Role Description The Chief of Staff serves as a trusted operational partner to the CEO, helping manage priorities, execute projects, improve business processes, and ensure important initiatives move forward. This role sits at the intersection of executive support, operations, project management, business analysis, and process improvement. The Chief of Staff will work directly with the CEO across multiple businesses and initiatives, helping create structure, improve efficiency, and remove operational bottlenecks. This is a highly dynamic role requiring strong business judgment, exceptional organization, proactive communication, and the ability to independently drive work forward with minimal oversight. The ideal candidate is resourceful, curious, highly accountable, and thrives in fast-moving environments where priorities can shift quickly. Key Responsibilities - Executive Operations & Support - Manage executive communications, inbox organization, and follow-up actions. - Coordinate calendars, meetings, appointments, and recurring priorities. - Prepare meeting summaries, reports, and internal documentation. - Help prioritize competing requests and ensure key initiatives remain on track. - Serve as a trusted operational partner to the CEO across multiple areas of the business. - Project Management & Special Initiatives - Coordinate and manage projects from planning through execution. - Track deliverables, deadlines, action items, and stakeholder responsibilities. - Follow up with internal and external stakeholders to ensure progress. - Support implementation of strategic initiatives and operational improvements. - Assist with new business initiatives, research projects, and special assignments. - Research & Business Analysis - Conduct research on vendors, products, services, technology solutions, and business opportunities. - Gather information and provide organized recommendations to leadership. - Assist with vendor evaluations, RFP creation, and solution comparisons. - Analyze operational reports and identify trends, risks, or opportunities. - Support decision-making through research, documentation, and analysis. - Operations & Process Improvement - Identify inefficiencies and opportunities to improve workflows. - Create and maintain SOPs, process documentation, and operational playbooks. - Assist with implementation of systems, tools, and operational improvements. - Help standardize recurring processes across multiple businesses. - Ensure information and communication flow effectively between teams. - Technology & AI Enablement - Research and recommend tools that improve productivity and efficiency. - Assist with implementation of AI and automation solutions. - Document workflows and support technology adoption initiatives. - Help identify opportunities to streamline repetitive tasks and manual processes. - Cross-Functional Business Support - Support initiatives across multiple businesses within the Top Shelf Collective portfolio. - Coordinate with vendors, partners, consultants, and service providers. - Assist with operational reporting, project tracking, and administrative workflows. - Take ownership of recurring responsibilities and continuously improve them over time. Qualifications - 4+ years of experience in operations, project management, executive support, business operations, or a similar role. - Exceptional written and verbal English communication skills. - Strong organizational and time management abilities. - Demonstrated ability to manage multiple priorities simultaneously. - Strong problem-solving, research, and analytical skills. - High level of accountability and ownership. - Ability to work independently and proactively identify solutions. - Proficiency with Google Workspace, Microsoft Office, and modern collaboration tools. Preferred Qualifications - Experience supporting founders, executives, or business owners. - Experience working in entrepreneurial, startup, or small business environments. - Experience creating SOPs and operational documentation. - Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms. - Exposure to vendor management, procurement, operations, or process improvement. - Experience coordinating multiple projects across different departments or business units. Ideal Candidate Profile - Proactive and highly resourceful. - Naturally curious with a strong desire to learn. - Comfortable operating in ambiguity and figuring things out independently. - Strong attention to detail and follow-through. - Excellent communicator who keeps stakeholders informed and aligned. - Able to balance strategic thinking with hands-on execution. - Process-oriented while remaining flexible and adaptable. - Takes ownership of outcomes rather than simply completing assigned tasks. - Excited by the opportunity to work directly with a business owner and support multiple projects. Compensation & Benefits - Environment: Work directly with the CEO of a growing portfolio of locally owned businesses and gain exposure to a wide variety of business operations, projects, and leadership initiatives. - Type: Full-time remote role. - Shift: Monday–Friday, 8:00 AM – 5:00 PM EST. - Opportunity: Play a key role in improving operations, implementing systems, and supporting business growth across multiple companies.

Document and ensure safe work practices, develop new techniques through research, provide expert advice, and lead incident investigations to enhance workplace safety and reduce risks across network operations.

Title: File Management Officer Location: Melbourne Australia Entry Level Location:Melbourne, Victoria, Australia, 3000 Category:Customer Services & Claims Unit:Allianz Australia Employing Entity:ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type:Part-Time Remote:Hybrid working Employment Type:Temporary Job ID:100331 Job Description: FILE MANAGEMENT OFFICER - PERSONAL INJURY - MELBOURNE, VIC At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone. What if you could put the customer at the heart of everything you do? You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As an FMO in the Personal Injury team, you will work with and support a team of experienced consultants and have the opportunity to develop a broad range of skills. About the role - Arranging independent medical examinations for injured worker - Coordinating a variety of administrative tasks and communication between injured workers and medical professionals - Maintaining accurate file notes on customer interactions and supporting with maintenance of cataloguing system - Liaising with and resolving claim related customer queries - Providing administration assistance to the consultants as required - Ensuring that customer expectations are exceeded, and business objectives met through exceptional customer service About you - Highly accurate Data entry, time management and organisational skills - Strong knowledge of MS Word/Excel and the ability to learn new software systems - Ability to work at a fast pace and adapt to changing business needs - Strong written and verbal communication skills - Ability to work in a team environment - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let's care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like 'allianz.customerservice@gmail.com'" or 'allianz-support@yahoo.com', it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

Title: Officer, HDR Examinations Location: Melbourne Australia Part time Job Description: Overview: - Part-time (0.5 / 18 hours per week) Fixed Term position until 22nd December 2026 - Salary Level HEW 6 + 17% Superannuation - Based at the Melbourne CBD campus, and hybrid ways of working About the role The completion of a higher degree by research (Doctorate or Masters by Research) is a defining achievement in an emerging researcher's career and the culmination of several years of highly complex research under considerable time pressures. Because of this, it is vital that examinations and completions are managed efficiently, fairly, and sensitively. The Officer, HDR Examinations is responsible for supporting the administration of these processes by: - Ensuring compliance with national regulation and University policy - Providing written, online and in-person policy and procedural advice to staff and graduate researchers - Contributing to the resolution of complex examination issues in conjunction with the Coordinator, HDR Examinations and Manager, HDR Admissions, Scholarships and Examination - Troubleshooting any issues arising from the examination and completions process - Contributing to the development of new initiatives aimed at improving the graduate researcher experience - Supporting other aspects of graduate research governance and quality assurance at RMIT as appropriate The Officer, HDR Examinations handles communication across a range of stakeholders, from graduate researchers themselves to senior academics both within the University and globally. To be successful in this position, you will have: - Extensive relevant administrative experience in a complex environment, including problem solving capacity, completing tasks with a high level of accuracy and attention to detail. - Demonstrated ability to plan and prioritise work, as well as ability to manage a number of competing tasks and meet critical deadlines - Demonstrated ability to identify needs, prepare guidelines and provide advice consistent with government and university policy; and to plan, develop, implement and improve processes to support such policy. - Well-developed oral and written communication skills and an ability to work effectively with people at all levels of the organisation. - Ability to interpret policy and procedures and convey these to different audiences. - Knowledge and experience of issues associated with research in a University environment preferably those specific to graduate researchers - Proficiency with computers and various software packages, including Microsoft Office, custom databases, electronic mail and internet. - Demonstrated history of behaviour aligned to the RMIT values and professional capability framework. About the Portfolio RMIT's Research and Innovation Portfolio supports researchers to help shape the world. The portfolio has an engaged, energetic, talented and collaborative team focused on enabling excellent research and innovation outcomes. With a global presence, community and industry connections, we support cutting edge research and careers that make a positive impact on communities. The Research and Innovation Portfolio supports researchers and graduate researchers with research partnerships, grants and research contracts, funding opportunities, capability development, research training, ethics and integrity, intellectual property, commercialisation, internships, communication and profile. School of Graduate Research Part of the Research and Innovation Portfolio, the School of Graduate Research (SGR) supports graduates to drive innovation and contribute to excellent research outcomes. Managing the candidature lifecycle from admission to completion, SGR provides services for scholarships, candidature, quality assurance, and a suite of career and professional development programs to enrich the experience of our research candidates and our Higher Degree by Research (HDR) supervisors. SGR facilitates collaboration with industry and international partners allowing candidates to gain valuable experience and skills by helping the private and public sector solve today's problems and capture opportunities. #Li-Hybrid RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. In line with RMIT University's commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT's safety obligations.