Role Description Kennebunkport Resort Collection is seeking a Central Reservations Agent to join our team of hotel reservationists! The reservations agent handles all aspects of room reservations for any and all EOS properties while striving for the highest level of guest satisfaction as well as maximizing room revenue. This is a full-time, year-round, remote position offering $18–$20 per hour, depending on experience, plus incentives! - Excellent customer service, sales, and communication skills (verbal and written) - Excellent verbal and written English Skills - Prior Front Desk or Hotel Reservations experience preferred - Strong organizational and time management skills - Proficient in Microsoft Office Suite - Flexible schedule and ability to work all shifts, weekends, and holidays Qualifications - Creates and accepts hotel and restaurant reservations for any and all EOS properties from all channels, such as telephone, email, live webchat, PBX, and Internet, following standards and protocol - Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfaction - Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate - Communicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc. - Accepts and executes gift certificate orders where applicable - Complies with all reservation related safety, security and financial procedures, hotel policies and standards of conduct - Works harmoniously and professionally with co-workers and supervisors - Communicates with sales department and property managers regarding group bookings, inputting rooming lists, creating billing patterns, etc. Requirements - Most work tasks are performed indoors. Temperature is moderate and controlled by office environmental systems. - Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. - Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. - Must be able to lift up to 50 lbs. occasionally. - Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. - Vision occurs continuously with the most common visual functions being those of near vision and depth perception. - Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Benefits - Employer-subsidized medical, dental, and vision insurance - Company-funded $25K in complimentary life insurance and $1K/mo. in disability - Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options - Additional Health & Wellness benefits including prescription and gym membership discounts - Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals - Flexible and understanding work-life equality - Family Matters Program of 3+ months paid parental leave for new parents - 401k employer match, up to 4% of salary - Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments - Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations - Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations - Gold Card annual complimentary restaurant allowance for managers - Discounted lodging rates from New England Inn & Resort Association partners - Pathways for growth and professional development including training and tuition reimbursement - Relocation assistance to temporary employer housing - Incentive opportunities for both hourly and managerial roles - Supportive, open workplace culture - Company-funded Employee Assistance Program for life and mental health resources

Role Description Do you have high energy and customer service/sales experience? Are you interested in being part of a team that nurtures your professional success? If so, Store Space is looking to hire a Remote Inbound Sales Agent to join our Call Center team! The hourly rate for this position is $18.00 with a competitive monthly bonus structure. We also offer medical, dental, vision, and life insurance benefits, 401(k) with company match, pet insurance, PTO, and sick time. As the Inbound Sales Agent, you will: - Assist customers via inbound and outbound calls based on warm leads generated through targeted marketing campaigns. - Help callers select the best storage space to fit their needs. - Meet daily goals centered around courteous, timely, and professional service. - Lead by example and demonstrate our CORE values. - Directly impact our company's growth and success. - Sharpen your skills and build relationships. Qualifications - High school diploma or equivalent education required. - Must be able to work assigned full-time shifts with a flexible schedule. - Proficient with Microsoft Office products (including Word and Excel). - Experience working in a customer service/sales-based call center environment is a plus. - Action-oriented, focused on optimizing work processes. - Actively seeking new ways to grow and be challenged in your professional development. Requirements - Our Call Center operates 7 days a week from 8:00 am-11:00 pm EST. - Post-training, your work schedule may include shifts during any of our operating days/times, including nights and weekends. - You must be flexible and available for scheduling. - Job Location: Remote but residing in one of the following states: Florida, Ohio, Pennsylvania & Georgia. Benefits - Comprehensive Benefits: medical, dental, vision, life, disability, and 401(k) retirement plans. - Work-Life Balance Support: paid time off, holidays, sick leave, parental leave, and other forms of protected leave. - Wellness & Lifestyle Perks: employer-funded Lifestyle Spending Account, Employee Assistance Program, and access to voluntary benefits such as pet insurance, accident, and critical illness coverage. - Growth & Opportunity: a culture of training, development, and internal promotion, with clear pathways for career advancement.

• Execute and close sales calls for assigned store accounts in respective area to achieve and exceed target sales goals • Manage the timely execution of all sales programs and initiatives to ensure maximum sales and profitability for Chobani and the retailer • Grow base business and expand Chobani distribution in the grocery across key platforms and accounts • Sell in promotional programs and ensure customer compliance • Identify and capitalize on opportunities to increase sales, space, share of shelf and productivity in an account while maintaining satisfactory customer service • Maintain appropriate product inventory levels, and ensure account meets company merchandising standards • Represent the store-level customer point of view internally with reports on customer needs, problems, interests, competitive activities, and potential for new products and services • Transport, replace and maintain point of sale advertising as appropriate for accounts • Merchandise Chobani product where needed to help support display, case goals, void closures, mitigate out of stocks • Be the Chobani Brand ambassador at shelf interacting with consumers to help educate on Chobani benefits / brands and convert from competitors • Support in store demos to introduce and interact with consumers directly to drive household penetration / brand awareness

• Consistently meet or exceed established key performance indicators (KPI’s) and assigned sales targets • Lead, develop, support, and motivate a team of manufacturer’s sales reps to achieve identified targets • Develop, support, and motivate a team of Distributor sales reps to achieve identified targets • Establish and develop a sales pipeline and rolling sales forecast; review it monthly with the National Sales Manager, Canada • Utilize business acumen to thoroughly analyze the market to define sales goals, strategies, and programs; take account ownership at key target customers • Develop annual account sales plan to achieve company sales growth goals for the market • Identify key target customers, including new prospects and emerging / past customers with growth potential; develop and implement field selling strategies for growing sales to each target account; successfully manage sales promotions • Identify and develop target segments through internal and external business partners • Customize and deliver sales presentations, promotional materials and other marketing information to customers and prospects, in collaboration with Socomec’s Marketing Team • Liaise with Marketing department on pricing analysis and positioning • Partner with Technical Sales Support Team on technical presentations and application of Socomec products • Apply excellent interpersonal skills, working effectively with all levels of the organization and to develop professional relationships with current and prospective customers; quickly gain credibility and trust through all interactions • Partner with distributors and customers’ engineering staff to get Socomec products specified; identify and participate in the customer design cycle • Increase the level of Socomec OEM business, based on mutually developed company strategy and business plan • Prepare accurate and competitive quotes specific to customer needs and, in relation to special initiatives • Demonstrate a client-centric approach--proactively anticipate and act on business needs • Utilize product knowledge to solve application problems that the customer may encounter • Assist OEMs in the technical design and implementation of their products through the production stage, while promoting Socomec products • Communicate effectively with colleagues and customers regarding new or improved Socomec products and other opportunities in the channel; effectively manage customer expectations through clear communication about any potential issues or delays and their impact, well in advance • Conduct Socomec product training sessions; provide product updates to distributors and OEMs • Participate in trade events; use professional networking to advance the Socomec brand and value proposition • Fully utilize customer relationship management (CRM) software (i.e., Salesforce) to document all customer and prospect interactions • Submit all reports (e.g., expenses, mileage, Salesforce, channel analysis, sales plans, etc.) in a timely manner as required • Adhere to all Company policies (including health and safety)