Title: Customer Retention Agent Job Schedule Store Support Center Job ID 77447 Job Description: The salary range for this role is $15.30-$15.80 (for Spanish Bilingual agents) per hour* Location: Must be Based in one of the States listed below to be considered for position AL, TN, SC, NC, TX, GA Overview: As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role. Total Rewards: Our comprehensive benefits package** includes: - Medical, Dental, Vision - Employee Retirement Plan, 401(k) - Life Insurance - Paid Time Off (vacation, sick days, holidays) - Ongoing Training and Development - Tuition Reimbursement - Employee Assistance Program - Wellness Programs (physical and financial) - Discounts and Associate Purchase Plan The Details: What You Need: - High school diploma or GED - 2+ years of phone experience in a customer service or call center environment (preferred) - Collections experience (first or third party) helpful but not required - Proficiency in MS Word, Excel, and Outlook - Strong interpersonal and communication skills, both verbal and written - Ability to work independently in a remote setting What You’ll Do: - Contact assigned customers about expired lease agreements to secure payment or arrange product returns - Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements - Build effective working relationships to reduce charge-offs and bad debt - Practice active listening to understand customer needs while aligning with company objectives - Perform other duties as assigned by management Additional Requirements: - Ability to manage time and resources to handle daily multi-tasking demands - Strong attention to detail and proactive problem-solving skills - Commitment to providing excellent customer service - Initiative, a strong work ethic, and the ability to adapt to new challenges *This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. **Benefits vary based on full- and part-time employment status. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron's is an Equal Opportunity Employer. SSC - Galleria Remote Atlanta GA

Title: Customer Service Representative (Mortgage Exp. Preferred) Location: Fort Mill, South Carolina, 29707, United States Job Description: Position: Customer Service Representative (Mortgage Exp. Preferred) Location: 100% Remote Contract Assignment: 7/13/2026 - 10/13/2026 (Potential Extension/Temp to Perm) Pay Rate: $21.00/HR, Paid Weekly Credit/Background Requirement: This position requires a credit/background screening prior to submission and hire consideration. Candidates must be able to successfully pass the required credit/background screening. The screening will review financial responsibility criteria, including recent foreclosures, bankruptcies, judgments/liens, and delinquent or charged-off accounts that exceed client guidelines. Position Overview: We are seeking experienced Customer Service Representatives to support customers in a fast-paced service environment. This role involves handling inbound inquiries, resolving customer issues, researching account information, and providing exceptional service via phone, email, and written correspondence. Representatives may support various business segments, including mortgage, escrow, insurance, banking, or other customer service functions. The ideal candidate is detail-oriented, professional, and comfortable navigating multiple computer systems while delivering a positive customer experience. Key Responsibilities: - Respond to customer inquiries and resolve first- and second-level customer service issues. - Verify customer identity and account information. - Research customer concerns and implement appropriate solutions. - Escalate complex issues to supervisors or appropriate departments when necessary. - Maintain accurate logs, records, reports, and customer documentation. - Investigate and track customer issues through resolution. - Make proactive outbound calls regarding accounts that require additional attention. - Communicate with internal teams and, when applicable, offshore support centers regarding specialized situations. - Assist with billing inquiries and coordinate resolution of billing-related issues. - Support order fulfillment activities, including processing orders, tracking information, and following up with customers. Required Qualifications: - High School Diploma or equivalent. - Minimum of 2 years of customer service experience. - Previous call center experience required. - Strong verbal and written communication skills. - Excellent attention to detail and organizational skills. - Proficiency with Microsoft Office applications. - Ability to navigate multiple computer systems and data-entry platforms efficiently. Preferred Qualifications: - Mortgage customer service experience. - Banking or financial services customer service experience. - Experience handling escalated customer concerns. - Ability to work independently in a remote environment. Required Skills: - Call Center Experience - Mortgage Customer Service - Computer/Data Entry Skills - Customer Service - Microsoft Office - Excellent Written and Verbal Communication - Strong Attention to Detail Working Conditions: - May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment. - The ability to lift up to 30lbs. - Use of computers and technology. Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The Customer Care Advocate supports customers across phone and digital channels, helping navigate and resolve complex insurance and benefits questions with empathy and clarity while following clear guidelines and protecting customer information. You'll be the voice of MetLife in important moments, providing end-to-end support that helps customers feel confident and advocated for in their coverage and decisions. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy, you'll work in a team-based environment backed by paid training and AI-powered tools that help guide your conversations and simplify your day-to-day work. No prior insurance experience is required. If you have at least one year of experience in a customer-facing role such as retail, healthcare, hospitality, or financial services, this is a meaningful entry point into a long-term career at one of the world's leading insurance and financial services companies. Key Responsibilities - Serve as the primary point of contact for customers across phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end with professionalism and care - Apply established guidelines and approved exception processes to resolve non-routine issues, including complex and sensitive customer situations - Utilize AI-powered tools that provide guided workflows, suggest next steps, and support summarization of customer interactions to provide accuracy and efficiency in resolving customer needs - Review and validate AI-generated call summaries and case notes before final submission, exercising judgment to ensure accuracy and alignment with policy, procedure, and customer intent - Maintain accurate, complete, and timely documentation of customer interactions in accordance with recordkeeping, privacy, and regulatory requirements - Identify issues requiring escalation and coordinate with internal partners, supervisors, or specialist teams to achieve resolution - Provide input on recurring issues, knowledge gaps, or process improvement opportunities through established feedback mechanisms - Participate in required training and ongoing skill development related to products, processes, systems, and AI-enabled tools Required Qualifications - 1+ years of customer service experience in a customer-facing role (e.g., call center, retail, healthcare, financial services, hospitality, or similar) - Experience resolving complex customer issues across multiple systems (e.g., Customer Relationship Management platforms , knowledge bases, or customer communication systems) - Ability to apply judgment in non-routine situations while working within defined guidelines and compliance requirements - Strong verbal and written communication skills with the ability to interpret and explain information clearly to customers - Ability to work scheduled shifts within operating hours of 7:00 AM - 10:00 PM CT, Monday through Friday, with advance notice of schedules provided and some flexibility required for overtime and shift changes based on business needs - Must reside within commutable distance of Omaha, NE; In-person training required starting 9/14/2026; role is virtual following training completion - High school diploma or equivalent Preferred Qualifications - 2+ years of experience in insurance, financial services, healthcare, or another regulated industry - Experience using AI-assisted service tools such as CoPilot, automated summarization, or guided decision workflows - Experience handling escalations, complaints, or sensitive customer situations - Familiarity with authentication, data protection, and compliance standards in a regulated environment The expected salary range for this position is $41,600/year . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Role Description We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities - Respond to customer inquiries via phone, email, chat, and other communication channels. - Resolve customer complaints and provide appropriate solutions within defined timelines. - Maintain accurate records of customer interactions and follow-up actions. - Coordinate with internal teams to address customer concerns and ensure timely resolution. - Deliver a high level of customer satisfaction through professional and empathetic communication. - Meet quality and productivity benchmarks set by the organization. Qualifications - Graduate in any discipline. - Excellent verbal and written communication skills in English. - Strong customer service orientation and problem-solving abilities. - Ability to work in a fast-paced environment. - Basic computer proficiency and familiarity with CRM tools is an added advantage. - Willingness to work in night shifts and rotational week-offs. Requirements - Strong interpersonal skills. - Ability to multitask and prioritize effectively. - Positive attitude and willingness to learn. Benefits - Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA) - Location: Remote / Work From Home - Employment Type: Full-Time - Working Days: 6 Days a Week (Rotational Week Off) - Shift: Night Shift (Rotational)