Assess business processes and develop actionable knowledge management strategies to enhance organizational efficiency. Conduct stakeholder engagement to identify challenges and implement solutions that promote knowledge sharing and improve...

Role Description The Liability Specialist is responsible for managing the various aspects of the medical file review and scheduling process. They will review the completed referral to ensure client questions have been addressed appropriately and review the completed report for accuracy, ensuring client and department standards have been met. This role requires specialized knowledge of liability IME and independently manages all operations of the liability IME process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. Qualifications - An Associate’s Degree or Bachelor’s Degree is preferred. - Business experience in a healthcare and/or insurance setting is preferred. - Operations experience with technology-based processes within the business environment. Requirements - Intake new cases and review/verify information and requests. - Draft cases by entering information into the Dane Street system, AccessDS. - Work with the client on any information missing that is pertinent to processing the claim. - Sort, organize, and create a medical document listing if required by the client. - Assign/schedule new cases to physicians for review based on various criteria. - Ensure that the assigned physician has no conflict of interest with the case assignment. - Monitor, process, and track cases to ensure deadlines are met. - Review reports accompanying medical records for completeness and accuracy. - Follow up with the reviewer and client for any additional questions or clarifications. - Update clients frequently on referral progress. - Ensure reports are grammatically correct and adhere to the QA checklist. - Communicate clearly and concisely between the customer, reviewer, and Operations team. - Confidently speak with physicians and clients regarding IME/record reviews. - Ensure proper documentation for specified cases is provided to the client. - Perform other duties & special projects as assigned based on business needs. Benefits - Comprehensive benefits package including medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace.

Operations Administrator II Location: Eagan, Minneapolis, MN, US Employee Type: Contract Job Type: Pay Range: $19 - $20 per hour Job Description: Job#: 3038087 Job Description: Operations Administrator II Location: Eagan, Minnesota (Hybrid) Role Overview We are seeking an Operations Administrator II for a hybrid position that combines remote and onsite work. The role involves managing IT operations, handling incidents and tasks, and overseeing nightly changes. This position requires a candidate who is a self-starter, demonstrates strong attention to detail, and can work effectively in a team environment. The schedule is an overnight, 10-hour shift from 8:00 PM to 6:00 AM, four days a week. Key Responsibilities - Manage and resolve incidents and tasks related to IT operations. - Handle system changes on a nightly basis. - Follow and maintain operational documentation. - Collaborate with team members to ensure smooth operational workflow. - Work a hybrid schedule, rotating between one week remote and one week onsite. Required Qualifications Experience: A minimum of five years of experience in an IT operations role is required. Technical Skills: Proficiency with ServiceNow, Active Directory, basic desktop administration, ROBOT Scheduler, and IBM AS400 is necessary. Preferred Qualifications - Excellent attention to detail and critical thinking abilities. - Strong communication and collaboration skills. - A self-starter who works well with minimal supervision. - The ability to learn, adapt, and follow documentation precisely. - Receptive to constructive feedback and committed to continuous improvement. Work Environment This is a hybrid role requiring the candidate to be local to the Minneapolis area. The work schedule consists of four 10-hour overnight shifts per week, from Sunday to Wednesday, 8:00 PM to 6:00 AM. The hybrid schedule typically involves one week of onsite work at the data center followed by one week of remote work. Overtime shifts may be available. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Title: Banking Back Office Operations Analyst (Traveling) Job Function Customer Education, New Grads, Programming, Analysis and Technical Support, Consulting and Client Advisement, Customer Success Location Springfield, MO Additional Location Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type Hybrid Travel 60% ob ID 17006 Job Description: At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. We're looking for a motivated Banking Back Office Operations Analyst who loves to travel and is excited to join our dynamic team. In this role, you'll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications across areas such as Deposit Operations, General Ledger, and Loan Operations. You'll guide clients through every stage of the process-from preinstallation planning and coordination, to handson installation, training, and postinstallation support. This role requires extensive overnight travel throughout the United States and is perfect for someone who thrives in a clientfacing environment and enjoys being on the move. This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham AL, Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville KY;  Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Implement, design, and provide training for JackHenrybanking software applications, including Loan Operations, General Ledger, and Deposit Operations. - Consult with banking clients to design parameter sets,validatedata conversions, and deliver training on application functionality. - Analyze customers' existing products and business processes, mapping them to JackHenrysoftware solutions. - Prepare clients for installation, guide them through the setup process, and providepostinstallationtraining and support. - Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software. - Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities. - Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems. - Provide software support by answering questions related to system functions, features, and usage-both remotely and on-site. - Maintain consistent and effective communication with customers throughout the entire project or case lifecycle. - Identify, track, and ensure proper resolution of customer issues;maintainissue lists and route items toappropriate personnel. - Prepare training materials and documentation for customers and internal team members. - Perform other job duties as assigned. What you'll need to have: - Minimum of18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations. - Position requires 50-60% travel for software implementations, typically 1-2 trips per month, with each trip lasting 5-9 days; all travel expenses (airfare, meals, lodging, and transportation) are covered by the company. - Ability to work extended hours, including nights and weekends, as needed. What would be nice for you to have: - Previousbank data conversion experience. - Silverlake or 20/20 experience. - Bachelor's degree within Finance or Accounting. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.