• Develop and maintain credit risk monitoring frameworks that assess portfolio performance relative to business plans, policy limits, and stress scenarios. • Establish key risk indicators, thresholds, and early warning signals that identify emerging credit risks across evolving underwriting models and changing economic conditions. • Provide credible challenge to 1LOD model development, treasury, credit strategy, and product leaders by using portfolio insights to assess whether performance remains aligned with risk appetite, policy expectations, and business plans. • Partner with Machine Learning, Product, Risk, and Bank leadership teams to evaluate portfolio performance and recommend actions when risk metrics deviate from expectations. • Partner with peers in Model Risk Management and Fair Lending on second line teams. • Prepare and present portfolio risk analyses, monitoring results, and recommendations to senior leadership, governance committees, and other stakeholders. • Design and implement governance processes, reporting routines, and operating mechanisms that support regulatory expectations and effective risk oversight. • Provide independent challenge and oversight of credit policies, underwriting performance, and risk management practices while balancing innovation and prudent risk management.

Role Description The Claims Manager position is responsible for evaluation and rendering eligibility decisions on home and facility-based Long Term Care claims (standalone and hybrid), chronic illness riders and/or critical illness within client contract and policy parameters, while providing quality customer service to our policy holders, their representatives and providers. - Review internal databases, client guidelines and policy contract language to evaluate routine home and facility-based claims, in accordance with department processes and standards. - Communicate clearly and routinely with claimants, representatives, third parties, physicians and healthcare providers via written letters and phone calls as required by agreed upon SLAs. - Effectively communicate with team members and leadership on cases, as needed. - Query service providers to obtain licensure information, proof of loss and dates of service. - Verify that provider and/or care is appropriate based on the claimant’s diagnosis and is in accordance with contract language and government regulations regarding healthcare providers. - Maintain clear and concise documentation of all claim activity within the required databases. - Create plans of care and complete Chronic Illness Certification as appropriate. - Provide prompt, courteous and excellent customer service to internal and external customers. - Demonstrate effective communication skills, level of attentiveness and use of appropriate lines of authority. - Promptly share accurate and complete information to others who need it, based on HIPAA and legal documents regarding release. - Perform work accurately and demonstrate ability to prioritize workload. - Participate in team meetings and assist colleagues with their workloads when appropriate. - Uphold the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures. - Support and participate in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required. - Meet established quality and production expectations as established and communicated by the department. - Work independently with minimal direction. - Other duties as assigned. Qualifications - Current and Unrestricted Registered Nurse (RN) or Social Work license. - Four-year college degree or equivalent formal training program. - Two years’ experience in medical, insurance or risk management setting. - One-year work experience in claim processing. - Intermediate level experience with Microsoft Office products. - Excellent verbal and written communication. Requirements - Experience working in a geriatric healthcare environment (preferred). - Knowledge of health, long-term care of disability insurance (preferred). Benefits - The annual compensation target is at $60,000 depending on experience and qualifications.

Role Description We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If you're proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. What You'll Do: - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment Company Description If you are proactive, organized, and passionate about delivering a polished client experience, we encourage you to apply.

Role Description As a Partnership Manager, you’ll own a key sales territory and play a pivotal role in our continued growth. You’ll operate with autonomy, build trusted partnerships with education leaders, and drive innovative solutions that help schools and districts achieve their goals. You’ll thrive in a collaborative, fast-paced environment where your ideas matter, your contributions are recognized, and your impact is felt. - Drive revenue growth across your territory, developing strategic account plans and executing to exceed targets. - Build trusted relationships with key decision-makers and stakeholders—becoming a go-to partner in their success. - Deliver tailored presentations and demos that align to customer priorities and drive complex buying decisions. - Own the full sales cycle, making strategic account decisions in alignment with company goals. - Collaborate cross-functionally with Marketing, Customer Success, and Product teams to enhance customer experiences. - Analyze market trends and customer insights to inform territory strategy and identify new opportunities. - Champion continuous improvement, contributing to the evolution of our sales processes and team best practices. - Embrace new challenges and contribute to additional initiatives as needed to drive team and company success. Qualifications - 4–6 years of experience in sales or customer-facing roles—bonus if it’s in EdTech or Education. - Proven track record of managing complex sales cycles and achieving ambitious goals. - Strategic thinker who can connect customer needs with organizational value. - Exceptional communicator and relationship-builder. - Thrives in ambiguity and adapts quickly to change. - Highly proficient with Salesforce and data-driven sales tools. - Leads with curiosity, integrity, and a collaborative spirit. - Willing to take on evolving responsibilities based on business needs. Requirements - Total OTE ~$200K - Pay range for this role: $90,000 — $100,000 USD Benefits - Comprehensive benefits package to support overall well-being and work-life balance. - Medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. - Resources to promote wellness, ensuring support both professionally and personally.