At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
Direct Channel Specialist
Location
Portugal
Posted
45 days ago
Salary
0
Seniority
Mid Level
Job Description
Direct Channel Specialist
Hotelbeds Group
Role Description The Digital Client Success Manager (DCS) acts as the main point of contact between clients and Roiback, playing a key role in driving client revenue growth and satisfaction. This role focuses on optimizing direct channel performance through digital marketing strategies, revenue management, and continuous account optimization. The DCS is responsible for ensuring clients achieve their sales and profitability targets while maintaining a high level of service and building long-term partnerships. Responsibilities - Act as the primary point of contact for a portfolio of clients, ensuring excellent service and relationship management. - Define client targets and continuously monitor performance against sales and service objectives. - Identify account optimization opportunities and develop action plans to maximize direct channel revenue. - Provide strategic guidance on online marketing initiatives (campaigns, email marketing, SEM, metasearch, private sales, etc.) to maximize ROI. - Regularly report performance and progress against agreed targets. - Strengthen client relationships through proactive communication, including regular calls and on-site visits. - Increase client retention and loyalty by delivering personalized service and identifying new opportunities. - Negotiate and implement value-added products aligned with client needs and Roiback’s financial targets. - Identify new business opportunities within the client portfolio (new properties, brands, or services). - Coordinate internally with relevant teams to ensure timely resolution of client requests and marketing updates. - Ensure client needs are met by effectively managing changes in marketing strategies and execution. Qualifications - Proven experience in account management, client success, or digital marketing, preferably in hospitality or travel tech. - Strong understanding of online marketing channels (SEM, metasearch, email marketing, campaigns, etc.). - Knowledge of revenue management principles and direct channel optimization. - Commercial mindset with the ability to identify growth opportunities and drive revenue. - Excellent client relationship management and communication skills. - Strong analytical skills with the ability to interpret data and translate it into actionable strategies. - Experience managing multiple accounts and prioritizing effectively. - Negotiation skills and ability to influence client decisions. - Proactive, results-driven, and customer-focused mindset. - Fluent in English; additional languages are a plus. Benefits - Work within an innovative, engaging and multicultural environment. - Build strong and lasting business relationships and friendships from around the world. - Opportunity to develop your career locally or within one of our beautiful working locations across the globe.
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