• Own program delivery for high-impact AI Platform and Data Systems initiatives, from initiation through completion — including scope definition, milestone planning, dependency and escalation management, and stakeholder alignment. • Translate ambiguous mandates from IT leadership into structured, trackable programs with clear owners and success criteria. • Serve as the coordination layer for high-impact, cross-functional programs — working in lockstep with engineering leaders and teams, ensuring dependencies are visible and delivery stays on track. • Maintain executive-ready status reporting for AI Data Systems leadership and C-level stakeholders, ensuring no surprises and consistent confidence in program and portfolio health. • Identify, escalate, and mitigate risks across programs before they impact delivery timelines or stakeholder trust. • Partner with technical team-leads to understand delivery capacity, technical dependencies, and sequencing trade-offs. • Use AI tools in your own program execution — and build lightweight workflows, skills, or automations that make status reporting, risk tracking, and stakeholder updates faster and more reliable. • Support roadmap planning and resource forecasting at the program and portfolio level. • Drive retrospectives and continuous improvement practices, and contribute to building a high-performing, AI-native program management function within the CIO organization.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Overview Be part of the Operations & Technology Fraud Products team developing new capabilities for MasterCard's Decision Management Platform, which serves as the core for multiple business solutions to combat fraud and validate cardholder identity. Our patented Java-based platform processes billions of transactions per month in tens of milliseconds using a multi-tiered, message-oriented approach for high performance and availability. Plan and manage medium to large sized Fraud projects of moderate to high complexity while ensuring project results contribute positive business value and meet agreed on scope, cost, schedule and quality objectives. Manage the SAFe Agile process to ensure the seamless delivery of software to market. Are you interested in helping to build solutions that help recognize and prevent payment fraud? Have you ever worked on a highly scalable Decision Management platform? Do you consider yourself to be capable of bridging the gap between technology and business? Role Oversee various projects of a moderate complexity nature or has project accountability only at the departmental or divisional level. Responsible for planning, developing, and executing projects to meet business needs. Understand the systems scope and project objectives, as well as the role and function of each team member, in order to effectively lead the project team and ensure that business needs are met. Ensure timely and accurate communication with project staff and key stakeholders throughout the life cycle of the project. Regularly communicate to management regarding the status of specific project deliverables. Identifies key barriers to a projects or departments success and actively manages all mitigation activities. Prioritize and provide input into cross application/system enhancements, new products, processes, standards or plans in support of the business. Effectively deal with and develop solutions to moderately difficult problems. Provide technical support to Business Owners during implementation of new products/services. Determine development impacts to current processing and work with analysts and engineers to ensure accuracy of enhancements. Document and coordinate audit controls and PCI requirements. All About You Ability to operate with independence and autonomy. A high level of initiative and accountability. Experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, SAFe, etc.) Experience working on cross-program initiatives Enjoys diving deep to understand of the platforms capabilities and underlying technologies. Proven track record of data driven decision-making and applying continuous improvement methodologies across teams. Can debate the delivery strategy with business teams, architects, engineers, and designers. Can communicate to executives, peers, and staff with impact, eloquence, and authenticity. Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization. BS in engineering, computer science or related discipline. Technical program delivery experience including time developing and testing software. Strong project management skills, including the ability to prioritize work and meet deadlines Strong planning, organizational and leadership skills Strong verbal and written communication skills Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients Strong meeting facilitation and negotiation skills. Strong business judgment, analytical/problem solving and planning skills. Ability to direct the work of others. Ability to work in a team environment. Knowledge of MasterCard and the payments industry preferred. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description Two large financial services companies are merging proprietary technologies to bring a next-generation Personal Loans product to market. This role will own governance, operational readiness, risk visibility, and the day-to-day bridge-building that keeps two organizations aligned, especially where accountability, communication, or handoffs are unclear. This role sits at the intersection of two organizations. You'll be the connective tissue translating across teams, surfacing risks before they become blockers, and keeping a complex multi-workstream program moving toward a durable operating model. WHAT YOU'LL OWN - Integration Governance & Program Connectivity: Define and run the integration governance model: decision rights, escalation paths, RAID log, status rhythms. Connect workstreams (pre-app, marketing channels, ops, tech) so nothing falls through the seams between organizations. - Risk & Issue Management: Proactively identify operational and compliance risks unique to a new-to-acquirer use case. Track issues across org boundaries and drive resolution before they block the program. Know when to escalate and to whom. - Cross-Org Communication & Alignment: Spot gaps before they become misalignments. Maintain a consistent narrative across both organizations at multiple levels from working teams to senior stakeholders. Ask the inconvenient questions early. - Operational Readiness & Long-Term Operability: Build for scale, not just launch. Own the operational readiness framework for account opening, loan servicing, and ops handoffs. Work with finance and ops partners to ensure the model runs sustainably post-integration. - Architecture & Dependency Awareness: Not a hands-on-keyboard role, but you need enough technical fluency to understand system dependencies, integration points, and the downstream ops implications of architectural decisions. Partner closely with the technical PM. Qualifications - Experience managing complex, multi-party integration programs at large financial services firms - Background in banking operations, including account opening, loan processing, or similar - Demonstrated ops and/or risk management orientation (not just delivery tracking) - Enough technical literacy to hold architecture conversations and understand dependency chains - Exceptional organizational skills, including comfortable running multiple workstreams simultaneously - Comfortable navigating ambiguity; able to create structure where none exists Requirements - Prior experience in a merger/acquisition integration context (strongly preferred) - Personal loans product knowledge including originations, pre-app, marketing channel integrations (strongly preferred) - Finance business partnering exposure (budgets, resource tracking, reporting) (strongly preferred) - Track record building governance frameworks from scratch, not just inheriting them (strongly preferred) Benefits - Competitive compensation - Professional development opportunities - Flexible work arrangements Company Description Our success over the past 20 years is rooted in our exceptional team, which thrives in a culture of collaboration, creativity, and continuous learning. We remain committed to cultivating an environment where people feel valued, have a voice, and are given the tools to grow—both personally and professionally—while pushing the boundaries of innovation in the fintech industry. Minimum Degree Required Bachelor’s Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required.

Role Description As a Technical Program Manager (TPM) for AI Infrastructure Operations, you will be the operational backbone of our high-scale, high-performance AI and High-Performance Computing (HPC) environment. You will be responsible for driving complex, cross-functional programs that ensure the stability, availability, and growth of our cutting-edge GPU fleet and Infiniband network fabrics. This role requires a blend of deep technical understanding, rigorous program management, and a relentless focus on delivering against key operational metrics (SLAs, Uptime, Availability). You will bridge the gap between engineering execution and strategic business goals, directly impacting our ability to serve customer workloads at scale. Key Responsibilities - Program Leadership: Own the planning, execution, and delivery of strategic operational programs, including new data center AI infrastructure build-outs, large-scale fleet software/firmware rollouts, and the implementation of new operational tooling (in partnership with SRE). - Metrics and Reporting: Establish, track, and drive accountability against critical infrastructure KPIs, specifically focusing on: - Availability (Target 97.5%) - Uptime (Target 99%) Develop clear dashboards and communication rhythms to provide leadership with real-time visibility into operational health, program status, and risk. - Process Engineering: Analyze and optimize operational workflows across Fleet Operations, Network Operations, and SRE teams. Drive the standardization of incident management, change management, and postmortem processes to reduce toil and improve Mean Time to Recovery (MTTR). - Cross-Functional Coordination: Serve as the primary liaison between engineering teams (Hardware, Compute Platform, Network), Data Center Operations, and external vendors (GPU, Network hardware). Proactively identify and resolve dependencies, risks, and roadblocks. - Capacity and Readiness: Partner with Data Science/Operation Programs to translate capacity planning models into actionable infrastructure delivery and readiness roadmaps. Ensure that new hardware (GPUs, NICs, switches) is successfully integrated into the operational control plane and meets go-live criteria. - Risk Management: Proactively identify technical, schedule, and resource risks related to AI infrastructure scaling and stability. Develop mitigation strategies and communicate impacts clearly to stakeholders. Qualifications - 5+ years of experience in a Technical Program Management role, successfully driving large-scale, complex infrastructure or software engineering programs. - Strong foundational understanding of data center infrastructure, distributed systems, Linux, and networking concepts. - Proven expertise in modern program management methodologies (Agile, Scrum, PMP certification preferred). Exceptional organizational, communication, and presentation skills. - Demonstrable experience in defining, tracking, and improving system performance based on operational metrics (e.g., Uptime, Availability, MTTR, SLOs/SLIs). - Ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to evolving technical requirements. Preferred Qualifications - Direct experience managing programs related to data center infrastructure build-outs and hardware commissioning processes. - Specific domain knowledge of AI/HPC infrastructure, including NVIDIA GPUs, InfiniBand/RDMA networks, and the challenges of tightly-coupled systems. - Experience in a hyperscale or public cloud environment supporting 24/7 mission-critical services. - Familiarity with SRE principles, automation tooling, and continuous integration/continuous deployment (CI/CD) pipelines for infrastructure. - A Bachelor's or Master's degree in a technical field (Computer Science, Engineering, etc.) or equivalent practical experience. Benefits - Highly competitive package (base + equity) with reviews every 12 months. - Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. - Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. - Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.