• Troubleshoot live issues across 300+ supplier integrations that directly impact booking operations • Provide support to B2B service reliability

Role Description The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes. In this role you will be responsible for supporting the educator experience across your assigned portfolio of programs by leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with 2U/EdX’s mission. Your role will involve: - Onboarding faculty - Creating new best practices - Communicating platform and Learning updates - Providing guidance on Learning and Content requests - Proactively managing risks across your assigned portfolio - Managing and creating extensive processes and documentation between systems and partners related to faculty provisioning - Handling escalations with a solution-oriented approach This role requires an increased level of complexity and scope from the Faculty Relationship Manager I role with an expansion in total supported programs, faculty, and project deliverables. A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities. Qualifications - Bachelor degree required; relevant Masters degree preferred - 6-8 years of experience in account management, higher education or education technology - Tech-savvy and comfortable with new technologies, particularly Zoom, Salesforce, and industry standard learning management systems - Ability to quickly learn and acclimate to new technologies and systems - Strong organizational and communication skills (written and oral) - Proven ability to communicate effectively with a wide range of stakeholders - Problem solver capable of identifying root causes and recommending solutions with keen attention to detail - Self-starter who can take ownership of initiatives to deliver high quality results - Exceptional customer service orientation, ability to tailor approach for different audiences - Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities Requirements - Manage a portfolio of 5+ university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience - Employ tailored outreach strategies to facilitate meaningful interactions with faculty of all levels and tenure - Respond quickly and appropriately to address faculty needs - De-escalate faculty who are frustrated, building trust and confidence in 2U’s services and tools - Collaborate with cross-functional teams and 3rd party vendors to escalate as needed to promptly resolve faculty concerns - Proactively communicate with high-level stakeholders, including framing issues in the broader context and identifying next steps - Manage ongoing content change requests and inquiries - Direct faculty to the appropriate team(s) as needed - Actively participate in cross-functional meetings to represent the faculty experience and collaborate on strategic programmatic improvements - Ensure partner and internal stakeholders are aligned and prepared to ensure faculty success - Drive solutions to identified risks - Create program-specific action plans to address concerns and proactively mitigate future risks - Communicate with 3rd party vendors as needed to support educator submissions and inquiries - Track and manage progress and key milestones to ensure faculty readiness prior to each term start - Identify root causes and investigate potential solutions when risks to faculty readiness arise - Collaborate with high-level stakeholders and cross-functional teams to ensure all faculty are fully prepared and have the resources and access needed to teach successfully - Demonstrate expertise in 2U/EdX’s platforms, tools, and processes - Track resolution of technical and content-related issues and liaise effectively with internal stakeholders - Leverage systems, tools, and methods to optimize day-to-day activities and increase efficiency and effectiveness - Support team and departmental projects that enhance the degree educator experience - Desire to learn about new systems, technologies, and processes - Deliver on changing business systems and responsibilities Benefits - Comprehensive benefits (unique per country) and excellent work/life balance - Medical, dental, and vision coverage - Life insurance, disability, and 401(k) employer match - Free snacks and drinks in-office - Generous paid holidays and leave policies, including unlimited PTO - Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break - The anticipated base salary range for this role is ($62,500 - $75,900), with potential bonus eligibility

Role Description The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. In this role you will be responsible for optimizing the educator experience across all educators across the Degree Business Line while maintaining a personal portfolio of programs by: - Defining the 2U Educator Experience. - Creating new best practices. - Communicating platform and Learning updates. - Providing guidance on Learning and Content requests. - Proactively managing risks across all business lines. - Managing and creating extensive processes and documentation between systems and partners related to faculty provisioning. - Leveraging AI and creating automations where possible. - Handling escalations with a solution-oriented approach. A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty at scale. Responsibilities Include, But Are Not Limited To: - Portfolio Relationship Management: - Manage a portfolio of complex university programs, cultivating a seamless faculty experience. - Employ tailored outreach strategies to facilitate meaningful interactions with faculty and school leadership. - Collaborate with university leadership and cross-functional teams to escalate as needed. - Proactively communicate with high-level stakeholders. - Track and manage progress and key milestones to ensure faculty readiness prior to each term start. - Manage ongoing content change requests and inquiries. - Internal Stakeholder & Vendor Management: - Actively participate in cross-functional meetings to represent the faculty experience. - Ensure partners and internal stakeholders are aligned. - Drive solutions to identified risks. - Create program-specific and global action plans. - Communicate with 3rd party vendors as needed. - Problem Solving: - Demonstrate advanced understanding of 2U’s platforms, tools, and processes. - Track resolution of technical and content-related issues. - Leverage systems, tools, and methods to optimize day-to-day activities. - Team Leadership and Process Improvement: - Provide team leadership by empathizing with team members. - Identify and implement process improvement recommendations. - Help establish, codify, and document expectations between internal 2U teams. - Innovative Business Solutions: - Leverage a clear understanding of 2U’s business needs. - Lead generation of team best practices. - Collaborate with internal and external stakeholders. - Create automations or leverage the use of AI technologies. - New Projects and Initiatives: - Serve as a champion of changing business goals and responsibilities. - Support colleagues and provide recommendations for improvements. - Support cross-functional business projects as needed. Qualifications - Bachelor degree required; relevant Masters degree or PhD preferred. - 8-10 years of experience in account management, higher education or education technology. - Tech-savvy and comfortable with new technologies, particularly Zoom, Salesforce, and industry standard learning management systems. - Strong organizational and communication skills (written and oral). - Problem solver capable of identifying root causes and recommending solutions. - Self-starter who can take ownership of initiatives. - Exceptional customer service orientation. - Agility and willingness to adapt to change. Benefits - Comprehensive benefits (unique per country) and excellent work/life balance. - Medical, dental, and vision coverage. - Life insurance, disability, and 401(k) employer match. - Free snacks and drinks in-office. - Generous paid holidays and leave policies, including unlimited PTO. - Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break.

Role Description Join Volunteers of America National Services as the Medical Records Manager. This is more than a job! It’s a paid opportunity to serve others, live our mission, and make a meaningful impact in a healthcare setting. As a compassionate organization, we’re dedicated to serving others and fostering an environment where both our residents and team members thrive. If you’re ready to grow your career while making a difference, we’d love to connect with you. Location: Remote Pay Range: $92k - $98k annually, based on previous work experience. Schedule: Monday - Friday 8am - 5pm *This is a fully remote position. Occasional weekends and travel may be required. Qualifications - Bachelor’s degree in Health Information Management, Health Administration, or related field required. - Registered Health Information Technician (RHIT) preferred but not required. - Minimum of five (5) years’ experience in medical records, health information management, or related healthcare operational role. - Minimum of two (2) years’ experience supervising or leading staff required, with a strong preference for remote supervision experience. - Experience working within an electronic health record (EHR) system required. - Experience in PACE, long-term care, or other regulated healthcare environments preferred. Requirements - Must have a valid driver’s license, proof of insurance and have means of transportation. Benefits - Medical, Dental & Vision Insurance - 403(b) with discretionary contribution - Paid Time Off + Personal Days - Life Insurance & Short-Term Disability - Employee Assistance Program - Wellness incentives (earn up to $350) - Get paid early (access up to 50% of earnings) - Referral bonuses & scholarship opportunities Company Description Volunteers of America National Services (VOANS) is a mission-driven organization dedicated to delivering high-quality healthcare, housing, and supportive services to those in need across the country. We serve seniors, veterans, individuals with disabilities, and families through innovative programs that promote dignity, independence, and well-being. With a strong commitment to compassion, integrity, and service, VOANS operates across multiple healthcare and housing settings nationwide. Our teams are united by a shared purpose, to strengthen communities and make a meaningful difference in the lives of those we serve every day. At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.