Role Description We are currently seeking organized and customer-focused individuals to join our team as Vacation Packaging Specialists. This remote role focuses on helping clients bring together the various elements of their trips, creating well-coordinated vacation experiences that match their interests, schedules, and spending plans. - Work with clients to understand their vacation goals and preferred travel experiences - Assist with assembling travel packages that may include accommodations, transportation, cruises, excursions, and activities - Compare available offers through approved supplier and reservation platforms - Help clients identify travel solutions that align with their needs and budget expectations - Coordinate booking requests and assist with confirmation details - Answer travel-related questions and provide planning assistance throughout the process - Organize itinerary information and maintain accurate booking records - Monitor supplier updates, seasonal promotions, and travel opportunities - Attend virtual training sessions and development workshops Qualifications - Strong customer service and communication abilities - Excellent organizational and multitasking skills - Confidence using web-based tools and online applications - Ability to manage details accurately and efficiently - A proactive and dependable work style - Comfort working independently in a remote environment - Reliable internet service and basic computer knowledge - Interest in travel, hospitality, or client-focused services Requirements - Must be at least 18 years of age - Must have authorization to work in the United States, United Kingdom, Mexico, Australia, Spain, or other regions Benefits - 100% remote work environment - Flexible scheduling options - Guided onboarding and training program - Ongoing mentorship and team support - Access to supplier networks and travel resources - Travel-related incentives and special benefits - Opportunities for career growth and expanded responsibilities - Positive and collaborative virtual team culture

Role Description This is a remote position. Online Travel Specialist – WFH Do you enjoy traveling and helping others plan memorable experiences? We’re looking for motivated individuals to join our team as Online Travel Specialists. This remote role offers flexibility, support, and the opportunity to grow while working from home. - Assist clients with planning trips, vacations, and getaways - Research destinations, accommodations, and activities - Provide personalized recommendations based on client needs - Manage bookings and ensure a smooth travel experience Qualifications - Strong communication and customer service skills - Detail-oriented and organized - Passion for travel and willingness to learn - Comfortable working independently Benefits - Flexible schedule (part-time or full-time) - Ongoing support and resources - Exclusive travel perks and discounts - Collaborative team environment - Personalized website

Role Description We are seeking a Workforce Specialist II to support workforce planning, forecasting, and scheduling activities within our contact center operations. In this role, you will partner closely with business leaders and operational teams to optimize staffing levels, improve service performance, and support strategic workforce decisions across multiple lines of business. The ideal candidate has a strong background in Workforce Management (WFM), forecasting, and call center operations. This role requires a highly analytical individual who can interpret workforce trends, develop staffing recommendations, and communicate insights effectively to business stakeholders. Success in this role comes from balancing operational efficiency, customer service objectives, and workforce capacity planning in a dynamic environment. What You’ll Do - Develop and maintain long-term workforce forecasts based on business demand, seasonal trends, staffing levels, and operational goals - Execute forecasting and scheduling processes to ensure optimal staffing and service level performance across multiple business units - Conduct workforce analysis to evaluate the impact of operational changes, new initiatives, tools, or process updates on staffing requirements - Provide recommendations and insights to business leaders regarding workforce planning, staffing strategies, and schedule optimization - Partner with Finance to support budgeting, financial forecasting, capital planning, and business case development - Build and maintain strong relationships with operational leaders, vendor teams, Strategic Execution, Finance, Compliance, and other key stakeholders - Analyze call volume trends, workload drivers, shrinkage factors, and workforce performance metrics to support decision-making - Support complex scheduling activities, including shift bids, PTO planning, and capacity management initiatives - Participate in monthly and quarterly business reviews to assess forecast accuracy and workforce performance - Communicate workforce insights, risks, and recommendations to senior leadership and business partners - Utilize statistical forecasting methods and workforce management tools to improve planning accuracy - Identify opportunities for process improvements, automation, and operational efficiencies within workforce management practices - Serve as a subject matter expert on workforce planning and forecasting initiatives within project teams and working groups Qualifications - Experience in Workforce Management (WFM) required - Contact center experience preferred - Workforce forecasting and capacity planning experience preferred - Strong experience with workforce forecasting, scheduling, capacity planning, and service level management - Proficiency with NICE Workforce Management (WFM) systems - Experience working with Cisco Telephony platforms - Strong analytical and problem-solving skills with the ability to interpret large volumes of operational data - Intermediate SQL skills and experience extracting and analyzing workforce data - Advanced Microsoft Office skills, particularly Excel for reporting and workforce analysis Benefits - Competitive salary and performance-based bonuses - Comprehensive benefits package - Career development and training opportunities - Flexible work arrangements - Dynamic and inclusive work culture within a globally renowned group - Private Health and Dental Insurance - Pension Plan - Meals tickets - Life Insurance Please note: CVs must be submitted in English. Applications in other languages will not be considered.

Role Description As part of our Fraud Countermeasure team, you will play a pivotal role in keeping fraudsters at bay while safeguarding the interests of our customers. If you’re someone who thrives in fast-paced environments and enjoys searching for patterns in large datasets, this might be the perfect opportunity for you! - Investigating and analyzing cases of suspected fraud affecting Veriff’s customers. - Monitoring, inspecting, and validating fraud strategy outcomes to ensure they meet compliance standards. - Developing new countermeasures and strategies to address emerging fraud patterns while minimizing false positives and negatives. - Collaborating with internal and external stakeholders to communicate findings, propose improvements, and ensure product readiness. - Evaluating risk scenarios, identifying system vulnerabilities, and suggesting corrective actions to prevent fraud. - Working cross-functionally to improve fraud detection processes and enhance the overall quality of our fraud products. Qualifications - 1-3 years of experience in fraud investigation, risk analysis, or AML/KYC/compliance. - Strong analytical and problem-solving skills with the ability to identify patterns and trends in large datasets. - Proficiency in data analysis tools and techniques (SQL, Tableau or Looker). - A solid understanding of risk assessment, able to predict potential fraud scenarios and propose effective solutions. - Experience in developing and implementing fraud detection strategies and countermeasures. - Excellent communication and collaboration skills to work effectively with cross-functional teams. - Ability to think critically, identify system vulnerabilities, and propose corrective actions. - Attention to detail and a thorough understanding of fraud methodologies and emerging trends. - Experience in evaluating risk scenarios and making data-driven recommendations. - Self-motivation, a high degree of curiosity and autonomy, and the ability to adapt in a dynamic and fast-paced environment. - Willingness to stay up-to-date with the latest fraud detection technologies and techniques. Benefits - Full-remote job within our eligible locations in the USA (West Coast based). - Extra recharge days per year on top of your annual vacation days. - Stock options that ensure you share in our success. - 401(k) matching. - Extensive medical, dental, and vision insurance to ensure you're feeling great physically and mentally. - Learning and Development and Health & Sports budgets that you are free to tailor to your own needs. - Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary. Company Description We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! - Diverse team and offices in the United States, United Kingdom, Spain, and Estonia. - Robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator. - Dedicated to helping businesses and individuals build a safer and more secure world. - Strive to be the benchmark for trust online and take pride in being a positive force.