Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The Customer Care Advocate supports customers across phone and digital channels, helping navigate and resolve complex insurance and benefits questions with empathy and clarity while following clear guidelines and protecting customer information. You'll be the voice of MetLife in important moments, providing end-to-end support that helps customers feel confident and advocated for in their coverage and decisions. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy, you'll work in a team-based environment backed by paid training and AI-powered tools that help guide your conversations and simplify your day-to-day work. No prior insurance experience is required. If you have at least one year of experience in a customer-facing role such as retail, healthcare, hospitality, or financial services, this is a meaningful entry point into a long-term career at one of the world's leading insurance and financial services companies. Key Responsibilities - Serve as the primary point of contact for customers across phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end with professionalism and care - Apply established guidelines and approved exception processes to resolve non-routine issues, including complex and sensitive customer situations - Utilize AI-powered tools that provide guided workflows, suggest next steps, and support summarization of customer interactions to provide accuracy and efficiency in resolving customer needs - Review and validate AI-generated call summaries and case notes before final submission, exercising judgment to ensure accuracy and alignment with policy, procedure, and customer intent - Maintain accurate, complete, and timely documentation of customer interactions in accordance with recordkeeping, privacy, and regulatory requirements - Identify issues requiring escalation and coordinate with internal partners, supervisors, or specialist teams to achieve resolution - Provide input on recurring issues, knowledge gaps, or process improvement opportunities through established feedback mechanisms - Participate in required training and ongoing skill development related to products, processes, systems, and AI-enabled tools Required Qualifications - 1+ years of customer service experience in a customer-facing role (e.g., call center, retail, healthcare, financial services, hospitality, or similar) - Experience resolving complex customer issues across multiple systems (e.g., Customer Relationship Management platforms , knowledge bases, or customer communication systems) - Ability to apply judgment in non-routine situations while working within defined guidelines and compliance requirements - Strong verbal and written communication skills with the ability to interpret and explain information clearly to customers - Ability to work scheduled shifts within operating hours of 7:00 AM - 10:00 PM CT, Monday through Friday, with advance notice of schedules provided and some flexibility required for overtime and shift changes based on business needs - Must reside within commutable distance of Omaha, NE; In-person training required starting 9/14/2026; role is virtual following training completion - High school diploma or equivalent Preferred Qualifications - 2+ years of experience in insurance, financial services, healthcare, or another regulated industry - Experience using AI-assisted service tools such as CoPilot, automated summarization, or guided decision workflows - Experience handling escalations, complaints, or sensitive customer situations - Familiarity with authentication, data protection, and compliance standards in a regulated environment The expected salary range for this position is $41,600/year . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Role Description We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities - Respond to customer inquiries via phone, email, chat, and other communication channels. - Resolve customer complaints and provide appropriate solutions within defined timelines. - Maintain accurate records of customer interactions and follow-up actions. - Coordinate with internal teams to address customer concerns and ensure timely resolution. - Deliver a high level of customer satisfaction through professional and empathetic communication. - Meet quality and productivity benchmarks set by the organization. Qualifications - Graduate in any discipline. - Excellent verbal and written communication skills in English. - Strong customer service orientation and problem-solving abilities. - Ability to work in a fast-paced environment. - Basic computer proficiency and familiarity with CRM tools is an added advantage. - Willingness to work in night shifts and rotational week-offs. Requirements - Strong interpersonal skills. - Ability to multitask and prioritize effectively. - Positive attitude and willingness to learn. Benefits - Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA) - Location: Remote / Work From Home - Employment Type: Full-Time - Working Days: 6 Days a Week (Rotational Week Off) - Shift: Night Shift (Rotational)

• Manage centralized MI follow-ups to support timely case progression and prevent verification delays • Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner • Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information • Track, monitor, and resolve active MI cases within defined service level agreements (SLAs) • Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction • Provide candidate-facing support and guidance on: Candidate Data Entry (CDE) completion, Technical challenges encountered during the process, Required documentation for background checks, Status updates related to ongoing background verification

Title: Behavioral Health Representative - Missouri City Location: Missouri City, TX Department: Clinic Based Job Description: Missouri City, TX Full Time Clinic Based Entry Level Benefits - Paid Time Off & Paid Company Holidays - Medical, Dental, Vision & Life Insurance - Flexible Spending Account (FSA) - 403(b) Retirement Plan with Company Match - Short-Term & Long-Term Disability - $0 Copay for Legacy Provider visits - $0 Copay for prescriptions filled at Legacy Pharmacies - Travel Insurance & Pet Insurance - Subsidized Gym Membership - And much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Aurum Wellness - 3021 Texas Parkway Missouri City, TX 77489 Behavioral Health Rep - Missouri City (Job Overview) Schedule: Monday-Friday (8AM-5PM) | Hybrid At Legacy Community Health, we believe in more than just providing care — we believe in building connections, empowering communities, and making a meaningful difference in people's lives. When you join us as a Behavioral Health Representative I, you're not just stepping into a role; you're becoming part of a family that values compassion, collaboration, and community impact. - Be a vital link: Support our on-site Behavioral Health providers, ensuring every patient feels heard, respected, and cared for. - Make an impact: Engage in meaningful work that broadens access to Behavioral Health services and enhances the overall well-being of our community. - Grow with us: Enjoy opportunities for professional development, mentorship, and personal growth in a supportive environment. - Enjoy balance: We prioritize work-life harmony and foster a culture where your well-being matters just as much as the care you provide. - Collaborate and thrive: Join a team of passionate healthcare professionals who value your contributions and celebrate your successes. Key Responsibilities - Provide essential support to Behavioral Health providers, enhancing patient access and care. - Manage provider schedules and waitlists to ensure optimal patient flow and timely care. - Facilitate communication between providers and patients through phone and mail correspondence. - Coordinate language interpretation services to ensure clear and effective communication. - Assist new patients with registration and complete necessary risk assessments. - Process Behavioral Health orders and referrals, ensuring follow-up and accuracy. - Conduct vital sign checks and accurately document them in the EHR system. - Provide translation services for monolingual providers to improve patient-provider interactions. - Participate in mandatory team meetings and make reminder calls for upcoming appointments. - Support Behavioral Health operations through data entry and other administrative tasks. - Assist in triaging behavioral health emergencies and perform medical tasks if qualified. - Travel to other clinic locations for cross-coverage when needed. Minimum Qualifications - BLS (CPR & AED) Certified required. - Three to six months of related experience preferred. - One year certificate from college or technical school preferred. - Familiarity with Behavioral Health preferred. - Familiarity with Microsoft Word, Outlook, and Excel. - Good direct and telephone communication skills. - Must be able to work in a team setting. - Leadership ability for program management, growth, and development. - Communication/interpersonal skills with various ethnic and socio-economic backgrounds. - Knowledge of community agencies and resources. - Coordinate multiple activities. - Computer skills in Microsoft Office. - Bilingual English and Spanish speaking preferred. - Physical ability to sit, stand, walk, lift up to 25 pounds, and moderate concentration. About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.