• Ensure that deliveries and services provided by third-party teams comply with defined standards and procedures; • Ensure that deliveries meet requirements and effectively deliver the expected value; • Coordinate processes, people, resources and support related to software quality control and assurance; • Manage the service provided by contracted professionals, applying workaround solutions for day-to-day issues; • Ensure continuity of support services; • Identify training needs and technical improvement opportunities for third-party teams; • Troubleshoot first-level issues reported by the third-party team and escalate unresolved problems to management within appropriate timeframes; • Control processes and activities and monitor the quality of services provided, planning and overseeing service execution; manage deliverables during provider absences such as vacations or medical leave; • Manage the third-party team by providing instructions, guidance and standards for task execution; • Produce performance indicators for the processes and projects under your responsibility; • Create presentations and monitoring reports for strategic projects; • Manage strategic projects related to software quality; • Lead and support Strategic Projects, including executive reporting and specification of stages with adherence to deadlines and objectives; • Provide executive reports on project progress.

Role Description This is a remote role that may only be hired in the following location(s): Virginia and Missouri. This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best practices. Responsibilities - Facility Support: - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. - Dispatches and ensures timely completion of work order requests. - Manages preventative maintenance activities and schedule to minimize disruption in business operations. - Performs facilities inspections, provides reports, and develops effective asset management strategies. - Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. - Assists with emergency preparedness plans, standard operating procedures, and playbooks. - Facility Service: - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. - Monitors internal service level standards and key performance indicator metrics. - Implements solutions to address any service or performance deficiencies. - Vendor Management: - Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities. - Budget Planning: - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. - Reports on budget performance and plan versus actual variations. - Identifies cost savings and cost reduction opportunities. Qualifications - Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities / Property Management - OR High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities / Property Management - License or Certification Type: IFMA and/or BOMA - Preferred Qualifications: - Experience in CRE Facilities management, specifically in retail - General understanding of building systems (HVAC, electrical, plumbing) - 30% - 40% travel is required - Ability to communicate and collaborate effectively - Experience managing budgets and contracts for repairs, maintenance, and vendors - Experience and ability to use CMMS (Computerized Maintenance Management Systems) - Previous experience of reviewing and understanding of leases. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities. • Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions. • Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach. • Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality. • Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership. • Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution. • Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands. • Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks.

• Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies. • Benchmark practices against peers to inform refinements and create new enterprise-level approaches. • Own the long-term oversight for Greenhouse Gas (GHG) target setting. • Maintain and promote sound ESG governance practices. • Develop and propose strategies for internal engagement on climate and ESG initiatives. • Track and support applicable environmental and ESG regulations, standards, and frameworks. • Manage existing compliance programs and stand up new processes. • Coordinate with Legal, Technical Accounting, and Risk teams for compliance readiness. • Oversee project management of voluntary reports. • Direct execution of Climate Risk Assessments and Double Materiality Assessments as needed.