• Managing digital ad campaigns via Eskimi DSP, Meta, DV360 and other ad servers as needed • Managing digital ad impression inventory and banner ad inventory for on-site products • Planning, organizing, activating, controlling daily processes, identifying opportunities, and implementing global improvements for maximum efficiency and quality • Ensuring that campaigns are launched on time, that campaign performance is adequately monitored, and any performance issues are communicated to the Sales team in a timely manner • Diagnosing ad serving problems and interfacing with team and/or clients to identify solutions • Assisting Sales with campaigns’ planning & selling process • Working directly with the Tech team to optimize digital campaigns as needed. • Reporting on digital campaign performance to agencies/clients • Reporting on final campaign performance – monthly. • Completing data entry and analysis functions if needed • Providing technical QA support on ad serving if needed.

Role Description We are looking for a highly organized and proactive Operations Coordinator who can serve as a reliable operational partner supporting day-to-day administrative functions and helping keep internal processes running smoothly. This role is ideal for someone who thrives in fast-paced startup environments, is detail-oriented, and can operate with strong ownership and autonomy. Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions. Key Responsibilities: - Administrative Support - Manage calendars, scheduling, and meeting coordination across stakeholders - Organize internal documents, records, and operational systems - Support inbox management and communication coordination when needed - Operations Coordination - Track ongoing projects and ensure tasks are moving forward across teams - Help coordinate priorities between internal stakeholders and leadership - Assist with process documentation and operational workflows - Follow up with team members to ensure deliverables stay on track - Organization & Process Management - Create and improve internal systems for operational efficiency - Maintain trackers, reporting dashboards, and internal documentation - Support cross-functional coordination as needed - General Support - Handle ad hoc administrative and operational tasks for leadership - Assist with research, vendor coordination, and other business support needs Qualifications - 3+ years experience in Executive Assistant, Administrative, or Operations roles - Strong organizational skills and high attention to detail - Comfortable working independently with minimal supervision - Excellent written and verbal communication skills - Experience supporting founders, executives, or startup teams is a plus - Strong proficiency in Google Workspace, Slack, Notion, spreadsheets, and productivity tools Benefits - Food Allowance - Government Benefits - 13th Month pay - Work Equipment - Night Differential if applicable (10% of hourly rate) - 20 Leaves (after 6 months) - Holiday pay (200% on Regular holidays; 130% on Special holidays) - Overtime pay (max of 10.25 hrs/day) - Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) - HMO (after 6 months)

Role Description We are seeking a Head of Infrastructure Operations to lead the end-to-end operational management of Nscale's data centre portfolio across a defined region (EMEA, APAC, Americas). You'll be responsible for ensuring operational excellence, safety, compliance, and reliability across all physical infrastructure, while driving continuous improvement and scaling operations to support rapid business growth. Regular travel to the DCs is essential to the success of this position. This is a high-impact leadership role where you'll own the strategic direction of data centre operations, manage cross-functional teams, and serve as a critical partner to senior leadership in delivering world-class infrastructure that powers our AI cloud platform. What You'll Do - Operational Leadership & Strategy - Own the strategic vision and execution of data centre infrastructure operations across the region, ensuring alignment with Nscale's business objectives and growth plans. - Establish and maintain operational standards, processes, and procedures that drive efficiency, safety, and reliability across all sites. - Lead the development and implementation of operational roadmaps that support capacity planning, infrastructure scaling, and service delivery milestones. - Drive continuous improvement initiatives to optimize costs, reduce downtime, and enhance operational maturity. - Team Management & Development - Build, mentor, and lead high-performing teams across multiple data centre sites, specifically operations staff. - Establish clear accountability structures, performance metrics, and development pathways for direct reports and broader teams. - Foster a culture of ownership, safety, and excellence where team members are empowered to make decisions and drive impact. - Conduct regular performance reviews, provide constructive feedback, and support career progression. - Physical Infrastructure & Facilities Management - Oversee Datacentre Leads in their execution of day-to-day Infrastructure Operational procedures, from routine inspections to the handling of ITSM tickets ensuring all SLAs are met. - Support the Datacentre provider (Nscale or Colo) to ensure optimum performance of the facility, including physical infrastructure, power distribution, cooling systems, security, and environmental controls. - Maintain accurate asset inventory for all AI Infrastructure and supporting hardware and tooling. - Support the physical security programme, maintaining audit trails, incident documentation and physical security protocols across all sites. - Coordinate with the wider Nscale teams to ensure infrastructure layouts, rack elevations, and reference architectures are implemented correctly and optimised for efficient operations. - Reliability, Safety & Compliance - Establish and maintain SLOs/SLIs for data centre availability, performance, and incident response. - Lead incident response and root-cause analysis for operational failures; own remediation and prevention strategies. - Ensure full compliance with health and safety regulations, environmental standards, and industry best practices. - Support ongoing certifications and audits (ISO 27001, ISO 22237, SOC 2, Cyber Essentials Plus, ISO 22301). - Maintain comprehensive documentation for compliance, audit readiness, and regulatory requirements. - Vendor & Supplier Management - Manage relationships with critical vendors, contractors, and service providers. - Oversee vendor performance, SLAs, and contract compliance; escalate issues and drive resolution. - Conduct procurement activities for equipment, services, and maintenance contracts with cost and quality discipline. - Coordinate with the Supply Chain team to ensure smooth hardware deployment and logistics flow. - Cross-Functional Collaboration - Partner closely with Infrastructure Engineering, Network Engineering, and Security teams to ensure operational readiness and alignment. - Work with the Deployment Supply Chain team to support hardware intake, staging, and deployment timelines. - Collaborate with Finance and Commercial teams on capacity planning, cost optimization, and customer commitments. - Support project delivery teams in commissioning new sites and scaling existing facilities. - Engage with senior leadership on operational metrics, risk management, and strategic initiatives. - Monitoring, Reporting & Analytics - Establish KPIs and KRIs for operational health (uptime, energy efficiency, cost per rack, incident rates, etc.). - Implement monitoring and alerting systems to track infrastructure performance and environmental conditions. - Produce regular operational reports for senior leadership, including performance metrics, risks, and improvement initiatives. - Use data-driven insights to identify optimization opportunities and inform decision-making. Qualifications - 10+ years of experience in data centre operations, infrastructure management, or facilities management at scale. - Proven track record leading regional or multi-site operations in a high-growth, fast-paced environment. - Experience managing teams across multiple locations and coordinating complex operational initiatives. - Demonstrated success in scaling operations, improving efficiency, and maintaining high reliability standards. - Background in hyperscale, cloud, or HPC data centre environments (preferred). Requirements - Deep understanding of data centre infrastructure, including power systems, cooling, networking, and security. - Familiarity with ISO 22237 (data centre design and operations) and ISO 27001 Annex A.11 (physical security). - Knowledge of monitoring systems, environmental controls, and infrastructure automation. - Understanding of GPU/HPC infrastructure and the unique operational requirements of AI cloud platforms. - Familiarity with compliance frameworks (SOC 2, ISO 27001, Cyber Essentials Plus, ISO 22301). Leadership & Soft Skills - Exceptional leadership capability with the ability to inspire, develop, and hold teams accountable. - Strong stakeholder management skills; comfortable influencing senior leaders and cross-functional partners. - Excellent communication and presentation skills; able to translate complex operational concepts for diverse audiences. - Problem-solving mindset with the ability to operate in ambiguous, fast-moving environments. - Bias toward ownership, pragmatism, and delivering results with urgency. Operational Excellence - Disciplined, organized, and methodical approach to operational management and compliance. - Proven ability to establish processes, standards, and controls that scale with business growth. - Strong attention to detail and commitment to accuracy in documentation and reporting. - Proactive approach to risk management, safety, and continuous improvement. Nice to Have - Experience with Palantir Foundry or similar data platforms for operational analytics. - Familiarity with infrastructure telemetry and usage-based billing data. - Background in sustainability and energy efficiency optimization. - Experience supporting customer-facing SLAs and service delivery commitments. - Knowledge of Kubernetes, container orchestration, or hybrid cloud architectures. - Security certifications or deep familiarity with GRC tooling. Benefits - Highly competitive package (base + equity) with reviews every 12 months. - Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. - Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. - Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. Salary Range $180,000 — $277,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here .

Title: (fluent Dutch) Administration & Operations Specialist (Global, remote) Location: Remote Service Delivery Contract RL Job Description: Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as an Administration & Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: - Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks; - Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters; - Verify customer orders and ensure all details are correctly processed and documented in internal systems; - Update customers on the status of their files, orders, and ongoing administrative processes; - Enter, update, and monitor sales contracts within the database while maintaining high data quality standards; - Manage general administrative responsibilities including reception support, phone handling, and office management tasks; - Support day-to-day operational activities and contribute to the successful execution of internal operational projects; - Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction; - Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time. What you need to succeed in this role: - Excellent Dutch and English communication skills (at least C1 level for both spoken and written); - Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration; - Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner; - Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements; - Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools; - Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships; - Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems, such as Salesforce; - Knowledge in French would be a great plus. Benefits and Perks: - Fixed schedule: Monday–Friday, 9am–5pm (UTC); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our and social pages on , , and . So if you're a proactive Administration & Operations Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp . Internal job code: 2K8