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Centorrino Technologies

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Change Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

4 days ago

Salary

0

Seniority

Senior

Postgraduate DegreeEnglishITSM

Job Description

Change Manager

Centorrino Technologies

**What you'll do:** - Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements. - Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness. - Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation. - Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes. - Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded. - Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals. - Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement. - Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.

Job Requirements

  • What you'll bring:**
  • Demonstrated experience in IT Change Management within an ITIL-aligned service management environment, including change governance, risk assessment and approval processes.
  • Experience facilitating CABs or similar governance forums, with the ability to assess change risk, impact, readiness and implementation requirements.
  • Strong stakeholder management and communication skills, with the ability to influence and provide guidance across technical, operational and customer-facing teams.
  • Proven ability to manage multiple customers, priorities and services within a managed services, shared services or enterprise IT environment.
  • Strong organisational skills, attention to detail and the ability to manage high volumes of change activity accurately and effectively.
  • Practical, process-driven mindset with the ability to balance governance, risk management, operational efficiency and continuous improvement.
  • Experience using ITSM platforms, change calendars, reporting tools and service management documentation.
  • ITIL Foundation certification required; additional ITIL, Change Management or Service Management certifications highly regarded.
  • Current NV1 Security Clearance is required.

Benefits

  • Why You'll Love Working Here:**
  • Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:**
  • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
  • CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
  • Note: A valid *Vulnerable People /* Working with Children Check (WWCC), Police Check, and NV1 Security Clearance are required.*

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