• Assist in managing project timelines, task lists, and action items across one or more customer implementation projects. • Support all phases of the project lifecycle — from requirements gathering and solution design through to deployment and handover. • Track project milestones, flag risks and dependencies, and escalate issues to senior team members as appropriate. • Maintain and update project plans, status reports, and change request logs under the guidance of the lead TPM. • Participate in and help facilitate regular customer meetings, taking notes and following up on action items. • Prepare meeting summaries, status update decks, and project documentation for both internal and external audiences. • Collaborate with implementation engineers, solution architects, QA, and customer success teams to coordinate deliverables. • Follow established project management processes, methodologies, and templates (Agile, Scrum, Waterfall/hybrid).

• Support the planning, execution, and delivery of multiple technology projects simultaneously • Develop and maintain project plans, timelines, task lists, and project documentation. • Track project milestones, deliverables, risks, and dependencies. • Coordinate internal project meetings and maintain action item tracking. • Ensure project stakeholders have visibility into project status and upcoming deliverables. • Partner closely with the VP of Technology on client-facing projects and initiatives. • Participate in client meetings to document requirements, decisions, action items, and follow-up tasks. • Assist in gathering business requirements and clarifying project objectives. • Create and maintain comprehensive project documentation, including BRDs, functional specifications, user stories, process maps, workflow diagrams, SOPs, meeting notes, and action item registers. • Translate business discussions into clear and actionable requirements for technical teams. • Work closely with developers, designers, QA resources, and business stakeholders to facilitate project execution. • Assist with backlog management, sprint planning, and task prioritization activities. • Ensure development teams have the information and documentation needed to complete assigned work. • Coordinate testing activities, user acceptance testing (UAT), and deployment readiness efforts. • Help identify and resolve project blockers through collaboration with project stakeholders. • Assist in developing repeatable project management standards and best practices. • Identify opportunities to improve workflows, communication processes, and project delivery methods.

• Responsible for managing and ensuring timely completion of discrete technical project scope. • Manages technical requirements; defines and oversees project deliverables, budgets, schedules, and risks. • Supports and, in most cases, leads the project team in planning, tracking, and executing scope from initiation through turnover. • Manages project related activities in alignment with Triad prime contract and customer National Nuclear Security Administration (NNSA) requirements. • Reports to the Project Program Director and is responsible for day-to-day administrative and operational management within an assigned program area. • Development, implementation, and evaluation of policies, procedures, and standards.

• Lead end-to-end technical onboarding of new clients, from scoping through go-live. • Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files. • Manage QA of configurations and file processes to ensure data integrity and accuracy. • Support customer relaunches, expansions, and platform updates. • Serve as the primary technical resource for clients and their vendor partners during onboarding. • Translate client requirements into scalable, repeatable solutions. • Build strong client relationships by proactively addressing technical issues and providing clear communication. • Create and maintain internal documentation (PRDs, SOPs, playbooks). • Identify and implement automation opportunities across file processing, data ingestion, and reporting. • Partner with engineering and operations to improve workflows and reduce manual interventions. • Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).