• Manage centralized MI follow-ups to support timely case progression and prevent verification delays • Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner • Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information • Track, monitor, and resolve active MI cases within defined service level agreements (SLAs) • Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction • Provide candidate-facing support and guidance on: Candidate Data Entry (CDE) completion, Technical challenges encountered during the process, Required documentation for background checks, Status updates related to ongoing background verification

Title: Behavioral Health Representative - Missouri City Location: Missouri City, TX Department: Clinic Based Job Description: Missouri City, TX Full Time Clinic Based Entry Level Benefits - Paid Time Off & Paid Company Holidays - Medical, Dental, Vision & Life Insurance - Flexible Spending Account (FSA) - 403(b) Retirement Plan with Company Match - Short-Term & Long-Term Disability - $0 Copay for Legacy Provider visits - $0 Copay for prescriptions filled at Legacy Pharmacies - Travel Insurance & Pet Insurance - Subsidized Gym Membership - And much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Aurum Wellness - 3021 Texas Parkway Missouri City, TX 77489 Behavioral Health Rep - Missouri City (Job Overview) Schedule: Monday-Friday (8AM-5PM) | Hybrid At Legacy Community Health, we believe in more than just providing care — we believe in building connections, empowering communities, and making a meaningful difference in people's lives. When you join us as a Behavioral Health Representative I, you're not just stepping into a role; you're becoming part of a family that values compassion, collaboration, and community impact. - Be a vital link: Support our on-site Behavioral Health providers, ensuring every patient feels heard, respected, and cared for. - Make an impact: Engage in meaningful work that broadens access to Behavioral Health services and enhances the overall well-being of our community. - Grow with us: Enjoy opportunities for professional development, mentorship, and personal growth in a supportive environment. - Enjoy balance: We prioritize work-life harmony and foster a culture where your well-being matters just as much as the care you provide. - Collaborate and thrive: Join a team of passionate healthcare professionals who value your contributions and celebrate your successes. Key Responsibilities - Provide essential support to Behavioral Health providers, enhancing patient access and care. - Manage provider schedules and waitlists to ensure optimal patient flow and timely care. - Facilitate communication between providers and patients through phone and mail correspondence. - Coordinate language interpretation services to ensure clear and effective communication. - Assist new patients with registration and complete necessary risk assessments. - Process Behavioral Health orders and referrals, ensuring follow-up and accuracy. - Conduct vital sign checks and accurately document them in the EHR system. - Provide translation services for monolingual providers to improve patient-provider interactions. - Participate in mandatory team meetings and make reminder calls for upcoming appointments. - Support Behavioral Health operations through data entry and other administrative tasks. - Assist in triaging behavioral health emergencies and perform medical tasks if qualified. - Travel to other clinic locations for cross-coverage when needed. Minimum Qualifications - BLS (CPR & AED) Certified required. - Three to six months of related experience preferred. - One year certificate from college or technical school preferred. - Familiarity with Behavioral Health preferred. - Familiarity with Microsoft Word, Outlook, and Excel. - Good direct and telephone communication skills. - Must be able to work in a team setting. - Leadership ability for program management, growth, and development. - Communication/interpersonal skills with various ethnic and socio-economic backgrounds. - Knowledge of community agencies and resources. - Coordinate multiple activities. - Computer skills in Microsoft Office. - Bilingual English and Spanish speaking preferred. - Physical ability to sit, stand, walk, lift up to 25 pounds, and moderate concentration. About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Title: Customer Service Agent Location: PA- USA Job Description: 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! Hourly Full Time Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off, Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. Start Date: July 20, 2026 Initial training will take place during your first two weeks. Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency. Responsibilities include: - Answering inbound calls and providing a positive, solution-oriented customer experience - Assisting with basic technical troubleshooting and initiating support tickets as needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers remain informed - Delivering consistent, high-quality service in a structured environment Required Qualifications We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting. - High school diploma or GED required; additional education preferred - Prior customer service experience, particularly in call-driven environments - Strong verbal communication skills with the ability to build rapport quickly - Ability to troubleshoot basic technical issues independently - Comfortable working in a remote environment with minimal supervision - Ability to successfully complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements - Reliable high-speed internet connection - Private, distraction-free workspace - Ability to navigate computer systems efficiently - DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Schedule & Training - Training Schedule: 9:00 AM - 4:30 PM EST - Regular Schedule - regular schedule set between the hours of 8:00am - 8:00pm - Monday - Friday Consistent attendance and reliability are essential for success in this role. Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work. At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement. Build a career where your work matters. Apply today to join the DVS team. A pre-employment drug screening and criminal background check are required prior to employment.

Role Description Estamos em busca de um Assistente de Atendimento Concierge para atuar no atendimento crítico (B2B) de grandes contas (como Amazon e Shopee). Se você tem perfil analítico, excelente comunicação e foco em atendimento humanizado, essa vaga é para você! Qualifications - Ensino Médio completo. - Experiência prévia comprovada em Ouvidoria ou na plataforma Reclame Aqui. - Histórico de atuação com metas de produtividade e qualidade. - Experiência com atendimento corporativo (B2B). - Residir na Região Metropolitana de São Paulo. Requirements - Compromisso e disciplina para cumprir a rotina em posto de trabalho em ambiente Home Office (foco e assiduidade). - Forte perfil analítico para entender e desatar nós operacionais. - Excelente comunicação oral e escrita (linguagem clara, objetiva e assertiva). - Empatia aguçada para interpretar a dor do cliente e oferecer um atendimento humanizado. Benefits - Vale Refeição ou Vale Alimentação (R$ 36,64 por dia). Company Description Modalidade: 100% Home Office Localidade: Exclusivo para residentes da Região Metropolitana de São Paulo Horário e Escala: Segunda a Quinta, das 08h às 18h | Sexta, das 08h às 17h Remuneração: R$ 2.478,30 Mission of the Role Garantir a excelência e a qualidade no atendimento especializado (Concierge) para clientes de grandes contratos, atuando diretamente na resolução de casos críticos provenientes de canais como Reclame Aqui e Ouvidoria. O foco é reverter situações adversas por meio de um contato individualizado, assertivo e humanizado. Main Activities - Realizar atendimento focado no modelo Concierge para grandes embarcadores (Amazon, Shopee, etc.). - Atuar diretamente na tratativa de manifestações críticas em plataformas como Reclame Aqui e Ouvidoria. - Garantir a máxima qualidade no contato com o cliente, com forte atuação e resolutividade via telefone. - Trabalhar com foco no atingimento de metas avaliativas de produtividade e qualidade (fator determinante para a efetivação). Important Information Não há necessidade de domínio prévio em ferramentas específicas de atendimento (CRMs/Sistemas), pois o foco principal é o seu perfil de jogo de cintura e comunicação!