Role Description We are seeking a proactive and customer-focused Client Service Manager to join a growing UK-based product and trade supply business. This is a fully remote opportunity for someone who takes ownership, thrives on solving problems, and is passionate about delivering an exceptional client experience. This is not a traditional customer service role where queries are simply passed between departments. We are looking for someone who takes responsibility from start to finish, communicates confidently with clients, and works collaboratively with internal teams to ensure issues are resolved quickly and effectively. Key Responsibilities - Manage and nurture relationships with existing clients, ensuring a consistently high level of service. - Take full ownership of client enquiries and issues, seeing them through to resolution. - Communicate professionally with UK-based clients via phone and email. - Proactively identify potential issues and resolve them before they escalate. - Build strong client relationships through active listening and thoughtful questioning. - Liaise with internal teams to ensure smooth order processing and fulfilment. - Maintain accurate records of client interactions and follow-up actions. - Continuously identify opportunities to improve the client experience and internal processes. - Act as a trusted point of contact for clients, providing timely updates and solutions. Qualifications - Previous experience in Client Services, Customer Success, Account Management, or Customer Support. - Excellent verbal and written English communication skills. - Strong telephone manner with confidence speaking to UK-based clients. - Outstanding problem-solving and troubleshooting abilities. - Ability to manage multiple priorities and work independently. - High attention to detail and strong organisational skills. - Proactive mindset with a willingness to take ownership. - Reliable internet connection and professional home office setup. Requirements - Experience supporting clients within a product, distribution, logistics, wholesale, or trade-related environment. - Experience working remotely for international businesses. - Familiarity with CRM systems and customer service platforms.

Role Description As Relationship Manager, you are responsible for developing strong relationships and supporting leading digital asset protocols participating in The Tie’s Corporate Access platform. You will serve as one of the primary points of contact, communicating key information and supporting their engagement with institutions. In the role, you will work cross-functionally with leadership and the events team to deliver a seamless client experience, while proactively identifying opportunities for deeper engagement. Success in this role requires a strong understanding of the digital asset ecosystem - including both protocols and institutional participants - along with relationship management experience. Responsibilities - Serve as a primary point of contact for The Tie’s corporate access clients, delivering exceptional relationship management and support. - Provide a high-touch, white-glove client experience, ensuring client needs are anticipated and exceeded. - Manage and execute The Tie Innovator Webinar Series, including planning, coordination, and client engagement. - Assist in connecting protocols with relevant institutional partners through thoughtful, strategic introductions aligned with their core objectives. - Maintain strong attention to detail across all client interactions, deliverables, and internal coordination. - Track client activity, feedback, and engagement to inform relationship strategy and growth opportunities. - Cultivate strong, active relationships with institutional clients and partners to effectively identify and facilitate meaningful introductions between them and our protocol clients. Qualifications - Full-time client-facing work experience, working with crypto protocols and/or institutional investors. - Proven experience in relationship management or client-facing roles, preferably within crypto, fintech, or financial services. - Strong knowledge of capital markets, digital assets, blockchain protocols, and institutional crypto landscape. - A solid understanding of crypto, including DeFi, RWAs, smart-contract protocols, and other industry sectors is highly preferred. - Demonstrated ability to build trust and credibility with clients. - Excellent communication skills, both written and verbal. - Highly organized with strong attention to detail and the ability to manage multiple priorities. - Self-starter comfortable operating in a fast-paced, evolving environment. - Client-first mindset with a commitment to delivering high-quality service and experiences. - Passionate about digital assets a major plus. Requirements - Competitive compensation (salary, bonus, and options). - Health, dental, vision, and disability insurance. - Flexible paid time off. - A fast-paced and exciting work environment. - Strong teamwork-driven culture. - Salary range: $90,000 - 115,000, Commensurate with experience. - Location: New York City preferred / remote considered. Company Description The Tie is a leading provider of Intelligence, infrastructure, advisory, and communication solutions that power institutional participation in digital assets. We serve hundreds of the world’s largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. One of our fastest-growing businesses is Corporate Access, the premier platform for protocols to gain exposure, build credibility, and secure relationships with the world’s most influential institutions. We connect protocols with institutional investors through four annual flagship events and direct connectivity opportunities.

Role Description Liderar y facilitar procesos de gestión del cambio organizacional asociados a iniciativas de transformación digital, tecnológica y cultural, asegurando una adopción efectiva de nuevas formas de trabajo, herramientas, procesos y capacidades dentro de la organización. - Diseñar e implementar estrategias de gestión del cambio alineadas con iniciativas de transformación organizacional y tecnológica. - Identificar impactos organizacionales, riesgos de adopción y grupos de interés involucrados en cada iniciativa. - Elaborar planes de comunicación, capacitación, acompañamiento y adopción para facilitar la transición al cambio. - Acompañar equipos, líderes y stakeholders durante procesos de transformación, promoviendo compromiso y apropiación. - Facilitar talleres, sesiones de sensibilización y espacios colaborativos orientados al cambio cultural y la transformación. - Medir niveles de adopción, resistencia y efectividad de las iniciativas mediante indicadores y mecanismos de seguimiento. - Trabajar de manera articulada con áreas de negocio, tecnología, agilidad y talento humano para asegurar alineación organizacional. - Gestionar estrategias de engagement y patrocinio ejecutivo para fortalecer la sostenibilidad del cambio. - Promover una cultura organizacional orientada a la innovación, mejora continua y adaptación al cambio. - Aplicar metodologías y marcos de gestión del cambio como ADKAR, Prosci o similares. - Generar materiales de apoyo, comunicaciones y contenidos que faciliten la comprensión y apropiación de las iniciativas. Qualifications - Experiencia mínima de 3 años en gestión del cambio organizacional o transformación empresarial. - Experiencia acompañando proyectos tecnológicos, digitales o de transformación cultural. - Conocimiento en metodologías de gestión del cambio y adopción organizacional. - Habilidades de facilitación, comunicación efectiva y manejo de stakeholders. - Capacidad para liderar iniciativas en entornos dinámicos y multidisciplinarios. - Experiencia en diseño y ejecución de planes de comunicación y capacitación. Requirements - Certificación en Gestión del Cambio (Prosci, ADKAR o similares). - Experiencia previa trabajando con clientes del sector financiero. - Conocimiento en metodologías ágiles y transformación digital. - Experiencia en herramientas colaborativas y de seguimiento organizacional.

Role Description Du bist das erste Gesicht von DGX für neue potenzielle Kunden. Du führst Discovery Calls mit Entscheidern aus der Immobilienwirtschaft – Asset Managern, Geschäftsführern, Eigentümern größerer Immobilienbestände – qualifizierst den Bedarf, entwickelst daraus ein passgenaues Angebot und bringst es zum Abschluss. Danach übergibst du an unser technisches Team und begleitest die weitere Zusammenarbeit. Deine Gesprächspartner sind erfahrene Immobilienprofis, die du auf Augenhöhe abholen musst. Was du dafür brauchst: echte Vertriebsstärke, Branchen- und Menschenkenntnis. - Führst täglich Discovery Calls mit vorqualifizierten Leads aus unserer Outbound-Pipeline - Hältst Momentum im Vertriebsprozess, steuerst Follow-ups aktiv und bringst Projekte konsequent zum Abschluss - Qualifizierst Bedarf, Bestandsgröße, Sanierungspotenzial und Entscheidungsstruktur - Entwickelst individuelle Angebotsstrukturen gemeinsam mit unserer Geschäftsführung - Steuerst das Follow-up systematisch bis zum Abschluss - Übergibst gewonnene Kunden an unser Beratungsteam und bleibst als Ansprechpartner erhalten - Bist gelegentlich persönlich vor Ort bei Kunden oder auf Branchenevents in Deutschland Qualifications - Mehrjährige Vertriebserfahrung im B2B-Umfeld mit komplexen, erklärungsbedürftigen Dienstleistungen – du hast nachweislich Abschlüsse mit Ticketgrößen ab ca. 5.000 € verantwortet - Bezug zur Immobilienwirtschaft – du kommst z. B. aus der Energieberatung, dem GU- oder Sanierungsvertrieb, dem Asset Management, der Immobilienfinanzierung oder der Bauwirtschaft - Fähigkeit, mit konservativen, erfahrenen Entscheidern auf Augenhöhe zu kommunizieren – du sprichst die Sprache von Bestandshaltern, Family Offices und institutionellen Investoren - Hohe Eigenmotivation und Selbstorganisation – du brauchst kein Mikro-Management - Sicheres, professionelles Auftreten – per Videocall wie in Person - Ausgezeichnete Deutschkenntnisse in Wort und Schrift - Kenntnisse zu Förderprogrammen (BEG, BAFA, KfW) sind ein klarer Vorteil, aber kein Muss Benefits - Realistisches Gesamteinkommen im ersten Jahr: 120.000–150.000 € – attraktive Fixum-Komponente plus ein überdurchschnittliches, nach oben offenes Provisionsmodell ohne Cap - Vollständige Remote-Freiheit mit gelegentlichen Vor-Ort-Terminen - Equipment und Tools werden vollständig gestellt - Direkter Zugang zur Geschäftsführung und kurze Entscheidungswege - Eine warme, strukturierte Pipeline – du hast von Tag eins Leads - Ein Unternehmen, das stark wächst und dir echte Entwicklungsmöglichkeiten bietet - Wer überdurchschnittlich performt, dem stehen alle Türen offen – bis hin zur unternehmerischen Beteiligung Company Description Wir begleiten Sie (Family Offices, Asset Manager, Genossenschaften, Hausverwaltungen und Privatpersonen) innerhalb kürzester Zeit als fachlich qualifizierte Energieeffizienzexperten bei den Themen Energieberatung, Energieausweise, individueller Sanierungsfahrplan (iSFP), Baubegleitung und Fördermittelberatung - alles aus einer Hand.