — deploy high-deliverability messaging (SMS/email/WhatsApp) and AI conversation flows. • Configure and integrate third-party APIs and webhook-based automations into GHL systems and workflows. • Maintain CRM & calendars: pipelines, tasks, reminders, round-robin scheduling and automation hygiene. • Build and maintain partner/affiliate centers, including multi-tier commission structures, reporting, and payout workflows. • Deliver documentation, SOPs, enablement playbooks, and QC/compliance workflows to ensure reliability and rollback capability.