Title: Quality Platform Lead Location: India Job Description: Full Time Experienced Branch Overview Branch is a leading AI-powered lending fintech with 50M+ downloads across India and Africa. We use alternative data and machine learning to expand financial access for millions of people traditionally excluded from the formal financial system. Founded by the former CEO of Kiva.org and backed by leading investors including Andreessen Horowitz, Visa, and the IFC, Branch combines mission-driven impact with world-class technology and scale. In India, Branch operates as a regulated digital lending institution and Middle Layer NBFC, building trusted and accessible financial products for millions of customers across the country. Our 250+ member India team is growing rapidly and works across technology, data science, risk, product, and operations to solve high-impact problems at scale. Certified as a Great Place to Work in 2025, Branch offers the opportunity to build meaningful careers while shaping the future of inclusive fintech in one of the world’s fastest-growing digital economies. About Role: At Branch, quality has always been the responsibility of the engineers, product managers, and business owners who build and ship the product. We deliberately do not have a traditional QA team gating releases — we believe the accountability for what goes to production must sit with the people building it, not with a separate function checking their work. As the Quality Platform Lead, you will build and lead a small, high-leverage team that audits production against our stated expectations — functional, behavioral, regulatory, and experiential — and reports honestly on what they find. You will not own release gates. You will not sign off on builds. Engineers and Product retain full ownership of what they ship and when. Your team's mandate is to be the independent, automation-first lens on whether what's running in production actually matches what we said we were building, and to make any drift visible to the people who can fix it. You will architect and champion a continuous, automated quality-auditing ecosystem. Instead of acting as a release gatekeeper, this leader will build smart automation and AI-driven agents to continuously evaluate production against company standards, providing the high-fidelity feedback loops our engineering, product, and business teams need to maintain ultimate accountability. This is a builder role. You will define the operating model from scratch, hire a small team of strong engineers, and lean heavily on automation, agents, and continuous production verification rather than manual test cycles. Success looks like a team that catches more, manually does less, and grows the organization's confidence in its own output without becoming a bottleneck to it. Responsibilities - Establish charter, operating principles, success metrics, and the team itself. Reinforce in every process that this is an audit function, not a release gate. - Design and operate an automation-first stack: AI agents, synthetic monitoring, production probes, behavioral diffing, and continuous sampling. - Design and execute a continuous non-intrusive production auditing strategy to catch subpar experiences, regressions, and drift. Establish measurable metrics across user experience and system behavior. Continuous automated coverage that scales with the product instead of a pile of manual test cases. - Translate audit findings into actionable insights for Engineering and Product. Partner on root-causing systemic issues without taking ownership of their bug fixes, and build dashboards that give the organization real-time visibility into production quality. - Recruit, grow, and empower a team of strong builders first and quality specialists second. Hold a high bar on technical depth. - Be a credible technical voice on incidents, regressions, and quality patterns. Stay hands-on enough to contribute to the team's stack. - Own your team's full delivery cycle and engineering standards: code review, testing discipline, observability, and responsible AI use. - Represent the team's findings through clear written reports, metrics, and well-run forums. Resist pressure to convert audit findings into release blocks. Qualifications - 8+ years building production software, with at least 2 years leading engineers directly. Some of that experience in environments where you owned quality, reliability, or production verification at scale. - Track record of building automation-first quality or verification systems — test infrastructure, synthetic monitoring, production probing, chaos or behavioral testing rather than managing manual QA. - Hands-on experience with LLMs, AI agents, or sophisticated testing tools to automate non-deterministic flows, and a sharp view on where modern AI changes the economics of test and audit work. - Deep familiarity with modern automation frameworks (Playwright, Cypress), CI/CD, and observability tools (Datadog, New Relic). You think in terms of sampling, blast radius, and error budgets rather than green/red test suites. - Strong foundation in backend or full-stack systems, distributed systems, and data modeling. Mobile or AI systems experience a plus. - Strong conviction in an engineering-owned quality model and a resistance to letting a quality function become a scapegoat for bugs. - Experience hiring engineers and calibrating a team's bar, including hard calls on performance. - Exceptional, highly structured communication skills, with the ability to influence teams using data and operate effectively across asynchronous environments. - Background working in fast-paced, high-scale environments; experience in fintech, payments, lending, AI, or mobile is a strong plus. Benefits of Joining - Competitive salary and equity package - Fast-paced, collaborative, and high-autonomy work culture - Hybrid work setup designed for flexibility and work-life balance - Fully paid group medical insurance and personal accident insurance - Generous paid time off, plus company-declared public holidays - Fully paid parental leave for fathers and non-birthing parents (12 weeks), in addition to 26 weeks of statutory maternity leave - Monthly WFH stipend, along with a one-time home office setup budget - $500 annual professional development budget - Quarterly social meet-ups and sponsored monthly team lunches We’re looking for more than just qualifications -- if you’re unsure that you meet the criteria but identify with our vision of providing equal opportunity to everyone to access financial services, please do not hesitate to apply! Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

Own the architecture and development of a headless CMS, lead web migrations, design API integrations, and establish performance standards while collaborating with cross-functional teams to enhance user experience and streamline processes.

• Own the developer experience across tooling, AI integration, CI/CD, and governance • Set platform standards to improve speed, quality, and consistency • Drive adoption of AI‑native SDLC practices and improve engineering velocity • Lead architecture for shared infrastructure, observability, deployment, and APIs • Build and lead the Platform Engineering team • Develop talent and foster a culture of reliability, automation, and craftsmanship • Represent Platform Engineering across Product, IT, and executive leadership • Partner with engineering leadership on long-term technology strategy • Own platform reliability, including SLOs, on-call, and incident management • Define observability and alerting standards across systems • Align with IT on boundaries between platform, infrastructure, and security • Evaluate and implement tools and practices to improve productivity • Drive AI engineering transformation, including AI-assisted development and testing • Advise on platform strategy, architecture, and technical diligence

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. We are seeking a visionary, hands-on Director of Product Design to lead the design of Airwallex's developer platform. You will own the design strategy and execution for our end-to-end developer experience, spanning our APIs, SDKs, developer tools, documentation, ecosystem integrations, and whitelabel customer management tools. You'll partner closely with product and engineering leaders across the company and high-performing team of product designers focused on world-class developer experiences that power a thriving embedded finance and partner ecosystem. Responsibilities Product & Design Strategy - Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows. - Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time. - Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of. Design Leadership & Execution - Lead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team's products and features. - Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps. - Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour. - Build a collaborative, growth-oriented design practice: Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains. - Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team's experiences use and extend shared patterns. People Leadership & Org Building - Lead and grow a high-performing design team: Manage and develop senior and staff-level product designers across our London and Singapore design studios, setting clear expectations for impact, craft, and ownership. - Create healthy, effective design-product-engineering partnerships: Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration. Requirements - Experience: 12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers. - Domain knowledge: Experience with developer platforms, APIs, SDKs, and technical tooling in fintech, payments, or financial infrastructure, ideally with exposure to embedded finance. - Design craft & systems thinking: Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products. Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases. - Leadership & influence: Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams. Comfortable debating trade-offs with senior product and engineering leaders, and advocating for customer outcomes with clarity and pragmatism. - Data- and research-informed: Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact. - Communication & storytelling: Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences. - Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints. Nice to Haves - Background working with API products and developer-facing experiences. - Degree in Design, HCI, Computer Science, or a related field. Working at Airwallex - We work in a hybrid model, with teams collaborating in-office and remotely across regions. - Airwallex is a high performance, high responsibility, high impact workplace where you'll be expected to take ownership and ship meaningful work. - If you're excited to design the financial operating system for modern businesses and lead a pivotal part of that experience, we'd love to hear from you. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.