Content Development Associate
Location
California + 1 moreAll locations: California | New York
Posted
4 days ago
Salary
$45K - $50K / year
Seniority
Mid Level
Job Description
Content Development Associate
Project Expedition
• Support supplier onboarding from initial engagement through activation • Manage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experience • Follow established onboarding processes, playbooks, and documentation to maintain consistency and quality • Track and achieve onboarding KPIs, including time to launch, activation rates, and content quality standards • Coordinate onboarding activities across multiple internal teams • Build and maintain supplier relationships • Serve as the primary point of contact for suppliers throughout onboarding and early-stage development • Provide guidance, training, and best-practice recommendations to help suppliers succeed on the platform • Respond to supplier questions and proactively address onboarding challenges • Escalate complex issues when necessary while maintaining a positive supplier experience • Manage content onboarding and quality assurance • Review supplier content to ensure it meets platform standards and quality expectations • Optimize product descriptions, inclusions, meeting points, imagery, and other content for conversion • Conduct quality assurance reviews before products go live • Partner with suppliers to resolve content gaps and improve overall product quality • Support technical onboarding and integrations • Work closely with Supply Operations and technical teams to support supplier integrations • Assist with onboarding-related technical tasks and connectivity validation • Troubleshoot day-to-day onboarding issues and identify whether they are operational or technical in nature • Collaborate with internal teams to ensure issues are resolved efficiently • Contribute to process improvement and reporting • Identify onboarding bottlenecks and opportunities to improve efficiency • Recommend updates to onboarding workflows, documentation, and playbooks • Track supplier onboarding performance and share insights with the broader team • Support initiatives that improve supplier activation, content quality, and long-term supplier success • Leverage AI to optimize and automate repetitive tasks and processes
Job Requirements
- 2-4 years of experience in supplier onboarding, account management, operations, content management, or a similar role
- Strong organizational and project management skills
- Exceptional attention to detail and commitment to quality
- Comfortable managing multiple onboarding projects simultaneously
- Strong communication and relationship-building skills
- Ability to work cross-functionally with both operational and technical teams
- Basic understanding of how APIs deliver pricing, availability, and content into a platform
- Comfortable working with large amounts of data across multiple systems and CRMs
- Self-motivated and able to work independently in a fast-paced environment
- Marketplace, e-commerce, or travel industry experience is preferred
- Fluent in English with strong written communication skills.
Benefits
- Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
- 15 days of leave (increases to 20 days at 2 years tenure)
- Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
- 401K company plan
- Annual work from home budget $500
- Annual training budget of $250
- TSA PreCheck (worth $80)
- Annual Project Expedition tour credits of $750
- Employee discounts on thousands of tours and activities
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