Emergent Software

• Lead the design, development, and evolution of a partner-facing API platform. • Architect and maintain a well-versioned, secure, and developer-friendly public API surface with a focus on backward compatibility, authentication, rate limiting, and documentation. • Define and implement API architecture, standards, and best practices. • Provide hands-on technical leadership through architecture guidance, code reviews, mentoring, and engineering best practices. • Own the long-term technical strategy and roadmap for the platform. • Collaborate closely with product managers, project managers, and engineering teams across multiple platforms. • Lead and coordinate the work of distributed engineering resources, including international contractors. • Own production systems for partner APIs, including monitoring, observability, incident response, alerting, performance optimization, reliability, and operational readiness. • Drive integration efforts with external SaaS platforms and partners. • Help establish engineering processes, technical direction, and team standards as the platform grows. • Break down complex initiatives into actionable workstreams and translate business requirements and acceptance criteria into technical deliverables. • Develop project plans, coordinate resources, and drive timely delivery of key initiatives. • Contribute to architecture and technical decision-making across services and platforms developed in multiple programming languages. • Serve as both a technical leader and hands-on contributor during the initial build phase.

• Lead and support a growing team of software engineers through mentorship, coaching, and technical guidance. • Partner with engineering and product leaders to build and scale a new compliance-focused development team. • Design and develop backend systems and cloud-based applications. • Collaborate with stakeholders to deliver innovative solutions that support the client's strategic initiatives. • Establish and improve development processes, engineering standards, and team best practices. • Review architecture decisions and help drive technical direction across projects. • Foster a collaborative, high-performing engineering culture. • Evaluate and adopt emerging technologies, including AI-driven tools and solutions where appropriate. • Contribute directly to software development while balancing leadership responsibilities.

• Own the developer experience across tooling, AI integration, CI/CD, and governance • Set platform standards to improve speed, quality, and consistency • Drive adoption of AI‑native SDLC practices and improve engineering velocity • Lead architecture for shared infrastructure, observability, deployment, and APIs • Build and lead the Platform Engineering team • Develop talent and foster a culture of reliability, automation, and craftsmanship • Represent Platform Engineering across Product, IT, and executive leadership • Partner with engineering leadership on long-term technology strategy • Own platform reliability, including SLOs, on-call, and incident management • Define observability and alerting standards across systems • Align with IT on boundaries between platform, infrastructure, and security • Evaluate and implement tools and practices to improve productivity • Drive AI engineering transformation, including AI-assisted development and testing • Advise on platform strategy, architecture, and technical diligence

• Own the technical direction of Emergent’s DevOps practice, including the IaC standards, pipeline patterns, code review expectations, and reference architectures that the team applies across client engagements. • Author and maintain the internal documentation, templates, and modules that the team relies on day to day. This is a core part of the role, not a side task. • Mentor a team of engineers from mixed backgrounds, including software developers growing into cloud roles and traditional cloud engineers building DevOps fluency. Pair, review pull requests, run office hours, and raise the technical bar across the group. • Lead the most complex DevOps engagements end to end, from discovery through delivery, with a focus on environments where scale, regulatory requirements, or legacy constraints demand strong technical judgment. This includes grooming backlog work and feature & task assignments to project team as well as influence technical direction across practice areas. • Represent the DevOps practice in pre-sales. Partner with sales and account teams to scope work, lead technical discovery sessions, contribute to proposals, and build client confidence in Emergent’s approach. • Continuously evolve Emergent’s DevOps practice by evaluating new tools, patterns, and approaches, and bringing the right ones into the team’s standard playbook. • Diagnose and improve existing client systems that may be partially implemented or inconsistently managed, balancing pragmatic delivery with long-term maintainability. • Accurately track time and work performed to support client billing, project planning, and overall project health, as part of a professional services delivery model. • Strong time management skills to be able to prioritize workload, meet deadlines, and provide technical support and guidance for other DevOps focused team members. • Share your knowledge at regular talk shop and lunch & learn sessions to help build a stronger team.

• Design and deliver Microsoft Copilot and Copilot Studio solutions tied to real business processes and workflows • Lead scoping and discovery conversations with prospective clients, translating business goals and pain points into defined project scope, timelines, and deliverable frameworks • Contribute to pre-sales efforts including solution architecture reviews, proposal development, and client-facing presentations that demonstrate technical credibility • Identify where AI and automation can add genuine value for clients, then build it • Lead training sessions for both technical teams and business users across Copilot and Microsoft 365 • Design and configure SharePoint Online environments: site structure, permissions, and information architecture • Support SharePoint migrations and document management initiatives with usability and governance in mind • Manage priorities across multiple active client engagements in a delivery-based model • Partner with senior engineers on complex solutions and contribute to shared team knowledge across all areas of Modern Work • Communicate technical concepts clearly to business stakeholders at any level of technical depth • Monitor Microsoft's Modern Work roadmap and help translate emerging capabilities into proactive client recommendations and internal practice development

Design and execute test cases for mortgage workflows, maintain regression test suites, and collaborate with cross-functional teams to ensure accurate test coverage while transitioning to automated testing environments.

• Manage technical projects from planning and design through implementation and delivery. • Serve as a senior technical contributor, balancing hands-on software development with technical leadership responsibilities. • Design scalable applications and make architecture decisions that support long-term growth and performance. • Help drive modernization efforts, including the transition from a monolithic system to service-oriented architectures and cloud-based solutions. • Collaborate with product, engineering, and external development teams to ensure successful delivery of strategic initiatives. • Evaluate and recommend AWS services and infrastructure patterns based on technical and business requirements. • Mentor team members and provide technical guidance when needed, helping strengthen overall engineering capabilities.

• You lead by example and are willing to work alongside the platforming teams to effect positive change for our platforms • You can guide discussions and balance pros/cons without knowing all the details with a bias to action • You are excited to contribute to our culture of iterative development, team collaboration and our fun, positive, professional, remote-first work environment • This role manages the Admin team focused on authentication, users, tenancy, subscriptions, and roles

• Collaborate with the agile team to design test cases for user stories and features. • Develop automated testing scenarios to evaluate new development. • Perform manual testing against acceptance criterion throughout the life of software projects. • Document and interpret results of testing, creating bugs and documenting future remediation work. • Report and track issues accurately and effectively. • Evaluate mid-project changes for testing impact. • Help improve QA processes making them more robust and efficient. • Work directly with clients to coordinate their User-Acceptance Testing (UAT).

• Designing and implementing automation for common tasks including CI/CD Pipelines, Infrastructure Provisioning, Monitoring / Alerting, Configuration Management, Customer onboarding, etc. • Designing and maintaining cloud infrastructure, ensuring it is scalable, secure, and cost-effective • Working closely with development and operations teams to ensure seamless integration and delivery of software. • Implementing security best practices to protect the infrastructure and data. • Continuously evaluating and improving processes to enhance efficiency and reliability. • Setting up monitoring tools to track system performance and quickly address any issues that arise. • Engaging directly with clients to understand business goals, technical constraints, and risk tolerance • Diagnosing and improving existing systems that may be partially implemented or inconsistently managed • Balancing pragmatic delivery with long-term maintainability and best practices • Accurately tracking time and work performed to support client billing, project planning, and overall project health within a professional services delivery model