Role Description This role serves as the senior executive leadership position for the North American business, responsible for driving profitable growth, building a high-performance organization, and expanding the company's presence across major U.S. retail channels. The Sr. Vice President reports directly to the CEO and oversees a leadership team that includes a VP of Sales with two Sales Directors and an RD team. - Set the direction for the North American business, establishing priorities, budgets, and performance expectations while ensuring the day-to-day organization runs with discipline and accountability. - Build a strong culture, develop the leadership team, and create the infrastructure needed to scale the business. - Guide the sales organization through a VP of Sales and two Sales Directors, providing strategic direction across key retail accounts including Walmart, Target, TJX, Ross, Lowe's, Home Depot, At Home, and Kirkland's, as well as specialty, wholesale, and eCommerce channels. - Set the commercial strategy and support the team in senior-level customer relationships, ensuring the organization is consistently winning and growing across all channels. - Own supply chain execution, customer fulfillment, compliance, and cross-functional coordination with manufacturing and sourcing partners in Asia, driving process improvement and strengthening reporting and communication. - Manage the full P&L, own the annual budget and forecast, and hold the business accountable to revenue and margin targets. - Monitor deductions, chargebacks, and operating costs, and provide the CEO with regular performance updates and strategic recommendations. Qualifications - Home décor industry experience is required; background in decorative accessories, wall décor, mirrors, picture frames, or related categories is strongly preferred. - 15+ years of progressive leadership with a proven track record of growing revenue and building strong, accountable teams. - Deep knowledge of the U.S. retail landscape and established relationships with major retail partners. Preferred: Walmart, Target, TJX, Ross, Lowe's, Home Depot, At Home, and Kirkland's, as well as specialty, wholesale, and eCommerce channels. - Hands-on experience working with Asian manufacturing and sourcing partners, with fluency in navigating overseas production, lead times, and supplier relationships. - Demonstrated ability to lead through a senior sales organization and drive results across multiple channels. - Strong financial acumen with experience managing a full P&L, budgets, and forecasts. - Excellent communication, negotiation, and executive presentation skills. Company Description Match Point Recruiting is an Executive Search Firm located in Bentonville, Arkansas. We work with consumer goods companies across the United States.

• Steward the KIPP Network’s 2030 Plan, maintaining coherence between long‑term commitments and near‑term execution and building processes to reflect and update long-term strategy and ensure 2030 priorities are reflected in annual plans • Own and continuously improve the annual planning process, ensuring alignment between long‑term strategy, team annual priorities and initiatives, and resource decisions • Design clear planning guidance, timelines, and decision points for teams • Prepare clear materials and decision-making protocols to land annual org priorities and resourcing decisions • Steward annual planning project team to ensure coherent, aligned processes including finance, talent, One KIPP Delivery, and other KF teammates • Serve as the central coordinator for planning leads across functions, ensuring shared standards, consistency, and cross‑functional alignment • Facilitate structured planning forums to surface interdependencies, resolve tensions, and drive enterprise‑level decisions • Own the Foundation’s approach to organizational OKRs and KPIs, including definitions, standards, and annual refresh cycles • Coordinate collection and synthesis of enterprise performance data, ensuring clarity and comparability across teams • Monitor progress quarterly against organizational goals and flag trends for senior leaders • Design and facilitate quarterly stepbacks that enable leaders to assess progress, adapt priorities, and respond to emerging realities

Role Description We are seeking a highly analytical and operations-focused Senior Operations Analyst to support the day-to-day management of contact center performance. This role is responsible for overseeing real-time operations, monitoring call volume and agent adherence, and ensuring resources are allocated effectively to meet service level objectives. The ideal candidate has a strong background in contact center operations, workforce management, and operational analytics. You will work closely with leadership and cross-functional teams to identify trends, manage operational risks, optimize performance, and recommend solutions that improve efficiency, customer experience, and business outcomes. This position requires strong analytical skills, the ability to make data-driven decisions in a fast-paced environment, and experience balancing operational priorities while maintaining service levels. What You’ll Do - Monitor and manage real-time contact center performance, including call volume, queue management, service levels, and agent adherence - Oversee daily operational activities to ensure efficient allocation of resources and achievement of performance targets - Analyze operational data to identify trends, risks, and opportunities for improvement - Partner with workforce management, operations leadership, and business stakeholders to support staffing and service delivery decisions - Coordinate and support operational projects, initiatives, and process improvements across the contact center environment - Conduct audits and reviews of operational processes, procedures, and business initiatives to evaluate effectiveness and efficiency - Develop reports, dashboards, and performance analyses to support operational decision-making - Investigate operational issues and recommend solutions to improve productivity, customer experience, and business performance - Assess the impact of business changes, new initiatives, and external factors on operational performance - Communicate operational insights, recommendations, and risks to leadership and key stakeholders - Support continuous improvement efforts by identifying process optimization opportunities and implementing best practices - Collaborate with cross-functional teams to ensure consistency and alignment across operational functions Qualifications - Experience in contact center operations, workforce management, operational analytics, or a related field - Overall business analysis, operations analysis, or data analysis experience preferred - Experience managing real-time operations, call queues, service levels, and workforce adherence in a contact center environment - Strong analytical and problem-solving skills with experience interpreting operational data and performance metrics - Experience with NICE IEX Workforce Management (WFM) systems - Familiarity with Cisco ACD and contact center telephony platforms - Strong Microsoft Office skills, particularly Excel for data analysis and reporting - Experience with data mining, operational reporting, and performance analysis - Ability to influence stakeholders and communicate recommendations effectively to leadership teams - Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously Benefits - Competitive salary and performance-based bonuses - Comprehensive benefits package - Career development and training opportunities - Flexible work arrangements - Dynamic and inclusive work culture within a globally renowned group - Private Health and Dental Insurance - Pension Plan - Meals tickets - Life Insurance Please note: CVs must be submitted in English. Applications in other languages will not be considered.

• Manage calendars, scheduling, and meeting coordination across stakeholders • Organize internal documents, records, and operational systems • Support inbox management and communication coordination when needed • Track ongoing projects and ensure tasks are moving forward across teams • Help coordinate priorities between internal stakeholders and leadership • Assist with process documentation and operational workflows • Follow up with team members to ensure deliverables stay on track • Create and improve internal systems for operational efficiency • Maintain trackers, reporting dashboards, and internal documentation • Support cross-functional coordination as needed • Handle ad hoc administrative and operational tasks for leadership • Assist with research, vendor coordination, and other business support needs