Role Description The Patient Scheduler will be responsible for coordinating and scheduling patient appointments, managing patient records, and providing administrative support to our nephrology providers. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work independently in a remote environment. - Schedule patient appointments, follow-ups, and procedures for nephrology providers. - Manage and update patient records in the electronic health record (EHR) system. - Communicate with patients to confirm appointments, provide instructions, and answer questions. - Coordinate with healthcare providers, insurance companies, and other medical facilities as needed. - Ensure accurate and timely documentation of all patient interactions and scheduling activities. - Handle patient inquiries and resolve scheduling conflicts professionally and courteously. - Maintain confidentiality and comply with HIPAA regulations at all times. - Assist with other administrative tasks as needed to support the nephrology provider group. - Attend weekly team meetings, 1-1 meetings with management, and other meetings as necessary. - Respond courteously and professionally to internal and external colleagues via phone calls, office visits, correspondence etc. - Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization. - Participates in team concepts and promotes a team effort; performs duties in accordance with company policies and procedures. - Regular and reliable attendance is required for the job. Qualifications - Bachelor's or Associate's degree preferred. - Previous healthcare/customer service experience required. - Experience with multi-location healthcare preferred; other relevant experience will be considered. - Proficient with all Microsoft Office products, including Outlook, Word, and Excel.

• Researching and identifying prospective client companies • Building and maintaining a pipeline of target accounts • Conducting high volumes of outbound cold calls daily • Engaging senior decision-makers including CEOs, Founders, HR Directors, Talent Acquisition Managers, and Operations Directors • Qualifying opportunities and booking appointments • Following up with prospects through multiple touchpoints • Maintaining accurate CRM records and activity logs • Consistently achieving activity, pipeline, and appointment-setting targets

Role Description The Admission Coordinator I responds to all inquiries related to treatment at Discovery in a professional manner to achieve a commitment to care from all qualified inquiries and provide appropriate referrals for those who are not. Qualifications - High School Diploma or equivalent - Office etiquette - Excellent computer skills, particularly a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint) Requirements - Maintain a professional demeanor at all times - Possess exemplary interpersonal skills - Excellent communication skills - Ability to prioritize work effectively - Team player with a supportive approach - Organizational skills to promote efficiency - Refined conversion skills - Technical skills in Customer Relationship Management (CRM) software Benefits - Full-Time Employment - Remote work location (must be local in Southern CA or Texas) - Pay Range: $23-27/hr

Role Description We are seeking proactive and detail-oriented individuals to join our growing remote team as Appointment & Services Coordinators. In this role, you will help coordinate client appointments, assist with service arrangements, and ensure that all scheduling and reservation details are handled with accuracy and professionalism. This opportunity is well-suited for individuals who enjoy organization, client interaction, and providing exceptional support while working in a flexible remote environment. - Coordinate appointments, reservations, and service requests for clients - Research available options and assist clients in selecting solutions that best fit their needs - Verify schedules, confirmations, and booking details to ensure accuracy - Provide timely assistance regarding questions, updates, and service-related inquiries - Manage appointment adjustments, cancellations, and rescheduling requests - Maintain organized records and update client information within company systems - Communicate effectively through email, phone, and online communication platforms - Follow established procedures and participate in ongoing training and team development programs Qualifications - Strong interpersonal and communication skills - Excellent organizational abilities and attention to detail - Ability to manage multiple tasks while maintaining accuracy - Comfortable working independently in a remote setting - Basic computer knowledge and reliable internet service - Minimum age requirement of 18 years old - Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other approved countries Requirements - A passion for helping others and delivering quality service - Strong problem-solving and time-management skills - A positive, professional attitude - Willingness to learn new tools, systems, and processes - Interest in client services, scheduling, hospitality, travel, or remote work opportunities Benefits - Fully remote work opportunity - Flexible hours that fit your schedule - Comprehensive onboarding and training resources - Continued mentorship and professional guidance - Incentive programs and performance-based rewards - Access to travel-related benefits and discounts - Supportive team environment with ongoing collaboration - Opportunities for advancement and skill development