Role Description We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If you're proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. What You'll Do: - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment Company Description If you are proactive, organized, and passionate about delivering a polished client experience, we encourage you to apply.

Role Description As a Partnership Manager, you’ll own a key sales territory and play a pivotal role in our continued growth. You’ll operate with autonomy, build trusted partnerships with education leaders, and drive innovative solutions that help schools and districts achieve their goals. You’ll thrive in a collaborative, fast-paced environment where your ideas matter, your contributions are recognized, and your impact is felt. - Drive revenue growth across your territory, developing strategic account plans and executing to exceed targets. - Build trusted relationships with key decision-makers and stakeholders—becoming a go-to partner in their success. - Deliver tailored presentations and demos that align to customer priorities and drive complex buying decisions. - Own the full sales cycle, making strategic account decisions in alignment with company goals. - Collaborate cross-functionally with Marketing, Customer Success, and Product teams to enhance customer experiences. - Analyze market trends and customer insights to inform territory strategy and identify new opportunities. - Champion continuous improvement, contributing to the evolution of our sales processes and team best practices. - Embrace new challenges and contribute to additional initiatives as needed to drive team and company success. Qualifications - 4–6 years of experience in sales or customer-facing roles—bonus if it’s in EdTech or Education. - Proven track record of managing complex sales cycles and achieving ambitious goals. - Strategic thinker who can connect customer needs with organizational value. - Exceptional communicator and relationship-builder. - Thrives in ambiguity and adapts quickly to change. - Highly proficient with Salesforce and data-driven sales tools. - Leads with curiosity, integrity, and a collaborative spirit. - Willing to take on evolving responsibilities based on business needs. Requirements - Total OTE ~$200K - Pay range for this role: $90,000 — $100,000 USD Benefits - Comprehensive benefits package to support overall well-being and work-life balance. - Medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. - Resources to promote wellness, ensuring support both professionally and personally.

• Manage the people on the software development team with the objective of coaching and developing our colleagues (individual development plans), conducting 1:1 sessions, setting action plans and providing frequent feedback; • Guide team members in the use of agile practices, facilitating ceremonies that are part of the squad’s methodology such as plannings, refinements, retrospectives, etc.; • Remove impediments for the team; • Foster an environment of respect and trust together with team members, adapting your leadership style to different situations; • Navigate the company, identifying opportunities and key roles for the team’s success; • Coordinate initiatives that require one or more teams for the product’s success; • Hold sessions with stakeholders to present recent results, gather feedback/insights and align on the product roadmap; • Ability to present complex technical information clearly and concisely to all types of stakeholders; • Build the squad’s vision and mission together with team members; • Regularly monitor product metrics, business metrics and technical indicators—critiquing, improving and providing visibility into the team’s objectives and the status of initiatives; • Participate in product discovery processes, problem mapping and incident resolution; • Contribute to the definition of objectives and key metrics for the product/squad, frequently presenting these results to stakeholders (OKRs); • Establish a software development process and maintain a steady, healthy delivery rhythm; • Handle competing needs/priorities, taking on responsibilities and risks in a fast-paced and constantly changing context.

Role Description Our ideal candidate is an entrepreneur at heart and has deep experience talking to customers and building lovable products. This candidate is comfortable wearing many hats and has an innate curiosity that drives the direction of their work. You will report to our Chief Product Officer, working closely with the engineering, customer service, and marketing teams to transform Calendar into the operating system of the family, eventually used by millions of families daily. Responsibilities - The Family OS has many possible paths forward and your first job will be to define and validate the next major step forward. - Within your first few months, you’ll shape a roadmap, prototype and validate your ideas with customers and work with design and engineers to bring them to life. - Set the product vision: develop a deep understanding of the competition, the customer, and the ways Skylight can help families. Use that and your creativity to propose and validate new products. - Own the product roadmap: define the roadmap across and build features that both benefit customers and impact KPIs. You will ruthlessly prioritize features with a nose for value and scope a minimum lovable product to deliver features on time. - Collaborate cross-functionally: work across engineering, design, and marketing teams to take these features to market with smooth rollouts and high feature adoption. - Set and assess progress rigorously: you will set KPIs, monitor performance, and analyze data to deeply understand our users and the impact your product initiatives have. Your insights will drive future developments and organize the team around your strategy. Qualifications - You have 5-10 years of relevant experience. - You have a proven track record of building and owning impactful software products. - You are brimming with ideas, opinions and products that ought to be. - You have a knack for finding the novel insight and tend to be right. - You are endlessly curious and are on the edge of how product works in the AI-era. - You are comfortable operating independently, spotting ambiguity and proposing solutions. - You are data analytics savvy and take a data-driven approach to building product. - You are a great communicator and can simplify the complex. Benefits - Competitive Salary + Equity Package - 401K matching - Wellness, learning, and home-office budgets - Health, Dental & Vision Medical Plans - Tremendous autonomy to set the direction of your work - Unlimited PTO - Company holidays on the first Friday of every month (Except November & December) Company Description Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and the Wirecutter). Our latest product is Calendar 2, which just launched to rave reviews. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks. Smart, hardworking people who care about making actually meaningful products love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us.