• Monitor all inbound leads across phone, email, website enquiries, social media, and third-party platforms. • Respond to new enquiries promptly during business hours. • Maintain accurate records of all lead activity within the CRM. • Follow up with prospects who have enquired but not yet progressed. • Conduct discovery calls with prospective clients using established qualification frameworks. • Assess project suitability, budget, timeline, location, and decision-making criteria. • Identify high-quality opportunities that align with the company's ideal client profile. • Manage and nurture leads that may not yet be ready to proceed. • Schedule qualified site inspections and consultations for the Director/Sales Team. • Ensure all relevant project information is gathered and documented before appointments. • Coordinate calendars and appointment logistics. • Maintain a structured and organised sales pipeline. • Deliver an exceptional first impression of the business. • Act as a trusted point of contact throughout the initial enquiry stage. • Maintain regular communication with prospective clients. • Ensure every lead receives professional, timely, and personalised service.

Role Description The Project / Delivery Manager owns one critical question: “How do we execute what we promised?” You take the Solution Consultant’s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization. You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track. Key Responsibilities - Scoping & Handover from Solution Consultant - Step in once a pilot or project is conceptually approved. - Formal Handover: - Receive full delivery context, including: - Discovery findings - Workflow maps and agent logic - Success criteria and KPIs - Pilot narrative and client expectations - Clarify: - Scope, constraints, dependencies, and assumptions - Technical and operational boundaries - Scope Confirmation: - Translate high-level workflows into clear delivery components: - AI Agent versions (v0, v1, v2…) - Integrations, channels, and data sources - Dashboards, reporting, and monitoring - Training, enablement, and documentation - Align internally and with the client on: - What is in scope vs out of scope for each phase - Detailed Planning & Backlog Management - Own building the delivery plan and timeline: - Milestones, sprints, and go-live checkpoints - Cross-team dependencies (AI, backend, integrations, data, CX ops) - Create and maintain the delivery backlog: - Break down deliverables into tasks and subtasks - Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions) - Keep tools accurate and trusted: - Trello / Jira / Notion as the single source of truth - Task status, blockers, due dates, and changes - Coordination & Day-to-Day Execution - Be the operational heartbeat of each pilot or project. - Responsibilities include: - Running regular execution cadences: - Standups and check-ins - Progress reviews and decision syncs - Ensuring tight collaboration between: - Solution Consultants (business & workflows) - Engineering and AI teams (implementation) - Client stakeholders (CX, IT, Operations, Compliance) - Driving execution discipline: - Clear meeting notes - Action items with owners and deadlines - Relentless follow-up until closure - Risk, Change & Stakeholder Management - Maintain a risk & issues log covering: - Technical risks (data access, integrations, latency, environments) - Business risks (scope creep, stakeholder shifts, external dependencies) - Manage change transparently: - Assess impact on scope, timelines, and delivery - Align with stakeholders before execution - Provide clear, consistent communication: - Status updates - Escalations when needed - Expectation management throughout the lifecycle - UAT, Go-Live & Post-Go-Live Stabilization - Plan and coordinate: - UAT cycles and acceptance criteria - Go-live readiness and rollout plans - Ensure smooth transition: - Monitor early performance and issues - Coordinate fixes and optimizations - Own final handover: - Documentation - Support transition - Clear ownership post-delivery Qualifications - 5-8 years in: - SaaS implementation - Technical project management - Digital or platform delivery - 3+ years delivering enterprise projects with multiple stakeholders (business & IT) - Proven experience with: - Integrations, APIs, and data-driven workflows - Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus - Experience working closely with product and engineering teams in Agile/Scrum environments Requirements - Must-Have Skills - Project & Delivery Excellence - Strong command of: - Scoping, timelines, milestones - RAID (Risks, Assumptions, Issues, Dependencies) - Confident running: - Standups, execution reviews, steering meetings - Technical Literacy (Non-Coding) - Comfortable with: - API-based integrations and webhooks - Data flows between systems - Able to: - Read basic API documentation and JSON payloads - Translate technical constraints into delivery decisions - Solid conceptual understanding of: - SaaS platforms - LLMs and AI agent workflows - Stakeholder Management & Communication - Can confidently manage: - CX leadership - IT and engineering teams - Internal product and AI stakeholders - Produces: - Clear documentation - Actionable recaps - Concise, honest status updates - Execution Mindset - Turns ideas into: - Tasks, owners, and deadlines - Keeps delivery tools always current and reliable - Strong sense of ownership and follow-through - AI Project Awareness - Comfortable with: - Iterative AI delivery (experiments, versions, evaluation cycles) - Data privacy, guardrails, and quality metrics - Understands that AI delivery is adaptive, not linear Benefits - Work at the intersection of AI, CX, and enterprise delivery - Shape how AI agents are deployed in real-world, high-impact environments - Partner with strong product, AI, and engineering teams - Own delivery end-to-end - not just coordination - Help define delivery standards for a brand-new AI business line Company Description Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.

Title: Manager of Innovation and Optimization- Patient Access Organization Location: Los Angeles United States Salary Range: $50.62 - 112.31 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 30000 Hybrid Job Description: General Information Press space or enter keys to toggle section visibility Onsite or Remote Fixed Hybrid Work Schedule Varies- Monday thru Friday 7am-7pm Posted Date 05/04/2026 Salary Range: $50.62 - 112.31 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 30000 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Director of Scheduling Pathways and Technology within the Patient Access Organization (PAO), the Manager of Innovation and Optimization provides strategic and operational leadership that enhances access, optimizes performance, and drives innovation across UCLA Health's ambulatory enterprise. This role leads a multidisciplinary team of Access Improvement Specialists, Senior Project Managers, and Workflow Analysts to design and deliver scalable scheduling solutions that improve patient and agent experiences, strengthen operational efficiency, and enable enterprise transformation. Core responsibilities include: - Lead new clinic onboarding, workflow redesigns, expanding digital scheduling capabilities, and advancing technology-enabled improvements. - Foster a goal-oriented, collaborative environment that promotes effective problem-solving, advancing the PAO mission to ensure timely, convenient, and equitable access for all patients and communities served by UCLA Health. - Drive enterprise scheduling strategy, establishes governance and performance standards, defines key performance indicators, and ensures alignment with digital access initiatives and enterprise operational goals. $50.62- $112.31 Job Qualifications Press space or enter keys to toggle section visibility - Bachelor's degree in business, Healthcare Administration, Public Health or related field. - Minimum 8 years of experience in healthcare operations - Lean Six Sigma Certification - Experience in ambulatory or patient access operations within a health system - Experience with business applications management (e.g., Epic, Salesforce) - Provide experience and strong understanding of information technology specific to patient access workflows; understanding of access-related system configuration, upholding change control practices, and leveraging technology to promote standard workflow. - demonstrated strategic problem-solving skills - Ability to make data informed decisions in order to facilitate workflow improvements. - Demonstrated change management skills - Excellent project management skills - Ability to organize and prioritize workload to meet deadlines - Ability to coach and mentor team to achieve their highest potential - Likes to stay current on all contact center technology through program attendance, networking with peers in professional organizations, and other avenues - Builds strong, trust-based relationships across clinical, operational, and IT teams to drive alignment and shared ownership of access priorities. - Demonstrates high emotional intelligence, navigating differing perspectives with professionalism, diplomacy, and a commitment to collaborative solutions. - Facilitates effective communication across stakeholders by ensuring clarity of objectives, timelines, and responsibilities throughout initiatives. - Proactively shares information, delivers constructive feedback, and ensures team and partners are well-informed and aligned on priorities and outcomes. - Ability to perform role with minimal supervision, notice, or direction to identify and resolve problems and meet performance goals As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.

Title: Information Technology Manager (SCA 151605) Salary $76,980.80 - $122,990.40 Annually Location Des Moines - 50319 - Polk County, IA Job Type Full-time Job Number 26-03339 Agency 444 Judicial LinkedIn Tag #LI-DNP Job Description: Ready to make a real difference in your community? The Iowa Judicial Branch is seeking an Information Technology Manager to drive software development, quality assurance, and proprietary application support within a modern, product-based operating model. Reporting to the Deputy Director of IT – Enterprise Architecture, this position provides both technical and organizational leadership across software engineering, Quality Assurance (QA), and application support. The manager is directly accountable for system reliability, engineering quality, and delivery outcomes, while ensuring all work aligns with enterprise architecture standards and long-term system sustainability. This is a hands-on leadership role focused on: - Building strong internal engineering leadership across development, QA, and support. - Balancing business-as-usual (BAU) operations with structured product delivery and modernization. - Advancing long-term sustainability through architecture alignment, documentation, and disciplined engineering practices. - Creating clarity and control in work intake, prioritization, and delivery execution. Key Responsibilities Engineering & Technical Leadership. Lead integrated teams across development, QA, and application support. Stay hands-on through system design, architectural decisions, code reviews, and resolution of complex production issues, while driving technical choices that reduce technical debt and improve maintainability. Lead vendor selection and evaluation processes for software solutions. Delivery & Quality Engineering. Oversee the full SDLC for business-critical applications. Implement CI/CD and automation, strengthen testing to reduce defect escape rates, and ensure reliability, performance, and accessibility standards are consistently met. Work Intake & Prioritization. Establish structured intake and prioritization processes aligned with organizational goals, reducing unplanned work and bringing consistency to how work is sequenced. Operational Balance & Capacity. Develop and maintain a capacity model that balances BAU support, enhancements, and strategic initiatives, providing transparency into workload, constraints, and delivery timelines. Documentation & Knowledge Management. Ensure systems carry complete, current technical documentation and runbooks, reducing knowledge silos and supporting audit readiness and long-term supportability. Team Leadership & Capability Building. Align staffing and skills to demand, build internal engineering capability, and provide coaching, mentoring, and performance management that foster accountability and continuous improvement. Hours: Monday-Friday, 8:00 a.m. – 4:30 p.m. Location: Des Moines, IA with possibility of hybrid remote after six months What’s in it for you: - Collaborative, positive professional work environment - Opportunities to make a widespread difference in the Iowa communities - Excellent benefits package - Paid Holidays/Vacation/Sick Leave - Iowa Public Employees’ Retirement System (IPERS) plan - Employee discount program - Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program. The pay range for this position is $76,980.80 to $122,990.40 annually. This is an FLSA exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience. Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as an Information Technology Manager as summarized below. Summary Responsible for supervising, implementing, and maintaining the Iowa Judicial Branch’s computing needs, operations, systems, and infrastructure. Examples of Duties and Responsibilities - Supervise and evaluate the work of subordinates; enforce personnel policies and procedures such as training and coaching employees; manage work schedules, time-offs, leaves; conduct performance evaluations; and follow disciplinary and grievance procedures. - Manage the development, delivery, and support of Information Technology (IT) systems and services. - Oversee the daily operations, analyze workflow, establish priorities, and develop standards and deadlines. - Allocate and manage IT resources efficiently; to include ensuring staff obtain and maintain training or certifications for evolving technologies. - Develop new network troubleshooting strategies to help reduce downtime and decrease maintenance costs. - Participate in and implement operational and strategic plans. - Assess the growth needs and maintenance of the Iowa Judicial Branch’s network. - Develop business case justification and cost-benefit analysis for IT initiatives. - Manage monitoring, maintenance, development, upgrade, and support of IT systems. - Address disruptions from natural disasters to cyber threats. - Focus on digital service user experience, content design, and product strategy. - Other duties as assigned. Knowledge, Skills, and Abilities - Knowledge of IT best practices, policies, and regulations. - Knowledge of current network hardware, protocols, and standards. - Knowledge of the operation and analysis of database hardware, software, and standards, as well as data retrieval methods. - Knowledge of programming, computer science, and digital security. - Attention to detail. - Analytical and problem-solving skills. - Reliable transportation and the ability to travel. The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations. Please go to www.iowacourts.gov and click on the Careers page. Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer. This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the “To Apply” section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise. Minimum Qualification Requirements The incumbent must meet the minimum requirements to qualify for the position. - Associate’s degree in information technology, computer science or a closely related field. - Professional certification in an industry-recognized Information Technology field. - Five (5) years of full-time equivalent professional experience in computer science or information technology. Supervisory experience is preferred. Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience. A completed IJB LinkedIn Learning Leadership and Professional Development Certificate is equivalent to six months of education or experience for supervisory-level positions. Preferred Qualifications - Experience in software engineering, system development, or technical leadership. - Experience in enterprise or government environments. - Experience balancing BAU and project work. - Strong understanding of software delivery, system architecture, and application support. - Familiarity with CI/CD, automated testing, and modern engineering practices.