• Set the vision and strategy for Agent Experience — define what world-class agent tooling looks like at Affirm, identify the biggest opportunities across workflows, automation, AI, and internal systems, and translate that vision into a clear, sequenced roadmap. • Lead and develop a team of PMs — manage, coach, and raise the bar for 2 PMs working across the Agent Experience portfolio. Help them sharpen product judgment, navigate ambiguity, improve execution, and grow as product leaders. • Operate as a player-coach — stay close enough to the work to personally lead select high-impact initiatives, especially ambiguous or 0-to-1 efforts where the strategy is still forming, while also creating space for your PMs to own meaningful areas independently. • Drive AI-first transformation in servicing — identify where AI and automation can meaningfully improve agent efficiency, reduce customer friction, improve quality, and scale support without losing the human touch. Lead thinking on build-vs-buy decisions and help the team adopt new ways of building with AI. • Partner deeply with Operations and Servicing leaders — understand frontline workflows, operational pain points, quality drivers, and productivity constraints. Build strong relationships with the teams who run servicing day to day, and turn those insights into product strategy. • Create clarity across a complex portfolio — bring structure to ambiguous problems, make smart tradeoffs across competing priorities, and help the team focus on the highest-impact work for customers, agents, and the business. • Build scalable systems for the long term — guide the team toward durable product and platform decisions that can support a growing business, new contact channels, evolving customer expectations, and increasingly sophisticated automation. • Instrument and manage the business impact — define the right success metrics across customer experience, agent productivity, quality, automation, and operational efficiency. Use data, experimentation, and frontline feedback to continuously improve performance. • Influence across the organization — partner with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership to align priorities, unblock execution, and drive outcomes across teams.

• Set the vision and strategy for Agent Experience — define what world-class agent tooling looks like at Affirm, identify the biggest opportunities across workflows, automation, AI, and internal systems, and translate that vision into a clear, sequenced roadmap. • Lead and develop a team of PMs — manage, coach, and raise the bar for 2 PMs working across the Agent Experience portfolio. Help them sharpen product judgment, navigate ambiguity, improve execution, and grow as product leaders. • Operate as a player-coach — stay close enough to the work to personally lead select high-impact initiatives, especially ambiguous or 0-to-1 efforts where the strategy is still forming, while also creating space for your PMs to own meaningful areas independently. • Drive AI-first transformation in servicing — identify where AI and automation can meaningfully improve agent efficiency, reduce customer friction, improve quality, and scale support without losing the human touch. Lead thinking on build-vs-buy decisions and help the team adopt new ways of building with AI. • Partner deeply with Operations and Servicing leaders — understand frontline workflows, operational pain points, quality drivers, and productivity constraints. Build strong relationships with the teams who run servicing day to day, and turn those insights into product strategy. • Create clarity across a complex portfolio — bring structure to ambiguous problems, make smart tradeoffs across competing priorities, and help the team focus on the highest-impact work for customers, agents, and the business. • Build scalable systems for the long term — guide the team toward durable product and platform decisions that can support a growing business, new contact channels, evolving customer expectations, and increasingly sophisticated automation. • Instrument and manage the business impact — define the right success metrics across customer experience, agent productivity, quality, automation, and operational efficiency. Use data, experimentation, and frontline feedback to continuously improve performance. • Influence across the organization — partner with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership to align priorities, unblock execution, and drive outcomes across teams.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team Our Growth squad is empowered to identify, scope, design and execute solutions along our customer funnel. This is a highly strategic team that is expected to drive our evolution to an increasingly self-serve experience. As a Senior Product Manager, Growth, you will be working with a talented and dedicated design, data and engineering team. You will lead them to generate meaningful commercial impact via our corporate website design. Responsibilities - Define the vision, strategy, and detailed roadmap for our growth strategy, focusing on metrics like organic traffic, lead generation, conversion rate optimization, and product sign-ups. - A/B testing and experimental design in partnership with our GTM, Marketing and Engineering teams. - Collaborate with our Marketing and RevOps teams to improve campaign effectiveness - Lead the end-to-end process of hypothesis generation, design, execution, and analysis - Work closely with Design and UX teams to improve site navigation, information architecture, and core user flows to ensure a frictionless, high-converting experience. - Partner with Marketing, SEO, Engineering, and other Product teams to ensure the corporate site effectively supports product launches, marketing campaigns, and the overall customer journey. Who you are - 6 + years of overall professional experience within Product Management - Bachelor's degree or higher in a related field - A/B testing and experimental design experience - Experience in product led growth or growth strategy - Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences - Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights - Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time - Ability to thrive in cross-cultural and cross-functional teams - Experience considering both user requirements and commercial strategy in order to drive meaningful product growth Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

• Lead the full lifecycle from idea to prototype to production, using AI tools to accelerate every stage. • Translate business problems into prototypes that provide value to business users using AI-assisted development tools, including coding agents and no-code / low-code platforms. • Rapidly validate concepts with customers using functional MVPs and prototypes, not only specifications and mock-ups. • Continuously iterate using real usage data, feedback loops, and AI-driven insights. • Leverage AI tools to generate and refine requirements, user stories, acceptance criteria, UI/UX concepts, and workflows. • Where applicable, contribute directly to implementation via AI coding agents and act as a force multiplier for engineering teams, reducing dependency on traditional handoffs. • Introduce AI agents built on top of Creatio No-Code AI Studio into the product itself. • Develop strong intuition for Sales processes, pipeline dynamics, and revenue operations. • Engage directly with enterprise customers and stakeholders to identify high-impact use cases. • Bring strong awareness of leading CRMs and Sales / Marketing automation platforms. • Translate market signals into differentiated product bets, including deep work with leading analysts from Gartner and Forrester. • Work on a product vision in the era of AI-native CRM, identifying opportunities for autonomous workflows, AI Sales Agents, and next-generation AI-native SFA applications. • Balance short-term delivery with long-term platform strategy. • Collaborate with Engineering, Design, GTM, and Partners to deliver outcomes.