
Jack Henry & Associates - JHA
Remote Jobs
Jack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
40 Jobs
Customer Relationship Manager
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Customer Relationship Manager Location: United States Job Description: JobID 17188 Position Level Individual Contributor Team Implementation & Support Working Time Full-Time Position Type Regular Travel Requirements 25% Workplace Type Remote Description & Requirements Press space or enter keys to toggle section visibility At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. We are seeking an Advisory Customer Relationship Manager to join our Jack Henry CRM Team. In this position, you will be managing business relationships with all banking customers using Jack Henry's core solutions (Silverlake, CIF 20/20, and Core Director). You will serve as a single point of contact to resolve complex issues and work on a variety of diverse projects. You will use excellent judgment to select techniques and evaluate criteria for obtaining solutions. This team works with multiple departments within Jack Henry to help facilitate effective communication with our customers and organizational support. This position may be worked remotely within the United States, with the exception of California. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). The salary range for this position is $90,000-130,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: - Builds and maintains close working relationships with all levels of customer staff and management to understand specific business needs, tactical needs, and strategic goals. - Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and onsite customer visits. Assists with research of identified issues and reports pertinent findings to JHA management. - Assists with issue management and escalation for established and new customers including during release and update cycles. - May perform other job duties as assigned. What you’ll need to have: - 10 years of back-office banking operations experience or customer relationship experience within the banking or financial industry. - Experience communicating with executive level leadership within a financial institution, FinTech, etc. - Must be able to travel 25% of the time to assigned clients. What would be nice for you to have: - Bachelor’s Degree, - Experience supporting JH products and services. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
Cloud Infrastructure Engineer III Deployments
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Cloud Infrastructure Engineer III Deployments Location: United States Job Description: JobID 17170 Position Level Individual Contributor Team Technology Solutions & Svcs Working Time Full-Time Position Type Regular Travel Requirements 5% Workplace Type Remote Description & Requirements Press space or enter keys to toggle section visibility At Jack Henry, we’re more than a technology company. We’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we’d love to meet you. The Infrastructure Engineer will be a key contributor to Jack Henry Digital’s Cloud Infrastructure team, responsible for building and operating the core systems that enable scalable, reliable delivery of application and infrastructure services in Google Cloud Platform (GCP). Our team owns deployment pipelines and collaborates closely with platform teams to deliver computing, identity, observability, tooling, and security capabilities across the organization. We also collaborate with product engineering teams to build high performance, scalable, and secure services that power core business functions including transactions, payments, deposits, transfers, authentication, and platform integrations. Our work sits at the heart of the platform and directly enables teams across the company to move faster, more safely. This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). What you’ll be responsible for: - Plan, design, and build the core infrastructure systems used by Jack Henry’s development and engineering teams. - Debug critical production infrastructure issues impacting multiple services or sites, performing deep root cause analysis to prevent recurrence. - Design and operate systems with a strong focus on site health and reliability, enabling automated workload movement and failure avoidance. - Use software development skills (e.g., Go, Python) to build and enhance platform solutions that improve developer velocity and accelerate feature delivery. - Act as a proactive collaborator promoting engineering best practices in design and coding standards. - Partner closely with engineering teams to understand priorities and evolving needs, ensuring platform solutions keep pace with product development. - Engineer technical challenges and drive them to successful completion. - May perform other job duties as assigned. What you’ll need to have: - Minimum 4 years of experience in Software Development, DevOps or with Cloud Infrastructure. - Hands-on experience deploying and managing infrastructure in Kubernetes clusters. - Practical experience in declarative service infrastructure environments, specifically using Terraform. - Experience in GCP, Azure or AWS cloud environment. - Programming experience and proficiency in Go or Python. - Experience with CI/CD pipeline tools such as GitHub Actions or CircleCI. - Familiarity with operating in a Unix/Linux and Windows environment. What would be nice for you to have: - Bachelor’s degree in software engineering or computer science - Proficiency building and scaling large enterprise pipelines. - Experience managing production environments in Google Cloud Platform (GCP) - Experience with modern deployment tools such as Akuity, Kargo, or Dagger.io. - Familiarity with Agile/Scrum processes and operating within various methods of implementation. For engineers, we value a highly informed and principle-driven approach to building infrastructure. If you're passionate about solving complex problems and making a meaningful impact, we encourage you to apply. We look forward to hearing from you! If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
Senior IAM Engineer Identity Governance
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Senior IAM Engineer Identity Governance Location: United States Remote JobID 17146 Position Level Individual Contributor Team Technology Solutions & Svcs Working Time Full-Time Position Type Regular Travel Requirements 5% Workplace Type Remote Job Description: Requirements Press space or enter keys to toggle section visibility At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. The Identity & Access Management (IAM) Senior Engineer will independently lead the development and enhancement of IAM products like SailPoint, Saviynt, and Okta, and influences stakeholders on future improvements. Implements role management, lifecycle management, and access certifications, while solving business problems and coaching peers. Stays updated on industry trends, solves technical issues, supports IAM applications, and trains users. Manages identity lifecycle with Active Directory, troubleshoots with SIEM tools, implements IAM policies, integrates with cloud platforms, automates processes, and enhances security initiatives. This position may be worked remotely within the United States, with the exception of California. East coast applicants must be willing to work central or mountain time zone hours. All positions, regardless of location, may require an onsite interview or in-person onboarding requirements to verify your identity. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). What you’ll be responsible for: - Plans, designs, develops, redesigns, and implements various technology IAM products, such as Sailpoint, Saviynt, Okta and recommendations to influence key stakeholders on additional/future enhancements. - Performs the analyzing and implementation of authorization methods such as, RBAC/ABAC/PBAC role management, Lifecycle Management, Separation of Duties (SOD), Access Certifications, etc. - Develops the configuring, integrating, and tailoring of existing IAM products to solve identified business problems or to suit a client's requirements. - Reviews IAM technical white papers and provides guidance to team on future offerings to help people better understand the technology behind them. - Manages Identity Lifecycle Management with Microsoft Active Directory which includes developing and managing the Access Certifications lifecycle accounts (assign permissions, delete accounts, and complete appropriate modifications for role changes). - Performs integrations with directories (both in the cloud and on-prem) and cloud platforms (ex. AWS, GCP, and Azure). - Integrates the business needs with technology and standards related to identity creation, deletions, vaulting and password management. - Creates and updates metrics, including automating data collection and aggregation. - Builds automation through integrations using Powershell scripts, RPA, SQL, and other automation tools and Power Automate. - Participates in information gathering meetings with clients to determine the client’s needs, business goals, and desired outcomes. - Performs other duties as assigned. What you’ll need to have: - Minimum of 6 years’ experience with Identity and Access Management. - Minimum of 4 years’ experience with SailPoint engineering and/or architecting. - Experience with SailPoint IdentityNow (IDN) or SailPoint Identity Security Cloud (ISC). Advanced understanding of IAM platforms (SailPoint, Saviynt, Okta) to develop and scale with the organization. - Experience with creating and updating scripts and code. - Experience with API’s (REST, JSON) and cloud infrastructure. What would be nice for you to have: - Bachelor’s degree in Computer Science, Information Technology, Cybersecurity preferred. - Expert knowledge of access management frameworks (RBAC/ABAC/PBAC). - Deep understanding of Microsoft Active Directory and cloud platforms (AWS, GCP, Azure). - Comprehensive understanding of security and access certification processes. - Proficiency in automation tools (PowerShell, RPA, SQL, Power Automate). - Experience with cloud and on-premises directory integrations. - Expertise in access certification and SOD implementation. - Strong leadership capabilities in technical project implementation. - Strong analytical and problem-solving skills. - Ability to translate complex technical concepts for various audiences. - Ability to generate and interpret metrics and reports. - Experience with Privileged Access Management tools (eg. Delinea Secret Server). If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
Product Designer UXUI - Mid-Level
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Product Designer UXUI - Mid-Level Location: Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Monett, MO; Springfield, MO, United States Job Description: General information Press space or enter keys to toggle section visibility JobID 17020 Position Level Individual Contributor Team Information Technology Working Time Full-Time Position Type Regular Travel Requirements 10% Workplace Type Hybrid Preferred Location Allen, TX Additional Locations Allen, TX, Birmingham, AL, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO Description & Requirements Press space or enter keys to toggle section visibility At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. As a product designer on our Lending and Deposits team, you'll have a unique opportunity to shape our future. You'll not only handle the design and maintenance of our account origination products but you'll also play a key role in integrating them with our new cloud-native back office for financial institutions. We are committed to creativity, thoughtfulness, culture, and openness - the perfect place to make phenomenal products that have meaningful impact. We place high value on individuals who are self motivated, have an appetite for transformational change, and can work across the design disciplines of IA, UX, and visual design. Jack Henry is annually recognized as one of the best tech companies to work for in the U.S. by Forbes and other local sources. This position may be worked remotely, but you must reside within 70 miles of one of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Monett, MO; Springfield, MO. May require occasional travel, up to 10% for meetings, trainings, or conferences. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). The salary range for this position is $80,500- $115,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Turning high level product requirements into workflows and prototypes and rapidly iterate based on feedback. - Designing clean, intuitive, and responsive web interfaces with reusable components and design patterns. - Confidently communicating the rationale of design decisions. - Creating detailed specifications to guide engineering teams. - Remaining current on UI/UX trends, technologies, and best practices for consumer and enterprise web applications - Ensuring projects meet high standards of usability and design excellence. - Communicating effectively across small, interdisciplinary teams to foster a collaborative work environment. - May perform other job duties as assigned. What you'll need to have: - A minimum of 4 years professional experience in UX and UI design with an emphasis on product design. - Experience with Figma for design and prototyping. - Portfolio demonstrating expertise in both UX/UI and visual design. - To be considered, you must include a portfolio link in your resume or submit a combined resume and portfolio as a single PDF. What would be nice for you to have: - Bachelor's degree is preferred. - Ability to quickly grasp complex technical concepts and constraints while designing thoughtful solutions. - History solving complex UX problems through innovative product design. - Research-based mindset for problem solving. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
Banking Back Office Operations Analyst
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Banking Back Office Operations Analyst (Traveling) Job Function Customer Education, New Grads, Programming, Analysis and Technical Support, Consulting and Client Advisement, Customer Success Location Springfield, MO Additional Location Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type Hybrid Travel 60% ob ID 17006 Job Description: At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. We're looking for a motivated Banking Back Office Operations Analyst who loves to travel and is excited to join our dynamic team. In this role, you'll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications across areas such as Deposit Operations, General Ledger, and Loan Operations. You'll guide clients through every stage of the process-from preinstallation planning and coordination, to handson installation, training, and postinstallation support. This role requires extensive overnight travel throughout the United States and is perfect for someone who thrives in a clientfacing environment and enjoys being on the move. This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham AL, Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville KY; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Implement, design, and provide training for JackHenrybanking software applications, including Loan Operations, General Ledger, and Deposit Operations. - Consult with banking clients to design parameter sets,validatedata conversions, and deliver training on application functionality. - Analyze customers' existing products and business processes, mapping them to JackHenrysoftware solutions. - Prepare clients for installation, guide them through the setup process, and providepostinstallationtraining and support. - Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software. - Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities. - Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems. - Provide software support by answering questions related to system functions, features, and usage-both remotely and on-site. - Maintain consistent and effective communication with customers throughout the entire project or case lifecycle. - Identify, track, and ensure proper resolution of customer issues;maintainissue lists and route items toappropriate personnel. - Prepare training materials and documentation for customers and internal team members. - Perform other job duties as assigned. What you'll need to have: - Minimum of18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations. - Position requires 50-60% travel for software implementations, typically 1-2 trips per month, with each trip lasting 5-9 days; all travel expenses (airfare, meals, lodging, and transportation) are covered by the company. - Ability to work extended hours, including nights and weekends, as needed. What would be nice for you to have: - Previousbank data conversion experience. - Silverlake or 20/20 experience. - Bachelor's degree within Finance or Accounting. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
Senior Developer Experience Engineer
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Senior Developer Experience Engineer Location: Monett United States Job Description: At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. We're seeking a Senior Developer Experience Engineer to join the team at a pivotal moment in our growth. As our Jack Henry developer documentation currently serves thousands of developers, it has become one of the most important touchpoints between Jack Henry and the developers who depend on us. This role exists to own that touchpoint. You'll treat Jack Henry's developer documentation as a product: benchmarking our developer experience against industry leaders, shipping interactive docs and content infrastructure. You'll partner closely with our engineers, SDK teams, and product partners to shape the strategy - and you'll write the code that brings the content to life. You'll join our Developer Relations team as a key partner with real influence on the strategy, tools, and culture we build together. The team is small and fast-moving, and we're looking for someone who's excited about that kind of ownership. This is the right role for a senior engineer to own docs-as-code and infrastructure, with strategic latitude, in an already mature developer-facing platform. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Louisville, KY; Cedar Falls, IA; Birmingham, AL; or Charlotte, NC. This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Develop and enhance the Jack Henry Developer Relations Portal following engineering best practices and standards. - Lead the design, planning, and delivery of new features, breaking work into clear, manageable tasks for the team. - Ensure reliability, scalability, performance, and quality are built into all development efforts. - Represent the team in technical discussions and decision-making (e.g., discovery sessions). - Troubleshoot and resolve issues across release pipelines and production environments. - Own the developer documentation platform end-to-end, including architecture, UX, and roadmap, benchmarking against industry standards. - Design and deliver interactive, accessible documentation experiences (e.g., code samples, API explorers, tutorials, and videos). - Build and maintain templates, tools, and contribution guides to enable scalable documentation creation across teams. - Produce high-impact developer content, including guides, tutorials, and video walkthroughs. - Manage and continuously improve documentation infrastructure (site generation, CI/CD, previews, search, and analytics). - Leverage modern agentic coding tools (e.g., Claude Code, Cursor) to accelerate development and documentation workflows. - Establish and maintain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices. - May perform other job duties as assigned. What you'll need to have: - A minimum of 6 years of experience in documentation, developer experience, or developer education roles for a developer audience - Demonstrated ability to organize and structure complex technical content (information architecture/content modeling) - Experience improving developer documentation for usability, clarity, and navigation - Hands-on use of AI coding tools (e.g., Cursor, Claude Code, GitHub Copilot) in day-to-day workflows - Experience creating both written documentation and video/screencast content for technical audiences What would be nice for you to have: - Docs-as-code experience: comfort opening PRs against the docs platform itself - modifying site generators, CI workflows, content tooling, and search infrastructure - not just authoring Markdown. - Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps - not just executing the next ticket - Familiarity with OpenAPI specifications or interactive API documentation - Bachelor's degree in Computer Science. - Previous experience developing technical documentation for engineers or developers. - Proficiency with Web Components. - Familiarity with Polymer or Lit. - Solid understanding of security, API design, design patterns, and browser environment. - Experience with front-end build systems such as webpack or rollup. - Experience with Continuous Integration/Continuous Deployment (CI/CD) systems. - Experience tracing a request through the network stack. - Experience with SSOs, Plugins, or APIs. - Experience implementing OAuth2/OpenID Connect. - Experience supporting an application in production. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
Senior Golang Software Engineer
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Senior Golang Software Engineer Job Function Digital Banking PlatformSpringfield, MO Additional Location Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type Hybrid Travel 5% Job ID 17119 Job Description: At Jack Henry, we’re more than a technology company; we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we’d love to meet you. As part of the Card Management Delivery Team, you will be at the center of Jack Henry’s Technology Modernization Strategy. In your daily activities as a Senior Software Engineer, you will have the opportunity to be a key contributor on our development team creating new financial applications and shared platform services. You will be using an innovative technology stack as well as engage daily with other Software engineers, DevOps engineers, Product owners, and Business Analysts, on your team and across the organization. The primary programming language is Go, and if you aren’t familiar with it you’ll have a chance to learn as you Go (pun very much intended). Jack Henry is annually recognized as one of the best tech companies to work for in the U.S. by Forbes and other local sources! This is a fast-paced and fun work environment with a talented team engaging like a start-up company with the backing of a large, publicly traded company. This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Louisville, KY; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). May require occasional travel, up to 10% for meetings, trainings or conferences. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. Compensation for this position will be a base salary of $92,000-140,000 depending on candidate experience and geographic location. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: - Writing, testing, and delivering high-quality code to implement product features, enhancements, and bug fixes. - Collaborating closely with product managers, designers, and fellow engineers to translate product requirements into technical solutions. - Participating in peer code reviews, providing constructive feedback, and continuously improving the team’s code quality. - Actively contributing to agile development practices including sprint planning, stand-ups, retrospectives, and backlog refinement. - Taking ownership of assigned tasks and proactively ensuring timely delivery of features through effective communication and collaboration with team members. - Completing product technical design and prototyping, software development, bug verification, and resolution. - Providing technical/engineering support for new and existing applications from code delivery until the retirement of the application. - Adhering to documented departmental and corporate standards. Overseeing the definition and documentation of standards. Contributing to defining and improving department processes. - May perform other duties as assigned. What you’ll need to have: - A minimum of 6 years of software development including experience within back-end development using Microservices in .NET, C# or Golang. - Experience with containerization using Kubernetes and CI/CD using either ArgoCD, Jenkins, or GitHub Actions. - Must have experience developing cloud hosted applications (e.g., Google Cloud Platform). What would be nice for you to have: - Bachelor’s degree in Software Engineering or Computer Science. - Experience with Git-based repositories. - Experience with Pub/Sub, Kafka, and Eventing in general. - Experience with Infrastructure as Code (IaC). - SQL database experience. - Key Vaults and Certificate Management experience. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability(opens in new window) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
Source Code and Release Management Analyst
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Source Code & Release Management Analyst Location: Monett United States Workplace Type Hybrid Travel 10% Date Posted 04/14/2026 Job ID 16796 Job Description: At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. Our Banking Operations Integration and Distribution team is seeking a Source Code and Release Management Analyst to play a key role in supporting banking system releases. In this position, you'll prepare and manage release media by pulling required source code and data from customer banking environments, validating updates, and packaging materials for secure distribution and cloud download. You'll ensure each release includes the correct custom code, compare materials across release versions for accuracy, and maintain media libraries and operational documentation. This role also provides the opportunity to support customers by responding to release‑related questions and resolving cases, making attention to detail and clear communication essential. If you enjoy structured, technical work that directly supports reliable banking operations, this role offers meaningful impact behind the scenes. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). The salary range for this position is $38,650-$58,150 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Pull custom source code from customer sites. - Maintains magnetic media library. - Routes materials to and from the library. - Maintains operations documentation. - Compares printed lists of information between releases. - May perform other duties as assigned. What you'll need to have: - Minimum of 2 years of Information Technology experience, supporting systems, applications, or IT operations in a structured environment - Hands‑on experience working with iSeries (IBM i) systems - Experience pulling, validating, or managing source code or technical release materials - Strong attention to detail, with the ability to compare materials across releases and ensure accuracy - Ability to maintain technical and operational documentation and follow defined release processes - Clear communication skills to support customer questions and resolve release‑related cases What would be nice for you to have: - Previous experience with Jack Henry products and services - Background in banking, financial services, or regulated environments - Experience with release management, media preparation, or distribution processes - Familiarity with cloud file transfers or cloud‑based distribution platforms - Experience working with legacy media or system libraries (e.g., magnetic media) If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. #INDTech
Product Designer - UX - UI - Mid-Level
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Product Designer (UX/UI) - Mid-Level Job Function Digital Banking Platform Location Allen, TX Additional Location Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type Hybrid Travel 10% Job ID 17020 At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. As a product designer on our Lending and Deposits team, you’ll have a unique opportunity to shape our future. You'll not only handle the design and maintenance of our account origination products but you’ll also play a key role in integrating them with our new cloud-native back office for financial institutions. We are committed to creativity, thoughtfulness, culture, and openness — the perfect place to make phenomenal products that have meaningful impact. We place high value on individuals who are self motivated, have an appetite for transformational change, and can work across the design disciplines of IA, UX, and visual design. Jack Henry is annually recognized as one of the best tech companies to work for in the U.S. by Forbes and other local sources. This position may be worked remotely, but you must reside within 70 miles of one of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Monett, MO; Springfield, MO. May require occasional travel, up to 10% for meetings, trainings, or conferences. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). The salary range for this position is $80,500- $115,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: - Turning high level product requirements into workflows and prototypes and rapidly iterate based on feedback. - Designing clean, intuitive, and responsive web interfaces with reusable components and design patterns. - Confidently communicating the rationale of design decisions. - Creating detailed specifications to guide engineering teams. - Remaining current on UI/UX trends, technologies, and best practices for consumer and enterprise web applications - Ensuring projects meet high standards of usability and design excellence. - Communicating effectively across small, interdisciplinary teams to foster a collaborative work environment. - May perform other job duties as assigned. What you’ll need to have: - A minimum of 4 years professional experience in UX and UI design with an emphasis on product design. - Experience with Figma for design and prototyping. - Portfolio demonstrating expertise in both UX/UI and visual design. - To be considered, you must include a portfolio link in your resume or submit a combined resume and portfolio as a single PDF. What would be nice for you to have: - Bachelor’s degree is preferred. - Ability to quickly grasp complex technical concepts and constraints while designing thoughtful solutions. - History solving complex UX problems through innovative product design. - Research-based mindset for problem solving. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability(opens in new window) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
Fraud Support Call Center Representative
Jack Henry & Associates - JHAJack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety
Title: Fraud Support Call Center Representative (CCC) Job Description: Job Function Customer Contact Center Additional Location Allen, Texas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type Hybrid Job ID 17067 At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. Jack Henry’s Fraud Center is part of the Consolidated Contact Center, an inbound contact center that works 24/7/365. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards. This can include lost or stolen cards, and cardholder assistance. The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Louisville, KY; Springfield, MO; or Monett, MO. However, you will be required to be onsite for your first day of onboarding. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities. - Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate. - Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions. - May perform other duties as assigned. What you'll need to have: - A minimum of 1 year of customer service experience, either customer-facing or phone/chat support. - The ability to communicate clearly and effectively. - The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays. (Training occurs during the first five weeks, Monday and Friday. The training schedule likely will not be your assigned schedule.) - Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps. - A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure. What would be nice for you to have: - A data entry background. - The ability to work well as part of a team, receiving feedback from leaders to improve metrics. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. #INDCC
30more opportunities are still waiting for you.Log in now and take your next shot before someone else does.