• Own the roadmap for HighLevel's document creation experience — an AI-powered, drag-and-drop builder that lets users design fully custom templates for every document type. • Extend the existing builder (currently supporting Documents and Contracts) to cover Invoices, Estimates, and Receipts with type-specific fields, logic, and layouts. • Define the rules, triggers, and customization options governing how documents move through each stage — including partial payments, payment reminders, disputes, and failure handling. • Lead the build of HighLevel's native e-signature product — a direct alternative to standalone contract tools — supporting legally binding signatures across document types.

• Own and prioritize the product backlog aligned to business outcomes • Translate needs into clear user stories and acceptance criteria • Partner with engineering to deliver incremental, high-quality value • Lead Agile ceremonies and enable team effectiveness • Drive decisions and manage tradeoffs across value, risk, and timelines • Build strong understanding of customer needs and business goals • Navigate a broad, complex stakeholder landscape across business and IT • Communicate priorities, progress, and risks with clarity and consistency • Coordinate across teams and dependencies to ensure end-to-end delivery

Role Description We are looking for a strategic, platform-minded leader to own the Applications Platform product area at Talkdesk, a market-leading, cloud-native Customer Experience platform. This is the foundational layer where all Talkdesk products live — the framework that ties together authentication, access management, billing, provisioning, fraud and abuse detection, support infrastructure, and user management into a cohesive ecosystem. This role is for a Director of Product Management who thinks in platforms, not features. You will define the vision and architectural direction for a horizontal product surface that other teams depend on, and you will work cross-functionally with Engineering, Design, GTM, and Executive leadership to ensure the platform scales with the business and enables Talkdesk to grow, evolve, and lead the market. Our environment moves fast and requires a Director who thrives in complexity, drives clarity across competing priorities, and builds the organisational muscle to deliver consistently at platform scale. You will be successful if you are: - Adaptable: Navigate ambiguity with confidence, operate with urgency, and bring clarity to environments where requirements are incomplete and tradeoffs are constant. - Results-oriented: Simplify complex problems, make tough decisions, and hold yourself and your team accountable to outcomes. - Data-fluent: Use data to drive platform investment decisions, define adoption and reliability metrics, and identify gaps before they become incidents. - A platform thinker: Understand that platform decisions have long tails and protect architectural integrity without becoming a blocker. - A people leader: Invest in your team and create clarity of purpose while holding a high bar for craft and execution. - Forward thinking: Co-own a multi-year platform strategy balancing macro vision with micro precision. - A domain expert: Understand SaaS platform architecture, identity and access management, and operational surfaces that enterprise customers depend on. In this role, you will: - Own the product vision, strategy, and roadmap for the Workspace Platform. - Define platform standards, extensibility models, and architectural constraints. - Partner with Engineering, Design, and GTM teams to ensure platform capabilities are delivered on time and aligned to business objectives. - Lead discovery and prioritisation in complex environments. - Engage with customers and internal stakeholders to understand operational needs. - Define and track success metrics across platform adoption, reliability, security posture, and operational efficiency. - Manage the product lifecycle across a portfolio of platform capabilities. - Build, lead, and mentor a team of product managers. - Represent the Workspace Platform in executive-level strategic planning. - Serve as the primary advocate for platform thinking across the organisation. Qualifications - High energy and genuine passion for platform product leadership. - Strong organisational and analytical skills, with excellent written and oral communication abilities. - A collaborative mindset and the ability to influence without authority. - Professionalism, dedication, and the ability to operate effectively in a global, remote-first environment. - Bachelor's degree in Business, Engineering, Computer Science, or a related field. Requirements - 8+ years of product management experience in an enterprise SaaS environment. - Demonstrated experience leading and growing product teams. - Deep understanding of identity, authentication, and access management systems. - Experience with billing, provisioning, or monetisation platforms. - Background in building products for operators, admins, or internal users. - Experience defining and owning platform standards, API design principles, or extensibility frameworks. - Strong analytical skills and comfort defining KPIs for platform products. - Demonstrated ability to drive cross-functional alignment. - Experience working in agile environments. - Familiarity with UI and UX frameworks and design systems is a plus. Benefits - Empowerment to drive meaningful impact. - Inclusive culture where diverse perspectives drive success. - Recognition as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). - Multiple AI Breakthrough awards.

• Product Vision & Strategy: Define and champion a compelling multi-year product vision and roadmap for data and AI platforms, aligning technical milestones with Lyra's business growth, revenue objectives, and clinical goals. • GenAI & Modern Lifecycle Management: Drive high-impact opportunities leveraging generative AI, Large Language Models (LLMs), agentic AI, and advanced analytics, managing the entire lifecycle from ideation and rapid experimentation to scalable production deployment. • Cross-Functional Leadership: Collaborate extensively across complex matrixed stakeholder groups—including Product, Design, Engineering, Clinical Quality, and GTM teams—to embed smart AI capabilities directly into core member experiences and operations. • Responsible AI & Governance: Partner closely with Legal, Privacy, and Clinical leadership to maintain rigorous responsible AI practices. • Impact Metrics & Optimization: Design robust measurement and experimentation frameworks (such as online controlled A/B testing) to track model effectiveness, quantify business outcomes, and evaluate trade-offs between tactical execution and long-term research. • Technical Team Collaboration: Translate unstructured business pain points into crisp, detailed product requirements, acting as a translator between highly technical data disciplines and non-technical business leaders. • Mentorship & Culture: Lead by example, mentoring junior team members, sharing technical product management best practices, and actively fostering a highly rigorous, data-driven culture across the product organization.