• Strategic partnership leadership - leading optimization strategies with external partners to grow revenue, reduce costs and deliver results for our customers • Leverage domain expertise to craft a vision and prioritize a roadmap for a suite of products • Influence the development of products that are not just reliable, scalable, and secure, but also create a competitive advantage • Proactively coordinate with and align stakeholders, technical leaders, and other product managers, communicating product roadmap and go-to-market plans. • Develop, monitor, and synthesize business and adoption metrics, and other relevant indicators for success. • Create a feedback loop from customer signals into the product roadmap. • Mentor other product experts, setting and maintaining a higher bar for collective product quality • Be the champion of the Product Operations function by contributing to hiring and retaining the best contributors. • Assist in creating and maintaining frameworks for managing bugs, feature requests, and product lifecycle processes, ensuring clear workflows and prioritization. • Provide operational leadership for cross-functional programs spanning multiple teams, managing execution and alignment with strategic organizational outcomes. • Serve as a key point of contact for internal stakeholders, providing training and documentation to support product adoption and operational excellence.

• Own strategic creator partnerships. Manage and grow a portfolio of top-tier influencers and creators, anticipating their needs and building for long-term retention and success. • Drive performance and growth. Analyze creator performance data and deliver actionable recommendations to grow earnings. Build reporting and operational resources that support both strategic planning and day-to-day execution. • Collaborate cross-functionally. Partner with Brand, Influencer, Product, and Data teams to make sure creator needs are reflected in what we build and how we operate. • Be the voice of the creator. Advocate for creators across departments and build feedback loops between creators and Product, ensuring the roadmap solves for real creator pain points. • Own retention metrics. Take ownership of the numbers that define success, including monthly active creators, earnings growth, and creator NPS.

• Co-create comprehensive business plans with strategic partners, aligning data-driven insights with their revenue, growth, and operational goals. • Serve as the trusted, executive-level point of contact for top enterprise accounts. Elevate everyday conversations from tactical campaign delivery to high-impact business outcomes. • Co-lead Executive Business Reviews and strategic planning sessions, developing compelling narratives that connect program outcomes to the partner's broader goals. • Independently pull, aggregate, and validate disparate datasets from internal databases. • Measure the direct financial and brand ROI of sampling and creator campaigns. • Act as the internal architect for how we measure success. Master our proprietary ROI frameworks while proactively partnering with product marketing on competitor methodologies, A/B testing models, and market trends to ensure our tracking infrastructure remains best-in-class. • Design and monitor rigorous client success metrics, usage trackers, and data scorecards to track performance against shared partnership goals. • Partner closely with Sales and Account Management leadership on account planning, whitespace identification, and deal shaping to drive renewal/rebuy strategy. • Serve as the primary insights stakeholder to Product and Engineering teams. Translate complex partner reporting needs into precise technical requirements and specifications to automate and scale our data pipelines and internal ROI dashboards. • Package complex data into clear, concise, and visually compelling presentations/dashboards to be shared directly with clients. • Participate in strategic client meetings to present data findings, answer technical methodologies questions, and demonstrate product value.

• A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies • Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through • Account health: proactively monitoring engagement, identifying risk signals before they become churn • Expansion: recognizing when a client is ready to grow and initiating those conversations • Coordination with the recruiting team on active placements — you are the client’s point of accountability • Data hygiene: accurate, up-to-date account data, notes, and next steps at all times • Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe