Role Description Vous êtes passionné/e par l'assistance téléphonique et avez un fort intérêt pour les produits techniques ? Vous cherchez à combiner votre expertise technique avec votre aisance relationnelle ? Alors, FAAC Entrance Solutions France a le poste idéal pour vous ! Dans le cadre du développement de notre société nous recherchons un/une : Gestionnaire Planification / Centre d'appel (F/H) - Planification et gestion des interventions : - Vous réceptionnez et traitez les appels liés aux demandes de dépannage des clients. - Assurez la planification des interventions en respectant les délais contractuels. - Confirmez par écrit aux clients la prise en charge et la planification des interventions. - Effectuez le suivi et la clôture des dépannages ou travaux réalisés par les sous-traitants. - Assistance client : - En tant que premier point de contact pour les clients, vous assurez une prise en charge efficace et rapide de leurs demandes d'intervention. - Veillez à respecter leurs exigences et besoins spécifiques. - Traitez les demandes reçues via la boîte mail dédiée. - Maintenez un suivi rigoureux des dossiers clients et des interventions planifiées. - Gérez les GMAO (logiciels internes clients). Qualifications - Niveau Bac général ou Bac professionnel GPME - Une première expérience sur un poste similaire est un plus. - Vous êtes dynamique, rigoureux(se) et doté(e) d'un excellent relationnel. - Bonne gestion du stress et des priorités dans l'optique de satisfaire les clients. Benefits - Salaire Fixe : 27 000 € - 28 000 € bruts annuels - Salaire variable : Primes variables (2 000 € brut annuel) - Avantages : Tickets restaurant, avantages CSE, mutuelle - Formation continue : Accompagnement à l'intégration et formation sur nos produits et solutions. - Évolution de carrière : Opportunités d'évolution au sein d'un groupe international en pleine croissance. Company Description FAAC Entrance Solutions France est un employeur garantissant l'égalité des chances.

Manage high call volumes, screen patient inquiries, adhere to booking guidelines, and document patient interactions to ensure excellent service and coordination of care while supporting operational improvements within the healthcare team.

Title: Call Center Service Representative - Remote (9:00 am-5:30 pm) Location: Las Vegas United States Job Description: It's Always a Great Day at Zions Bancorporation! We are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers - 33% of our job openings are filled by internal candidates. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and Up-Skilling initiatives will open doors for you to build your network across the organization, strengthen your technical and soft skills, and give you opportunities to volunteer in the local communities that we serve. We believe that investing in your success and well-being is an investment in our customers and our business. Your Purpose - Help every customer feel valued by your words and actions - Inspire our customers to tell someone about their positive experience - Deliver meaningful solutions for our customers through inbound phone interactions - Seek to add value to each customers' experience by sharing your knowledge of our products and services - Develop your skills and knowledge in technology, banking, and leadership to help grow your career - Build meaningful relationships with our customers What You Can Expect - 100% fully remote position (requires internet connection and workspace free from distractions) - 13 week virtual online training that begins Wednesday, July 22 at 9:00 am PDT - Paid training hours Monday-Friday, 9:00 am-5:30 pm PDT - You must be able to attend 100% of the 13-week training - Starting hourly wage of $17.75 - Are you bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour. - After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour. - Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500) - Flexibility to help you balance life and work; full-time and flexible shifts available after training - After training you will participate in a shift bid to determine your start time. Start times will be 9:00 am, 10:00 am or 11:00 am. Shifts available will be 5x8, 4x10, or 4x9+4. What Makes You a Great Fit? - You must live within 90 miles of a NV location - Passion to serve others, learn continuously, and contribute positively to our culture - Enjoy interacting with customers using your outstanding communication skills - Experience helping customers solve problems, educate on products/services, and putting the customer first - Knowledge of banking and financial services, a plus - Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills - High School diploma or equivalent Don't meet every requirement? Studies have shown women and historically marginalized populations are not as likely to apply to jobs unless they meet each qualification. We are dedicated to building a diverse, equitable, and inclusive workplace. If this job appeals to you but your past experience doesn't align perfectly with the qualifications in the job description, we encourage you to apply anyway. You may be a great fit for Zions Bancorporation. What Makes Us a Great Fit? - Culture committed to your success - 100% remote, work from home - save money, save commute time - Competitive pay, plus monthly incentive opportunities - Medical, Dental and Vision Insurance - START DAY ONE! - Life and Disability Insurance, Paid Parental Leave and Adoption Assistance - Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts - Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays - 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience - Mental health benefits including coaching and therapy sessions - Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire - Employee Ambassador preferred banking products - Monthly contests to keep things fun and rewarding - Professional development/leadership development opportunities. Testimonials: See yourself at Zions "When I started here at the Call Center, I thought I would only give this a three-month try but getting to know the people I work with, found a work family which I felt I had to be a part of. Fourteen years later, I'm still here because of the wonderful work environment that was afforded to me!"

Title: Patient Service Representative Location: Boston United States Requisition number: 2326189Job category: Customer Services Travel: No Job Description: This position is Remote in Boston, MA. If you are located within commutable distance to the office at 147 Milk St., Boston, MA 2109, you will have the flexibility to work remotely* as you take on some tough challenges. Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. We offer 4 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: - Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members - Courteous, friendly, problem solver with customer service, patient focused communication - Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate - Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary - Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff - Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes - Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance - Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies - Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients - Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics) - Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department - Participates in special projects and ongoing programs unique to the department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience - Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience - Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms. - Proficient in Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel for communication, scheduling coordination, reporting, and internal collaboration. - Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. Preferred Qualifications: - 1+ years of experience working in a clinical setting - Working knowledge of patient related documents Telecommuting Requirements: - Reside within commutable distance to the office at 147 Milk St., Boston, MA 2109 - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Good time management skills - Well organized - Ability to problem solve - Ability to multi-task - Strong communication skills - Strong attention to detail - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.